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20 Hospitals Using Twitter to Attract, Engage and Retain Patients

October 13, 2015 by Jonathan Catley

As you well know, social media has become an essential platform for companies to promote their services and communicate with potential and existing customers. Most businesses have come to realize the importance of interacting with users across social media, and hospitals are no exception.According to a study from Demi & Cooper...[read more]

What is the role of Government and Industry Leaders in Patient Communication and the Patient Experience?

October 12, 2015 by Colleen Young

By Shirley Williams (@williampearl)Shirley WilliamsRecently, I was approached by eyeforpharma to support their upcoming 2016 Barcelona conference. Specifically, to support the Patient Experience: Empowering the Patient through Communication track. I am thrilled to support this particular effort as it is near and dear to my heart. I...[read more]

Why do sick people quit their Medicare Advantage plans?

October 12, 2015 by David E Williams

Heading back to Mama FedHealth plans don’t like sick people. They rack up big medical expenses, drive up health plan administrative expenses, and generally knock down profitability. In the bad old days of Medicare managed care, some plans went out of their way to make sure their membership rolls were filled with healthy people. My...[read more]

When Patients Don't Pay the Bill: Increase Your Revenue with a Collection's Strategy

October 12, 2015 by Annette Hogan

In addition to caring for your patients and clients, a normal day in your healthcare business includes collecting copays, coding claims, billing patients, processing incoming payments and, unfortunately, asking some patients to pay a bill that is overdue.We asked the CEO of Capital Collections Management, Jacob Corlyon, about the...[read more]


Who Leads Whom?

October 12, 2015 by Edgar Wilson

Government is seldom an instrument of change.State institutions tend to lag behind society in recognizing and addressing disruptive issues. Rather than leading, the federal government tends to be a bandwagon trailing society, from the grassroots up.All the biggest, most important historical developments tend to follow a pattern: society...[read more]

What can we do about overuse of emergency rooms?

October 7, 2015 by David E Williams

Come and get it!I’d expect an emergency physician with 35 years of experience to have some solid insights on why people come to the emergency room. Sure enough, Dr. Paul Auerbach delivers the goods in his Wall Street Journal opinion piece (Why ER Visits for Non-Emergencies Aren’t Going Away). In particular:Patients can’t easily...[read more]

Poll Finds Overwhelming Support For Medicare Paying For End-Of-Life Talks

October 2, 2015 by Liz Seegert

via Kaiser Health News The public overwhelmingly supports Medicare’s plan to pay for end-of-life discussions between doctors and patients, despite GOP objections that such chats would lead to rationed care for the elderly and ill, a poll released Wednesday finds. Eight of 10 people surveyed by the Kaiser Family Foundation supported the...[read more]

ICD-10: The Countdown is Over – Last Minute Tips

October 1, 2015 by Moira O'Connell

October 1st is here and with it arrives ICD-10. Whether the looming implementation date of the new codes sent your organization into a state of urgency or the date felt like a non-event, ICD-10 is here. There will be a strong focus on the transition to ICD-10 in the coming months and we know it isn’t going to be easy, as resources and employees get allocated to fix errors and educate staff.[read more]

Top 80 Wackiest ICD-10 Codes

September 30, 2015 by Phil C. Solomon

 The U.S. healthcare system needs an overhaul. I don’t know of anyone who would disagree with me. Beginning tomorrow, October 1st health providers will transition to a new clinical documentation system called ICD-10 (International Classification of Diseases) to document a provider’s encounter with a patient. The previous system, ICD...[read more]

Top at Risk DRG’s in the Post ICD-10 Era & How to Proactively Address Coding Challenges

September 28, 2015 by Phil C. Solomon

 ICD-10 is expected to be fraught with significant challenges to coding quality because:Dealing with a very new coding and documentation paradigmThe predictability in coding due to an unpredictable financial environmentLimited experience in DRG analysis and claims processing best practicesThe key to working in the new ICD-10 system...[read more]

12 Common IRO Questions Answered

September 28, 2015 by Moira O'Connell

Independent Review Organizations (IROs) exist to “ensure thatevidence-based and objective physician review services are provided along the continuum of care. IROs act as a third part and help alleviate the pressure of reviewing claims and make decisions without influence from either end of the situation.” We’ve been talking a lot about the major benefits that external IROs can provide, from helping support effective decision making to giving objective, unbiased reviews. We thought we would take this week to give some IRO basics, for those who want help understanding exactly what IROs are and what they does.[read more]

How Healthcare Digital Marketing Campaigns Differ from Other Industries

September 24, 2015 by Jonathan Catley

The healthcare industry faces several unique challenges from other industries when it comes to their digital marketing. That may be one of the reasons this industry seems to be lagging behind so many others when it comes to implementing a healthcare digital marketing strategy.Careful planning and an understanding of constraints, however...[read more]