By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
Health Works CollectiveHealth Works CollectiveHealth Works Collective
  • Health
    • Mental Health
    Health
    Healthcare organizations are operating on slimmer profit margins than ever. One report in August showed that they are even lower than the beginning of the…
    Show More
    Top News
    photo of hands with blue veins
    8 Proven Tips on Finding Difficult Veins
    November 12, 2021
    tips for getting over the pandemic blues
    4 Proven Ways to Get Over the Pandemic Blues
    February 22, 2022
    medical industry innovations
    How is CNC Machining Transforming the Medical Industry?
    June 2, 2022
    Latest News
    5 Steps to a Promising Career as a Healthcare Administrator
    August 3, 2025
    Why Custom Telemedicine Apps Outperform Off‑the‑Shelf Solutions
    July 20, 2025
    How Probate Planning Shapes the Future of Your Estate and Family Care
    July 17, 2025
    Beyond Nutrition: Everyday Foods That Support Whole-Body Health
    June 15, 2025
  • Policy and Law
    • Global Healthcare
    • Medical Ethics
    Policy and Law
    Get the latest updates about Insurance policies and Laws in the Healthcare industry for different geographical locations.
    Show More
    Top News
    Not Poor Enough for Medicaid? Meet the ‘New’ Medicaid Doughnut-Hole
    July 13, 2012
    Person-Centered HealthCare: Cost Transparency Helps Patients Shop For Medical Care
    November 23, 2012
    Collaborating for Care Management Innovation
    March 3, 2013
    Latest News
    How IT and Marketing Teams Can Collaborate to Protect Patient Trust
    July 17, 2025
    How Health Choices and Legal Actions Intersect After an Injury
    July 17, 2025
    How communities and healthcare providers can address slip and fall injuries with legal awareness
    July 17, 2025
    Let Your Lawyer Handle the Work Before You Pay Medical Costs
    July 6, 2025
  • Medical Innovations
  • News
  • Wellness
  • Tech
Search
© 2023 HealthWorks Collective. All Rights Reserved.
Reading: New Era of Healthcare: Transparency, Candor and Pointed Questions
Share
Notification Show More
Font ResizerAa
Health Works CollectiveHealth Works Collective
Font ResizerAa
Search
Follow US
  • About
  • Contact
  • Privacy
© 2023 HealthWorks Collective. All Rights Reserved.
Health Works Collective > Business > Finance > New Era of Healthcare: Transparency, Candor and Pointed Questions
BusinessFinanceHospital AdministrationPublic Health

New Era of Healthcare: Transparency, Candor and Pointed Questions

Stewart Gandolf
Stewart Gandolf
Share
0 Min Read
Leah Binder
SHARE
[2014 Cleveland Clinic Patient Experience Speaker Podcast Series] Stewart Gandolf of Healthcare Success talks with Leah Binder, President and CEO of The LeapFrog Group.

Leah Binder“It’s a new voice that is starting to emerge for the healthcare consumer,” according to [2014 Cleveland Clinic Patient Experience Speaker Podcast Series] Stewart Gandolf of Healthcare Success talks with Leah Binder, President and CEO of The LeapFrog Group.

Leah Binder“It’s a new voice that is starting to emerge for the healthcare consumer,” according to Leah Binder, President and CEO of The LeapFrog Group. In Stewart Gandolf’s conversation today, Leah talks about Rethinking Patient Experience in a Culture of Candor, which is the topic of her upcoming presentation at the Cleveland Clinic Patient Experience Summit.

“Transparency,” Leah explains, “can mean lots of different things. But we understand candor.” Candor is a level of honesty and truthfulness that we need to see in healthcare system transparency. And what we are seeing around the change and renewed energy around patient engagement, is putting the patient at the center and communicating with the patient as an equal partner in healthcare delivery.

14 150x143 New Era of Healthcare: Transparency, Candor and Pointed Questions

More Read

Alzheimer's biomarker
Siemens Increases Patient Access to Alzheimer’s Biomarker
Top 3 Reasons People Participate in Clinical Trials
Dr. Google, I’d Like You to Meet Google Insurance Co.
How to Help Patients Find Your Medical Practice Easily Online
Debunking Another Eco Scare
    • 2014 Patient Experience Summit: Rethinking Patient Experience in a Culture of Candor
    • Cleveland Clinic Speaker Series: Leah Binder President and CEO, The LeapFrog Group

Just ahead of this year’s Empathy and Innovation Summit, Leah previews her presentation about patient experience as a whole new culture.

“People should know the performance of their healthcare system and the performance of their physician. And they should be able to use that information to make decisions about where they are going to seek care. That’s the new era of healthcare that we see ahead of us, and it’s going to depend on a higher level of candor from everyone involved in the system.”

The Leapfrog Hospital Survey is the gold standard for comparing performance on the national standards of safety, quality, and efficiency that are most relevant to consumers and purchasers of care.

We’re in for a new patient in the future…

“The new patient is accustomed to shopping on Amazon, and looking at reviews, and considering all their options…and doing so in a highly transparent world,” she told Stewart. “And they are not going to exempt healthcare from the expectations of candor and transparency.

The new patient is going to be asking questions that were considered impertinent in earlier eras. Questions such as, How much is this going to cost me? and Why are you doing this? and others. “And health systems that aren’t prepared to answer questions like that are not coming with us into this new era.”

From May 18th through the 21st, the Cleveland Clinic will host the 5th Annual Patient Experience: Empathy and Innovation Summit. Healthcare Success Strategies believes in and supports the Patient Experience Summit. Lonnie Hirsch and I are also honored to be among the speakers, and we encourage you to attend.

# # #

Leah Binder, MA, MGA, President and Chief Executive Officer of The Leapfrog Group since 2008. Frequent speaker, contributor to Forbes.com, Huffington Post, and WallStreetJournal.com. Named by Becker’s as one of the 50 most powerful people in healthcare (2014), and by Modern Healthcare among the top 25 women in healthcare, (2013), and the 100 most influential people in healthcare. The Leapfrog Group is a voluntary program aimed at mobilizing employer purchasing power to alert America’s health industry that big leaps in health care safety, quality and customer value will be recognized and rewarded.

TAGGED:cleveland clinic
Share This Article
Facebook Copy Link Print
Share

Stay Connected

1.5kFollowersLike
4.5kFollowersFollow
2.8kFollowersPin
136kSubscribersSubscribe

Latest News

technology in medical research
The Tools Helping Medical Researchers See the Full Picture
News Technology
August 3, 2025
5 Steps to a Promising Career as a Healthcare Administrator
5 Steps to a Promising Career as a Healthcare Administrator
Health
July 31, 2025
holistic dental
Holistic Dentist Services Are Natural and Safe
Dental health Specialties
July 28, 2025
botox certification
Help Improve People’s Skin Health Via Botox Certification
Skin Specialties
July 22, 2025

You Might also Like

Business

All Our Problems in One Graph

September 16, 2011

Death Panels Everyone Can Live With

March 22, 2011

32 HealthCare Systems Named Pioneer ACOs

December 21, 2011

What You Eat Matters More Than the Calories

July 29, 2011
Subscribe
Subscribe to our newsletter to get our newest articles instantly!
Follow US
© 2008-2025 HealthWorks Collective. All Rights Reserved.
  • About
  • Contact
  • Privacy
Welcome Back!

Sign in to your account

Username or Email Address
Password

Lost your password?