Choosing a medical courier: 5 things you must consider

June 15, 2018
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The logistics involved in the delivery of medical equipment and medication is a very critical element in the healthcare industry as it affects the level of care that medical staff and other affiliates provide to patients on a daily basis. As such, the healthcare sector relies on exceptional courier services for the timely and careful delivery of the typically fragile and often confidential medical samples, specimens, blood products, pharmaceuticals, or other supplies needed by physicians and patients. This is why it is imperative to have the right courier to handle these needs. Therefore, when looking to find the perfect medical courier or healthcare logistics management company for your practice you must consider several things. The following are some of the most important ones.

1. Client Confidentiality

It is essential that a courier service understands the sensitive element that accompanies medical items. Thus, a strict protocol in regard to who has access to the client’s information should be a top priority to the courier. Thus, a medical courier that is keen on these ethics will always carry out background checks on their service people to ensure that they uphold this policy. Be sure to ask the courier you are interested in whether they follow this protocol.

2. Careful delivery

The delicate nature of medical equipment necessitates that special care is taken to ensure that these items arrive on time and in the required conditions. The temperature requirements, in particular, is a critical thing to consider when transporting this kind of equipment. So, does the courier service have the necessary equipment that will ensure that your specimens arrive in the form that you need? Again, what measures have they put in place in case something does not go as planned for example a vehicle breakdown? Any competent medical courier should express to you a detailed plan.

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3. Timing and Availability

The medical sector is critically reliant on timely delivery of equipment, specimens, or samples. After all, a patient’s life could be on the line. Therefore, your medical courier should be able to deliver your items as soon as you need them. Most courier services will promise to offer timely delivery, but not all of them can keep their word. Ask for proof of reliability. For example, enquire whether they serve any reputable institutions.

4. Insurance

This should be a prerequisite for any reputable medical courier service. The fragile nature of medical items leaves room for a lot of probabilities. It is, therefore, essential that the courier is prepared to take care of a situation in the event of an unperceived occurrence. As such, it is important that you ask the courier you are interested in whether the company and their drivers are insured by a reliable company.

5. Experience

Your courier should not only have the expertise, but also experience in delivering medical items. This ensures that they cannot make rookie mistakes when delivering your goods. Couriers that have been in business for long have gained a great deal of knowledge making them very good at what they do.