By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
Health Works CollectiveHealth Works CollectiveHealth Works Collective
  • Health
    • Mental Health
  • Policy and Law
    • Global Healthcare
    • Medical Ethics
  • Medical Innovations
  • News
  • Wellness
  • Tech
Search
© 2023 HealthWorks Collective. All Rights Reserved.
Reading: Cleveland Clinic’s Latest Startup Tackles Hospital-Patient Communication and Scheduling
Share
Notification Show More
Font ResizerAa
Health Works CollectiveHealth Works Collective
Font ResizerAa
Search
Follow US
  • About
  • Contact
  • Privacy
© 2023 HealthWorks Collective. All Rights Reserved.
Health Works Collective > Business > Cleveland Clinic’s Latest Startup Tackles Hospital-Patient Communication and Scheduling
Business

Cleveland Clinic’s Latest Startup Tackles Hospital-Patient Communication and Scheduling

Deanna Pogorelc
Deanna Pogorelc
Share
2 Min Read
SHARE

hospital customer service

Originally published on MedCityNews.com.

(Editor’s note: for a great interview with RelateCare’s Managing Director, click here)

hospital customer service

More Read

Bundled Payments for Care Improvement Initiative Announced by CMS Center for Innovation
More Diverse Organizations Perform Better
4 Questions To Ask Before Choosing A Healthcare Uniform Services Rental
What Google’s New Adwords Update Means for Medical Marketers
#Bio2011: After the Party is Over

Originally published on MedCityNews.com.

(Editor’s note: for a great interview with RelateCare’s Managing Director, click here)

A new Cleveland Clinic spinoff will leverage a partnership with an Irish contact center service provider to commercialize a centralized patient scheduling and communication model developed at the Clinic.

The joint venture, called RelateCare, designs and implements patient access strategies, patient relationship management strategies and customized patient calling programs for healthcare organizations in Ireland, Europe and the U.S. It also offers a set of patient scheduling guidelines called AppointmentLogic and additional consultation services, including post-discharge communication programs.

The Clinic and its partner in the joint venture, Rigney Dolphin, say the focus of these programs is preventive care, timely intervention and patient education.

“The RelateCare philosophy is to provide the right appointment with the right physician at the right place, utilizing clinically driven, technology-enabled appointment scheduling as a patient service,” said Frank Dolphin, a member of the company’s board and founder of the Rigney Dolphin Group. “This will increase access, enhance patient satisfaction, reduce readmissions and improve efficiencies in its client organizations.”

In surveys, consumers have cited inadequate communication as a top concern when it comes to their providers.

RelateCare joins a small cohort of other service/IT companies spun out of the clinic in the last five years, including ImageIQ and Explorys. Most of the other commercialization ventures have focused on medical devices, drugs and diagnostics.

[Photo by stockimages]

TAGGED:cleveland clinichealth start-ups!
Share This Article
Facebook Copy Link Print
Share

Stay Connected

1.5kFollowersLike
4.5kFollowersFollow
2.8kFollowersPin
136kSubscribersSubscribe

Latest News

dental care
Importance of Good Dental Care for Health and Confidence
Dental health Specialties
October 2, 2025
AI in Healthcare
AI in Healthcare: Technology is Transforming the Global Landscape
Global Healthcare Policy & Law Technology
October 1, 2025
Choosing the Right Swimwear for Health and Safety
News
September 30, 2025
sports concussions
Concussion In Sports: How Common They Are And What You Need To Know
Infographics
September 28, 2025

You Might also Like

Is Medicaid Real Insurance?

March 30, 2011
hospital administration
BusinessHospital Administration

Collaborative Constancy

November 19, 2013

Walter Reed Hospital Closes

August 29, 2011
Physician workforce
BusinessFinanceHospital Administration

Talking Sense About the Physician Workforce

November 14, 2013
Subscribe
Subscribe to our newsletter to get our newest articles instantly!
Follow US
© 2008-2025 HealthWorks Collective. All Rights Reserved.
  • About
  • Contact
  • Privacy
Welcome Back!

Sign in to your account

Username or Email Address
Password

Lost your password?