By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
Health Works CollectiveHealth Works CollectiveHealth Works Collective
  • Health
    • Mental Health
    Health
    Healthcare organizations are operating on slimmer profit margins than ever. One report in August showed that they are even lower than the beginning of the…
    Show More
    Top News
    learn to recognize and treat yeast infections
    Most Commonly Asked Questions About Yeast Infections
    November 17, 2021
    Advanced lung cancer diagnosis systems used by doctors
    Advanced Lung Cancer Diagnosis Systems Used by Doctors
    March 6, 2022
    The Top Benefits of a Wearable Blood Pressure Monitor Watch
    The Top Benefits of a Wearable Blood Pressure Monitor Watch
    June 13, 2022
    Latest News
    5 Steps to a Promising Career as a Healthcare Administrator
    July 31, 2025
    Why Custom Telemedicine Apps Outperform Off‑the‑Shelf Solutions
    July 20, 2025
    How Probate Planning Shapes the Future of Your Estate and Family Care
    July 17, 2025
    Beyond Nutrition: Everyday Foods That Support Whole-Body Health
    June 15, 2025
  • Policy and Law
    • Global Healthcare
    • Medical Ethics
    Policy and Law
    Get the latest updates about Insurance policies and Laws in the Healthcare industry for different geographical locations.
    Show More
    Top News
    Soaring Medical Costs Pinned on Medical Devices
    June 7, 2011
    Debt Ceiling Negotiations on Health Care are Mere Cost Shifting
    July 15, 2011
    Is Kathleen Sebelius Listening to the NCPA?
    August 29, 2011
    Latest News
    How IT and Marketing Teams Can Collaborate to Protect Patient Trust
    July 17, 2025
    How Health Choices and Legal Actions Intersect After an Injury
    July 17, 2025
    How communities and healthcare providers can address slip and fall injuries with legal awareness
    July 17, 2025
    Let Your Lawyer Handle the Work Before You Pay Medical Costs
    July 6, 2025
  • Medical Innovations
  • News
  • Wellness
  • Tech
Search
© 2023 HealthWorks Collective. All Rights Reserved.
Reading: How Patient Experience Will Affect Medical Billing
Share
Notification Show More
Font ResizerAa
Health Works CollectiveHealth Works Collective
Font ResizerAa
Search
Follow US
  • About
  • Contact
  • Privacy
© 2023 HealthWorks Collective. All Rights Reserved.
Health Works Collective > Business > Finance > How Patient Experience Will Affect Medical Billing
BusinessFinanceHospital Administration

How Patient Experience Will Affect Medical Billing

Andy Salmen
Andy Salmen
Share
4 Min Read
medical billing
SHARE

medical billingMedical care providers know all too well that they must collect as much of the fees for their services they can in order to maintain their practice and be able to continue providing high quality care. However, the collection of fees may be the most difficult part of the practice.

medical billingMedical care providers know all too well that they must collect as much of the fees for their services they can in order to maintain their practice and be able to continue providing high quality care. However, the collection of fees may be the most difficult part of the practice. Patient satisfaction surveys show a direct relationship between overall patient satisfaction and the medical billing services of the medical care provider. 

Relationship between medical billing services and patient satisfaction 

The results of a two-year study conducted by a major health insurer revealed that approximately 70 percent of patients who said they experienced a high degree of satisfaction with their medical care gave equally satisfying marks to the medical billing services of the provider. The high ratings were based primarily on patients feeling that the costs they incurred were clearly explained to them at the actual time the service was provided. The main factors emphasized by the patients that contributed to their satisfactory experience with the medical billing services were:

More Read

Interest Groups: Hurtling Us Down the Road to Ruin
The Shortage of Healthcare Workers and Deliverers
Making a Connection: How to Humanize Physician Marketing
The Leaked NY Times Report and Digital Marketing for Medical Devices Are Closely Related
Encyclopedia Britannica: The Playbook for Pharma Business Model Evolution

• Up-front verification of insurance eligibility.
• Provision of an estimation of the patient out-of-pocket costs prior to the provision of services.
• Straight-forward, transparent and easy to understand billing statements.

Two-thirds of the patients surveyed said that satisfaction with the medical billing services affected their assessment of the quality of the health care provided. Those who were unhappy with the billing process ranked their overall health care experience as unsatisfactory.

The survey also showed that patients who have a negative medical billing services experience resist obtaining medical services from any provider, not just the ones they are unhappy with. They put off routine screenings, such as mammograms, and general physical exams. Patient satisfaction with the billing process increases not only the collection process for services rendered, but impact whether or not a patient will return for future services.

Tips for solving medical billing services problems in order to increases patient satisfaction 

In another recent survey by another insurer, 81 percent of patients claimed that they were not just unhappy with the medical bills they received, but were very frustrated with the attempts they made to get clarification. They were upset with everyone from the front-office personnel to the physician who provided the services. Some ways to reduce patient dissatisfaction with the billing practices and related dissatisfaction with their medical care  include:

• Having a designated professional manage calls from patients who are disgruntled with their bills. The person should be prompt in returning calls if unavailable when the call comes in. Patient questions should be thoroughly and politely answered in detail. The professional should not hang up until the questions have been satisfactory answered.

• Medical professionals who outsource their medical billing services to experienced billing companies find their patients are more satisfied with the process than those who do not.  Professional medical billers know the right codes and know how to maximize reimbursement from insurers which assists patients in reducing their out-of-pocket expenses. The bills sent to patients are clear and concise, which is what patient responses to surveys confirm patients want.

Image via attercop311

TAGGED:billingpatient satisfaction
Share This Article
Facebook Copy Link Print
Share

Stay Connected

1.5kFollowersLike
4.5kFollowersFollow
2.8kFollowersPin
136kSubscribersSubscribe

Latest News

5 Steps to a Promising Career as a Healthcare Administrator
5 Steps to a Promising Career as a Healthcare Administrator
Health
July 31, 2025
holistic dental
Holistic Dentist Services Are Natural and Safe
Dental health Specialties
July 28, 2025
botox certification
Help Improve People’s Skin Health Via Botox Certification
Skin Specialties
July 22, 2025
Telemedicine Apps
Why Custom Telemedicine Apps Outperform Off‑the‑Shelf Solutions
Health
July 20, 2025

You Might also Like

Who talks more? The Doctor or the Patient?: Infographic

March 15, 2012
Image
BusinessDiagnosticseHealthHealth ReformHospital AdministrationMedical RecordsMobile HealthPublic HealthRemote DiagnosticsSocial Media

Disruptions on the Yellow Brick Road II

June 5, 2015
David Lee Scher MD
BusinesseHealthMedical InnovationsTechnology

Q & A Part One: Technology and Healthcare Efficiency—Not Always the Perfect Match

May 30, 2014

Neostem’s Suzhou Eyre receives Chinese Regulatory Approval For 6th Production Line

June 14, 2011
Subscribe
Subscribe to our newsletter to get our newest articles instantly!
Follow US
© 2008-2025 HealthWorks Collective. All Rights Reserved.
  • About
  • Contact
  • Privacy
Welcome Back!

Sign in to your account

Username or Email Address
Password

Lost your password?