By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
Health Works CollectiveHealth Works CollectiveHealth Works Collective
  • Health
    • Mental Health
    Health
    Healthcare organizations are operating on slimmer profit margins than ever. One report in August showed that they are even lower than the beginning of the…
    Show More
    Top News
    physical health
    5 Ways Playing Games Can Improve Neural and Physical Health
    September 9, 2022
    Reasons For Hair Loss and Its Treatment
    Reasons For Hair Loss and Its Treatment
    February 16, 2022
    healthcare organization
    5 Actionable Strategies For Healthcare Organizations
    August 15, 2022
    Latest News
    6 Easy Healthcare Ways to Sit Less and Move More Every Day
    September 10, 2025
    7 Most Common Healthcare Accreditation Programs: Which Should You Use?
    August 20, 2025
    Hospital Pest Control and the Fight Against Superbugs
    August 20, 2025
    Hygiene Beyond The Clinic: Attention To Overlooked Non-Clinical Spaces
    August 13, 2025
  • Policy and Law
    • Global Healthcare
    • Medical Ethics
    Policy and Law
    Get the latest updates about Insurance policies and Laws in the Healthcare industry for different geographical locations.
    Show More
    Top News
    5 Basic Types Of Eye Tests That Are Part Of An Eye Exam
    September 24, 2018
    Knowledge About Malpractice Lawsuits Can Give You Some Peace | Healthcare Career Resources
    Knowledge About Malpractice Lawsuits Can Give You Some Peace
    September 18, 2020
    How Your Job Can Impact Your Health
    December 11, 2018
    Latest News
    Healthcare at a Crossroads: Why Leadership Matters More Than Ever
    September 9, 2025
    How Social Security Disability Shapes Access to Care and Everyday Health
    August 22, 2025
    How a DUI Lawyer Can Help When Your Future Health Feels Uncertain
    August 22, 2025
    How One Fall Can Lead to a Long Road of Medical Complications
    August 22, 2025
  • Medical Innovations
  • News
  • Wellness
  • Tech
Search
© 2023 HealthWorks Collective. All Rights Reserved.
Reading: Hospital Selfies and Stars: Patients Look Deeper Than HCAHPS
Share
Notification Show More
Font ResizerAa
Health Works CollectiveHealth Works Collective
Font ResizerAa
Search
Follow US
  • About
  • Contact
  • Privacy
© 2023 HealthWorks Collective. All Rights Reserved.
Health Works Collective > Business > Finance > Hospital Selfies and Stars: Patients Look Deeper Than HCAHPS
FinanceHealth ReformHospital AdministrationPolicy & LawPublic Health

Hospital Selfies and Stars: Patients Look Deeper Than HCAHPS

Lonnie Hirsch
Lonnie Hirsch
Share
4 Min Read
five star quality rating
SHARE

five star quality rating

five star quality rating

There’s a New Consumer in your service area. No longer “merely a patient,” healthcare reform and societal dynamics have empowered a new breed of high-expectation consumers and value-aware shoppers. Before they select a hospital or provider—for themselves or family members—they are increasingly informed about outcomes, reputation, safety scores, patient experience and the cost of care.

And cost and price transparency is a primary motivation near the top of the list because consumers have more skin in the healthcare game than ever before. “Last year, more than half of working Americans reportedly checked prices for the health services they required,” our friend Leah Binder wrote in an insightful Wall Street Journal piece, Why Health-Care Price Transparency Isn’t Enough for Consumers.

More Read

Funding for Cooling Device to Help Paramedics Treat Cardiac Arrest Patients
How Will We Care for Six Million Centenarians by 2050?- Video
Overcoming Trauma And PTSD With Mindful Practices
Sports Medicine’s Conundrum: How To Treat Pain Without Opioids
Medical Center Offers Telehealth Monitoring in ICU

“This is a very new phenomenon, catalyzed by the massive shift in the economics of healthcare toward high-deductible health plans (HDHPs), where consumers pay the full cost of the MRI, the X-ray, the specialist visit, etc., until they hit that high deductible.”

When patients “peel the onion” about facilities and service…

Most hospital decision-makers look for, and often publish, information about their facilities that goes well beyond HCAHPS survey scores. Good or not-so-good, administrators and marketing executives want to know how they compare and what informed prospective patients are seeing.

Have you seen yourself as others see you?

Medicare Star Ratings: One of the most recent consumer guidelines distills patient appraisals to a one-to-five star rating system. The Hospital Compare website provides lookup information and scores about the quality of care at over 4,000 Medicare-certified hospitals across the country. In this first grand reveal, Kaiser Health News reports that only 251 hospitals scored the highest, five star rating. “Many of the nation’s leading hospitals received middling ratings, while comparatively obscure local hospitals and others that specialized in lucrative surgeries frequently received the most stars,” they reported.

County Health Rankings & Roadmaps: Perhaps less well known than other sites, the University of Wisconsin Population Health Institute and the Robert Wood Johnson Foundation publish an interactive site with data searchable by county. Comparisons by topic include outcomes, health behaviors, clinical care, social & economic factors, and physical environment.

Truven Health 2015 Top 15 US Health Systems: Data from 340 health systems and 2,812 member hospitals considered nine metrics: mortality, medical complications, patient safety, average length of stay, 30-day mortality rate, 30-day readmission rate, adherence to clinical standards of care, Medicare spend per beneficiary and Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) patient survey score.

Other top sources for consumer-shopper-patients include Healthgrades, Consumer Reports, US News and World Report rankings, and the Leapfrog Hospital Survey.

For additional reading on this topic, click thorough here to our free educational marketing library:

  • Hospital Price Transparency is Here to Stay
  • Empowered Patients: Mad as Hell and Not Taking It Anymore
  • New Marketing: Improving Service Line Profitability

The post Hospital Selfies and Stars: Patients Look Deeper Than HCAHPS appeared first on Healthcare Success.

TAGGED:Healthcarehealthcare coststransparency
Share This Article
Facebook Copy Link Print
Share

Stay Connected

1.5kFollowersLike
4.5kFollowersFollow
2.8kFollowersPin
136kSubscribersSubscribe

Latest News

a woman walking on the hallway
6 Easy Healthcare Ways to Sit Less and Move More Every Day
Health
September 9, 2025
Clinical Expertise
Healthcare at a Crossroads: Why Leadership Matters More Than Ever
Global Healthcare
September 9, 2025
travel nurse in north carolina
Balancing Speed and Scope: Choosing the Nursing Degree That Fits Your Goals
Nursing
September 1, 2025
intimacy
How to Keep Intimacy Comfortable as You Age
Relationship and Lifestyle Senior Care
September 1, 2025

You Might also Like

ICD 10 Transition Guide

September 21, 2011

Free Health Care

June 15, 2011

Continued Education – How Medical Professionals Can Improve Their Skill Set

May 2, 2016

Midwifery in the U.S.: History, Politics, and Pathways to Practice

March 7, 2016
Subscribe
Subscribe to our newsletter to get our newest articles instantly!
Follow US
© 2008-2025 HealthWorks Collective. All Rights Reserved.
  • About
  • Contact
  • Privacy
Welcome Back!

Sign in to your account

Username or Email Address
Password

Lost your password?