What are Hospitals Doing to “Improve the Patient Experience”? [infographic]

The Beryl Institute released a new report, The State of Patient Experience, which reveals the complex reality facing the patient experience movement. The trends are positive, with a continued increase in focus on defining and supporting patient experience efforts. Yet healthcare leaders are only cautiously optimistic about the impact of their efforts.

 

The Beryl Institute released a new report, The State of Patient Experience, which reveals the complex reality facing the patient experience movement. The trends are positive, with a continued increase in focus on defining and supporting patient experience efforts. Yet healthcare leaders are only cautiously optimistic about the impact of their efforts.

 

1. C-suite are happy with progress to improve Patient Experience but not as positive as two years ago
2. Patient Satisfaction, Quality/Patient Safety & Cost Reduction are still the top priorities
3. More organizations have a formal definition and formal structure for Patient Experience
4. A committee approach is most widely used to address Patient Experience
5. Only 23% of those responsible for Patient Experience spend 100% of their working on it
6. HCAHPS and leadership are key factors in providing great Patient Experience and measure progress

Today, only 22% of hospitals have a Chief Experience Officer. Cleveland Clinic’s James Merlino, MD is a thought leader in the field and offers superb insights on his blog. Yet despite the complexity and importance of the role only 3% of survey respondents feel it is important for this person to be a physician. What do you think?

 

>> Download the Complimentary Report
>> The State of Patient Experience 2013 Findings

 

This bi-annual survey was conducted by the Institute and Catalyst Healthcare Research and included 1,072 respondents from 672 unique organizations.