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Health Works Collective > Business > Finance > Secure Your Healthcare Company’s Online Presence While Working From Home
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Secure Your Healthcare Company’s Online Presence While Working From Home

Sean Mallon
Sean Mallon
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5 Min Read
security breaches in healthcare sector while working from home
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Working from home has become the new norm for quite some months now, even for some healthcare employees. That is after the coronavirus pandemic hit the globe. An approved research indicates that only 5% of full time employees worked remotely before the crisis, an increase of 20%-30% is expected with the new normal. 

Contents
  • Separate Work and Personal Computers
  • Use a Firewall
  • Use a Virtual Private Network
  • Invest in an Antivirus 
  • Backup Is Important
    • Make Cybersecurity a Priority While Working in Healthcare

Do you work for a healthcare company? You need to make sure that you protect the privacy of your patients and secure your provider’s online presence. This is more important than ever, as a growing number of healthcare employees are working from home. They might accidentally aid hackers, which can lead to expensive data breaches.

Working from home in the healthcare sector has its own share of challenges, with the main concern being cyber-attacks. According to Interpol, reported cases of phishing/scam/fraud (one among several cybercrimes) have risen to 59% in member countries.

That is enough proof that the crisis has facilitated a surge in cybercrimes. It, therefore, calls for stringent observance and deployment of online security to ensure that you’re working from home experience is secure. Cybersecurity is especially important in the healthcare sector, as Forbes reports.

More Read

The ACA has put patients at the center of healthcare services. A patient-centric healthcare approach in this digital era means a revised definition of quality in the physician-patient relationship. When it comes to healthcare services, patients shell out a hefty amount from their pocket and want nothing less than the best. The services in healthcare are no longer limited to just cost as consumers now evaluate quality and experience in the same equation. Research highlights from the 2015 Healthcare Consumer Trends by National Research Corporation states that reputation in healthcare matters more to consumers when choosing a brand than any other industry, e.g. hospitality, retail, airline, etc. The new generation of quality measurements in healthcare require a different mind-set and a different 'toolbox' to handle the hurdles. It’s the need of the hour for healthcare providers and others across the healthcare value chain to adopt the patient-centric approach for surviving in the vast competitive ocean of healthcare services. Patient-centric care is an approach that develops through effective communication, empathy and a positive physician-patient relationship. The primary purpose is to improve patient care outcomes and satisfaction and to reduce patient symptoms and unnecessary costs. It’s a win-win situation for both physicians and patients. While healthcare providers are able to support their patients in becoming more compliant with treatment and management of their conditions/diseases, patients feel more satisfied with the care that they are receiving. PwC’s Health Research Institute’s annual report 2016 states that health systems should keep an eye on the consumer experience as they expand and extend. More partnerships and more caregivers could mean confusion for patients and poor customer experiences. To differentiate their practice among competitors, patient satisfaction can be used as a competitive distinguishing factor. Although patient satisfaction cannot really provide tangible benefits, but an experience that exceeds patient expectations for what a practice/hospital can provide is very important as it creates loyal patients who return for future health needs and refer their family and friends. Happy and satisfied patients are a secret marketing weapon for healthcare providers, whether they are physicians, dentists, physiotherapists or hospitals. Your patients are the new-age digital health decision-makers. In this era of Internet and social media, they now have multichannel access to information related to health. Needless to mention, they have gained new power to make their decisions; whether it’s choosing a healthcare provider or referring a physician to family and friends. By converting your satisfied patients to be your brand advocates, you can capitalize and use their voice as an effective marketing strategy to reach out to many other potential patients. To strive and thrive, in the U.S. many healthcare organizations are applying patient-centric approaches to healthcare. It’s all about what matters to patients, so it makes a lot of sense for the healthcare industry to place patients' healthcare experience at the center of their policies and procedures. The best deliverables are a combination of great communication for a positive physician-patient relationship, disciplined measurement and analysis of patient feedback and commitment to technology innovation – the formula for improving patient engagement and care.
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So, how do you go about it? What are the measures of securing your online presence while making a living from home? These steps will help stop data breaches.

Separate Work and Personal Computers

Having a dedicated work computer is one way of facilitating online security. How? If you for example, have family members that use the same computer you are working with to carry out online activities, (browsing, torrenting, streaming, gaming, etc.) there is a chance your work will end up being compromised in one way or another. A child may for example open emails, click on links or ads with malicious codes therefore endangering and making your computer vulnerable to attacks.

Use a Firewall

The importance of using a firewall in a home network is not negotiable. There are always hackers looking to attack weak and vulnerable networks, and a firewall would prevent them from carrying out such attacks. A firewall will block viruses from accessing your computer, and also prevent any malicious network traffic from getting into your computer. 

Use a Virtual Private Network

This one is helpful in several ways. One, it hides your online identity and physical location. It also makes it impossible for your ISP and hackers to know what you are up to. You can work safely with a VPN without fear of being compromised security wise. However, it all depends on the quality of your VPN. Here you can read how 3rd parties analyze private networks. 

Invest in an Antivirus 

And not just any antivirus, but a reputable one. Trusted online review sites can help you pick one. With an antivirus in place, you are able to scan corrupted files and software once threats are detected, enabling you to eliminate them just in time. An antivirus will also detect malicious emails, pop-up and advertisements and prevent you from opening them, therefore safeguarding your computer.

Backup Is Important

It doesn’t matter how much you invest trying to protect your computer, but don’t overlook the importance of backing up your work files and any other important data. You can use an external back-up device like hard drive, or opt for cloud storage. Whichever way, ensure that you have a backup plan because things can go from perfect to messed up very quick.

Make Cybersecurity a Priority While Working in Healthcare

Working from home is only safe if you make it safe. That said, do your part and avoid being a victim of online insecurity. Also remember that a single mistake that leads to cyber-attack can affect your entire organization as well.

TAGGED:healthcare cybersecurityhealthcare data securitysecurity breachwork from home
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