As an industry, healthcare spends a lot of time measuring and reporting outcomes. Taking a consumer based approach would also consider the outcomes that matter to patients. This table from Harvard Business Review’s “The Strategy to Fix Healthcare” offers a patient-centered approach with the example of the patient’s view of a successful hip replacement.
As an industry, healthcare spends a lot of time measuring and reporting outcomes. Taking a consumer based approach would also consider the outcomes that matter to patients. This table from Harvard Business Review’s “The Strategy to Fix Healthcare” offers a patient-centered approach with the example of the patient’s view of a successful hip replacement.
