eHealth

Age of the Healthcare Consumer

1 Mins read

A recent Harris Poll had some great data, but one point struck me as particularily funny.  Well, it really isn’t funny, but it is ironic.  The data point is that of 84% of Americans who visited a doctor’s office within the past year, nearly half (47%) reported being very satisfied with their last medical visit.

A recent Harris Poll had some great data, but one point struck me as particularily funny.  Well, it really isn’t funny, but it is ironic.  The data point is that of 84% of Americans who visited a doctor’s office within the past year, nearly half (47%) reported being very satisfied with their last medical visit.  What is funny (ok, ironic) is that it is the same rate as consumers who were very satisfied with their last car purchase.

Really??  Are our patients just as satisfied with their last medical visit as they are with car purchases? Of all the data that I see, this by far has to be one that starts us over the tipping point.  At least I hope so!

Other findings of particular interest to me were:

  • Online access to medical records is available to 17% of patients
  • 32% of patients consider online access to medical records as very important and 33% see it as important; however, it is not available to these consumers.
  • Email access to doctors — 12% of patients have it; 23% consider it very important and 30% consider it important
  • Online appointment setting — 11% have it, 21% consider it very important, 30% feel it is important
  • Online billing and payments — 10% have it, 21% consider it very important and 29% feel it is important
  • Online cost estimator — 6% have been offered this service and just over three of five patients are without the services, but describe it as either very important (26%) or important (36%)

What do you think?  Is this really ironic?  Or is it funny, or perhaps even sad?

Related posts
Covid-19eHealthHealth careMedical Education

How Online Nursing Degrees Became Essential During the COVID-19 Crisis

2 Mins read
The interest in online nursing degrees is gaining traction. People who have the heart to help others are leaning toward this profession…
Covid-19eHealthFitnessMobile Health

Ideal Wellness Tips For Seniors To Live Healthy And Happy

4 Mins read
Medications, physicals, dental checkups – the list of the health checks of a senior citizen keeps going on. How will it be…
eHealthHealth careTechnology

5 Positive Uses Of Healthcare IoT You Should Know About

4 Mins read
If you haven’t heard of the Internet of Things, all you ned to know is that it covers everything connected to the…