By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
Health Works CollectiveHealth Works CollectiveHealth Works Collective
  • Health
    • Mental Health
    Health
    Healthcare organizations are operating on slimmer profit margins than ever. One report in August showed that they are even lower than the beginning of the…
    Show More
    Top News
    An Expert’s Guide To Building and Improving Endurance
    June 30, 2022
    medical assistants
    What Do Medical Assistants Do On a Day to Day Basis?
    April 5, 2022
    superfoods to help with prostate health
    10 Healthy Foods That Can Help Protect Your Prostate
    August 29, 2022
    Latest News
    Why Custom Telemedicine Apps Outperform Off‑the‑Shelf Solutions
    July 20, 2025
    How Probate Planning Shapes the Future of Your Estate and Family Care
    July 17, 2025
    Beyond Nutrition: Everyday Foods That Support Whole-Body Health
    June 15, 2025
    The Wide-Ranging Benefits of Magnesium Supplements
    June 11, 2025
  • Policy and Law
    • Global Healthcare
    • Medical Ethics
    Policy and Law
    Get the latest updates about Insurance policies and Laws in the Healthcare industry for different geographical locations.
    Show More
    Top News
    pfizer and clinical data transparency
    Pfizer to Expand Clinical Trial Data Access, Takes Step Toward Transparency
    December 6, 2013
    Improving Healthcare Services And Management Through Tech Integration
    June 9, 2020
    obamacare and the uninsured
    Why Hospitals Are Still Gouging the Uninsured
    January 7, 2014
    Latest News
    How IT and Marketing Teams Can Collaborate to Protect Patient Trust
    July 17, 2025
    How Health Choices and Legal Actions Intersect After an Injury
    July 17, 2025
    How communities and healthcare providers can address slip and fall injuries with legal awareness
    July 17, 2025
    Let Your Lawyer Handle the Work Before You Pay Medical Costs
    July 6, 2025
  • Medical Innovations
  • News
  • Wellness
  • Tech
Search
© 2023 HealthWorks Collective. All Rights Reserved.
Reading: 4 Approaches to Improving HCAHPS Scores Through Mobilization
Share
Notification Show More
Font ResizerAa
Health Works CollectiveHealth Works Collective
Font ResizerAa
Search
Follow US
  • About
  • Contact
  • Privacy
© 2023 HealthWorks Collective. All Rights Reserved.
Health Works Collective > Policy & Law > Health Reform > 4 Approaches to Improving HCAHPS Scores Through Mobilization
eHealthHealth ReformMedical InnovationsMobile HealthTechnologyWellness

4 Approaches to Improving HCAHPS Scores Through Mobilization

Drew Kearney
Drew Kearney
Share
4 Min Read
HCAHPS and mobilization
SHARE

HCAHPS and mobilization

HCAHPS and mobilization

Patient satisfaction’s impact on reimbursements has many inpatient hospitals focusing on HCAHPS There are many approaches to improving HCAHPS. Improving communications, patient education, collecting better data, and making services and resources within the hospital easier to find and navigate are some of the most cited areas for improvement. One of the simplest enhancements to the care experience that can translate into virtually every area of improvement is mobilization.

  1. Enhancing Communication: Communication with patients should utilize multiple channels. Since mobile is the way the majority of patients communicates with their caregivers and loved ones, it is a logical and convenient extension of the care experience. Communications should not end with the patient, however. Often times it is the caregivers and loved ones who carry the burden of enforcing the care plan that may lack sufficient knowledge of the condition or medication. After proper opt-in procedures have been set, the caregivers can received automated content via text (SMS), email, and web to assist in the care of their loved ones. HIPAA-compliant, secure texting with providers is also an option for safely sharing PHI sensitive information.
  1. Patient Education: There is no shortage of qualified mobile-friendly medical content that is specific to medication or disease state patient education. After the content passes muster with the Chief Medical Officer and then is simplified, it can be distributed conveniently via mobile and web to set reminders for follow-ups and for care plan enforcement. This same approach can be effective for readmissions reductions by providing patients with educational information that enables them to understand their symptoms and better manage their conditions.
  1. Collecting Better Data: HCAHPS survey responses are usually low. Hospitals tend to hear from those that are either least satisfied or most satisfied. Mobile offers a way to capture unique data from patients and loved ones while they are in the facility. There are several ways to incent involvement. These data can be captured and acted upon while the patient is receiving care to help improve to care experience.
  1. Finding and Navigating Hospital Services: Hospitals have increased their focus on the care experience and have added services and amenities to enhance this experience. From upgrades in their cafeteria to enhanced staffing in social services, many patients and loved ones are not aware of all the services that are available to them. Mobile is an efficient way for everyone to learn more about what is available to them and where and when to go. Simple literature or posters placed in rooms can prompt a text chat with a cafeteria or social worker (on or off premises) or lead to a mobile web page that offers quick and easy information gathering without tracking down an already busy staff member.

Ubiquitous use of the mobile phone has transformed the retail, travel, and finance industries, enhancing the consumer experience and brand loyalty. Hospitals seeking to improve on HCAHPS and other quality enhancements could learn from these more traditional consumer industries and adapt a broader use of mobile tools.

More Read

“To be Effective, Patient Engagement Must be Defined”
White Paper: Metadata – Creating Meaningful Access to Clinical Images & Data
What Does Telemedicine Mean for the Future of Affordable Healthcare?
Social Media and Meaningful Use
5 Powerful Ways to Stay Motivated During Exercise

Originally posted on GoMo Health

doctor and patient / shutterstock

TAGGED:HCAHPS
Share This Article
Facebook Copy Link Print
Share

Stay Connected

1.5kFollowersLike
4.5kFollowersFollow
2.8kFollowersPin
136kSubscribersSubscribe

Latest News

botox certification
Help Improve People’s Skin Health Via Botox Certification
Skin Specialties
July 22, 2025
Telemedicine Apps
Why Custom Telemedicine Apps Outperform Off‑the‑Shelf Solutions
Health
July 20, 2025
Grounded Healing: A Natural Ally for Sustainable Healthcare Systems
How IT and Marketing Teams Can Collaborate to Protect Patient Trust
Global Healthcare Policy & Law
July 17, 2025
paramedics in surgical gloves and masks
How Health Choices and Legal Actions Intersect After an Injury
Health care
July 16, 2025

You Might also Like

Wellness

Is Your Low Back Pain Constantly Making You Suffer Every Morning? Tips to Overcome the Problem

February 1, 2018
HipaaCat App
eHealth

HIPAA Compliant Clouds for Mobile Health Apps

August 2, 2012
Wellness

Hear Ye, Hear Ye, Probiotics Cure All!

October 25, 2015
AI chatbots in healthcare
Technology

How AI Chatbots Are Transforming Healthcare by Enhancing Efficiency and Access

February 12, 2025
Subscribe
Subscribe to our newsletter to get our newest articles instantly!
Follow US
© 2008-2025 HealthWorks Collective. All Rights Reserved.
  • About
  • Contact
  • Privacy
Welcome Back!

Sign in to your account

Username or Email Address
Password

Lost your password?