By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
Health Works CollectiveHealth Works CollectiveHealth Works Collective
  • Health
    • Mental Health
    Health
    Healthcare organizations are operating on slimmer profit margins than ever. One report in August showed that they are even lower than the beginning of the…
    Show More
    Top News
    bowl of vegetable salad
    Raw Foods: benefits and harms
    November 9, 2021
    pros and cons of the keto diet
    Read This Before You Follow the Keto Diet
    May 18, 2022
    spinal cord injuries
    4 Potential Causes of Spinal Cord Injuries (and How to Seek Compensation)
    May 25, 2022
    Latest News
    5 Steps to a Promising Career as a Healthcare Administrator
    July 31, 2025
    Why Custom Telemedicine Apps Outperform Off‑the‑Shelf Solutions
    July 20, 2025
    How Probate Planning Shapes the Future of Your Estate and Family Care
    July 17, 2025
    Beyond Nutrition: Everyday Foods That Support Whole-Body Health
    June 15, 2025
  • Policy and Law
    • Global Healthcare
    • Medical Ethics
    Policy and Law
    Get the latest updates about Insurance policies and Laws in the Healthcare industry for different geographical locations.
    Show More
    Top News
    Effective Healthcare Requires a Social Approach
    June 15, 2015
    CCBHCs
    2016 Excellence in Behavioral Health Program Design
    February 23, 2016
    conducting Clinical Trial
    5 Tips for Conducting a Clinical Trial
    April 21, 2024
    Latest News
    How IT and Marketing Teams Can Collaborate to Protect Patient Trust
    July 17, 2025
    How Health Choices and Legal Actions Intersect After an Injury
    July 17, 2025
    How communities and healthcare providers can address slip and fall injuries with legal awareness
    July 17, 2025
    Let Your Lawyer Handle the Work Before You Pay Medical Costs
    July 6, 2025
  • Medical Innovations
  • News
  • Wellness
  • Tech
Search
© 2023 HealthWorks Collective. All Rights Reserved.
Reading: Diagnosing Patient Dissatisfaction: 5 Top Causes
Share
Notification Show More
Font ResizerAa
Health Works CollectiveHealth Works Collective
Font ResizerAa
Search
Follow US
  • About
  • Contact
  • Privacy
© 2023 HealthWorks Collective. All Rights Reserved.
Health Works Collective > Uncategorized > Diagnosing Patient Dissatisfaction: 5 Top Causes
Uncategorized

Diagnosing Patient Dissatisfaction: 5 Top Causes

Sean Mallon
Sean Mallon
Share
7 Min Read
senior healthcare benefits
Shutterstock Licensed Photo - By Inside Creative House | stock photo ID: 1806090871
SHARE

When you have an urgent medical concern only to spend hours watching the clock in a dingy waiting room, frustration can skyrocket.

Contents
Sitting in the waiting roomExcess time in the exam roomPrompt return of phone callsWaiting for tests and resultsFinding Their WayThe Bottom Line For Diagnosing Patient Dissatisfaction

Being sick or in pain is hardly a recipe for a good mood, so when you add long wait times, uncommunicative staff, and unclear billing, it’s easy to see why many patients avoid going to the doctor altogether.

If you’re looking for a way to help your patients leave happy, you need to start with why they might leave upset. Here are the top five causes of patient dissatisfaction.

Sitting in the waiting room

Lengthy waiting room times are a staple of the American healthcare experience. Everyone has a gripe about spending an extra hour or two in those hard plastic chairs from sitcoms to talk shows.

More Read

changes brought on by blockchain in healthcare
What is the Future of Blockchain Technology in the Healthcare Sector?
Interview Podcast: Healthcare Cyber Security Issues in 2012 with Alan Brill Vol. 1
Positive Effects of Water Sports On Your Body And Mind
What I Saw/Learned at HIMSS12 – Highlights
3 Fad Diets that Work and 3 that Don’t

Sitting idly and wondering when they’ll finally hear their name called is a constant source of frustration for clients. No matter how good your magazine or TV channel selection is, waiting will be a source of irritation for patients who didn’t come to your practice to sit and read magazines. Extended waiting times can make people less likely to visit in the future and more likely to leave negative online reviews.

Some hold-ups are unavoidable in a clinical setting, but that doesn’t mean you can’t be proactive. One innovative solution is using SMS-text messaging to remind patients of their appointment times and notify them of any delays in advance.

