By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
Health Works CollectiveHealth Works CollectiveHealth Works Collective
  • Health
    • Mental Health
    Health
    Healthcare organizations are operating on slimmer profit margins than ever. One report in August showed that they are even lower than the beginning of the…
    Show More
    Top News
    What Are the Benefits of CBD?
    November 27, 2021
    How to Measure Adult Diapers- The Ultimate Guide to Picking the Right Size
    March 8, 2022
    medicine cabinet
    The Effect Of Finished Dosage Form Manufacturing In New Drugs
    July 5, 2022
    Latest News
    Beyond Nutrition: Everyday Foods That Support Whole-Body Health
    June 15, 2025
    The Wide-Ranging Benefits of Magnesium Supplements
    June 11, 2025
    The Best Home Remedies for Migraines
    June 5, 2025
    The Hidden Impact Of Stress On Your Body’s Alignment And Balance
    May 22, 2025
  • Policy and Law
    • Global Healthcare
    • Medical Ethics
    Policy and Law
    Get the latest updates about Insurance policies and Laws in the Healthcare industry for different geographical locations.
    Show More
    Top News
    Tooth Decay Marielaina Perrone DDS
    Is Your Child’s Education Affected By Tooth Decay?
    December 13, 2012
    Image
    Millions of Americans Could Lose ACA Subsidies
    July 21, 2014
    Image
    IVF: The Three Biggest Myths
    March 22, 2013
    Latest News
    When Healthcare Ends, the Legal Process Begins: What Families Should Know About Probate and Medical Estates
    June 20, 2025
    Preventing Contamination In Healthcare Facilities Starts With Hygiene
    June 15, 2025
    Strengthening Healthcare Systems Through Clinical and Administrative Career Development
    June 13, 2025
    Building Smarter Care Teams: Aligning Roles, Structure, and Clinical Expertise
    May 18, 2025
  • Medical Innovations
  • News
  • Wellness
  • Tech
Search
© 2023 HealthWorks Collective. All Rights Reserved.
Reading: Customer Service Portal for Medical Equipment Saves Time and Work
Share
Notification Show More
Font ResizerAa
Health Works CollectiveHealth Works Collective
Font ResizerAa
Search
Follow US
  • About
  • Contact
  • Privacy
© 2023 HealthWorks Collective. All Rights Reserved.
Health Works Collective > Business > Hospital Administration > Customer Service Portal for Medical Equipment Saves Time and Work
DiagnosticsHospital AdministrationMedical DevicesMedical InnovationsRadiologyTechnology

Customer Service Portal for Medical Equipment Saves Time and Work

Siemens Healthcare
Last updated: March 31, 2014 8:00 am
Siemens Healthcare
Share
3 Min Read
medical tech
SHARE

medical tech

medical tech

If you are wondering how to manage the performance and maintenance of various medical scanners, biomedical engineer Tobias Schröer from St. Johannes Hospital in Dortmund, Germany, can offer helpful insights. His greatest challenge at the moment is to network 35 different scanners into a common imaging repository. It’s a huge task that will offer a huge reward: Users will be able to store and view images from and to a variety of devices in a variety of locations, allowing them to work faster, better, and with less pressure.

Saving Time and Work
Two words here bear repeating – ‘greatest’ and ‘challenge’ – because building the network and repository come on top of Schröer’s day job. His daily work is making sure those same scanners are available and functioning to serve some 75,000 patients a year who are treated at the 570-bed St. Johannes Hospital in Dortmund, Germany. His accountability and workload make any labor-saving device all the more attractive. So it was with open arms that he welcomed the introduction of Siemens’ new customer service portal, LifeNet.

More Read

3 Reasons Why Modern Communication Technology is Critical in Healthcare Industry
Don’t Like the Sound of ACOs? Here’s an Alternative
3 Beneficial Ways Technology Impacting Your Wellness and Health
Hospitals Can’t Afford to Give Away Money So Why are Preventable Adverse Events Still Occurring?
Nurses’ Strike Cost $6 Million

24/7 Access
LifeNet allows St. Johannes (and 2,500 other hospitals and clinics to date) manage the performance and maintenance of their Siemens scanners. It is available 24/7, can be accessed at the user’s convenience, and it automatically records all data and messages in an electronic ‘paper trail’.

Siemens healthcare medical scanners

Avoiding the Virus
Particularly appealing to Schröer is LifeNet’s reporting on anti-virus status. Computer viruses attacked the hospital’s network a few years ago, and removing them took time, effort – and caused headaches. Now, with just few mouse clicks, Schröer can see the anti-virus status of any or all of the hospital’s scanners.

A Portal for Organizational Tasks
Moreover, LifeNet improved two other aspects of Schröer’s job: responding to failures and scheduling maintenance. These are now done via LifeNet’s portal, which includes status reports, calendars, and communications direct to Siemens service staff.

The benefits are similar to those offered by so many online services, namely:

·         Instant information – with just a few mouse clicks

·         Reduced repetition, better documentation – all correspondence is shared and stored

·         No more telephone tags

·         Communicating at time of choice, without telephone disturbances

For Schröer the summary is simple: “LifeNet makes my workdays run more smoothly.” For someone marking his 17th year of service in such a tough role, this is really saying something.

http://sie.ag/1glqGoc

Share This Article
Facebook Copy Link Print
Share

Stay Connected

1.5kFollowersLike
4.5kFollowersFollow
2.8kFollowersPin
136kSubscribersSubscribe

Latest News

recovering from injury
Rebuilding After Injury: Path to Physical and Emotional Recovery
News
June 22, 2025
scientist using microscope
When Healthcare Ends, the Legal Process Begins: What Families Should Know About Probate and Medical Estates
Global Healthcare
June 18, 2025
How Therapy Can Improve Your Mental Health and Daily Life
How Therapy Can Improve Your Mental Health and Daily Life
Mental Health
June 18, 2025
healthcare facilities
Preventing Contamination In Healthcare Facilities Starts With Hygiene
Global Healthcare Infographics
June 15, 2025

You Might also Like

mobile health
eHealthMobile HealthTechnology

Apple Sure Has Changed the Health World

May 3, 2013
pricing transparency
BusinessFinanceHospital Administration

Why Pricing Transparency Won’t Affect Hospital Pricing

August 7, 2013
6 Apple Health Apps to Help You Stay Healthy
Mobile HealthTechnology

6 Apple Health Apps to Help You Stay Healthy

November 16, 2017
health policy sequestration
BusinessFinanceHealth ReformHospital AdministrationNewsPolicy & LawPublic Health

Sequestration and Healthcare: What Organizations are Affected? (Part 1)

March 15, 2013
Subscribe
Subscribe to our newsletter to get our newest articles instantly!
Follow US
© 2008-2025 HealthWorks Collective. All Rights Reserved.
  • About
  • Contact
  • Privacy
Welcome Back!

Sign in to your account

Username or Email Address
Password

Lost your password?