Excess time in the exam room

Nothing gets patients steaming faster than upgrading them from waiting in the reception area to waiting in the exam room. Many patients take off work for doctor’s appointments, so a lengthy exam room wait might tempt them to give up on the appointment altogether.

Very few patients enjoy healthcare visits. Sick and healthy patients alike are apprehensive about exams, procedures, and tests. Sitting alone in a paper gown listening to the clock tick is hardly a relaxing remedy for white coat anxiety, and it makes your practice look unprofessional.

If your practice is experiencing a staffing shortage and it’s starting to affect patient wait time, it may be time to hire more hands. Partnering with a staffing agency like Fusion Marketplace can provide a practical path to finding qualified candidates for forward-thinking healthcare providers.

 Giving your patients prompt attention in the exam room isn’t always easy. Busy offices are often unavoidable, but you can’t let the clock tick too long once a patient is in the exam room. If you’re finding your office overwhelmed by daily appointments, hire support staff.

Prompt return of phone calls

When patients call a healthcare facility, it’s standard that they will have to leave a message for a provider. Busy facilities have personnel scrambling throughout their shifts. Catching up with messages and returning calls is often delayed until the end of the day or sometimes even longer.

That lack of a prompt response leaves patients feeling short-changed, especially as consumers grow used to instant access using phones or the Internet.

Online medical resources have perhaps created an unrealistic expectation of instantaneous responses, but waiting for a return call is still bound to annoy patients. That annoyance can grow to outright anger, so it’s essential to minimize callback time, even if it means hiring more staff.

Waiting for tests and results

If you’re noticing a theme that patients don’t like waiting, you’re correct. When it comes to tests, patients are dissatisfied on both the front and back ends. First, they wait for a doctor or nurse to collect samples, and then they wait for the results.

It’s not all impatience on the patients’ part. Waiting for test results can be nerve-wracking even when the test is for something minor.

When office waits become extreme, patients feel like the practice doesn’t value their time or feelings. And when subjected to delayed reporting of their results, patient minds are bound to start whirring with all the worst possibilities.

Finding Their Way

Arriving for a medical appointment might seem simple to people who work in healthcare facilities and visit them every day. The patient travels to your practice, parks their car or bike, and comes inside. Simple, right?

In reality, it’s more complicated. Where do patients park or get dropped off? What if the parking lot is already at capacity? Even if they arrive by other means, do they know where to go? If your office is in a suite with multiple providers, or you have multiple entrances, patients can spend time wandering around outside before their appointment.

Think about the steps they will need to take. Find the correct building, on the right floor, then finally the right office. By the time they get to the waiting room, they may have already asked for directions and studied building directories as though they’re on a scavenger hunt.

Try including detailed directions on your appointment confirmation messages and website.

The Bottom Line For Diagnosing Patient Dissatisfaction

Any healthcare practice must regularly measure patient satisfaction. Conducting a post-visit survey focused on the right questions will help you diagnose any persistent sources of dissatisfaction so that you can work to treat them.

Share This Article
Facebook Copy Link Print
Share

Stay Connected

1.5kFollowersLike
4.5kFollowersFollow
2.8kFollowersPin
136kSubscribersSubscribe

Latest News

5 Steps to a Promising Career as a Healthcare Administrator
5 Steps to a Promising Career as a Healthcare Administrator
Health
July 31, 2025
holistic dental
Holistic Dentist Services Are Natural and Safe
Dental health Specialties
July 28, 2025
botox certification
Help Improve People’s Skin Health Via Botox Certification
Skin Specialties
July 22, 2025
Telemedicine Apps
Why Custom Telemedicine Apps Outperform Off‑the‑Shelf Solutions
Health
July 20, 2025

You Might also Like

Cloud Computing
Uncategorized

Cloud Computing in 2012: Ready for Enterprise?

March 31, 2012

Smart Connections: Engaging Patients and Driving Growth to Your Bottom Line

November 25, 2011
Uncategorized

October 3rd and Maximum EHR Incentive Payments

October 4, 2011

Five Questions to Ask Your Business Associates: #3 Policies & Technologies

February 6, 2012
Subscribe
Subscribe to our newsletter to get our newest articles instantly!
Follow US
© 2008-2025 HealthWorks Collective. All Rights Reserved.
  • About
  • Contact
  • Privacy
Welcome Back!

Sign in to your account

Username or Email Address
Password

Lost your password?