By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
Health Works CollectiveHealth Works CollectiveHealth Works Collective
  • Health
    • Mental Health
    Health
    Healthcare organizations are operating on slimmer profit margins than ever. One report in August showed that they are even lower than the beginning of the…
    Show More
    Top News
    learn to recognize and treat yeast infections
    Most Commonly Asked Questions About Yeast Infections
    November 17, 2021
    Advanced lung cancer diagnosis systems used by doctors
    Advanced Lung Cancer Diagnosis Systems Used by Doctors
    March 6, 2022
    The Top Benefits of a Wearable Blood Pressure Monitor Watch
    The Top Benefits of a Wearable Blood Pressure Monitor Watch
    June 13, 2022
    Latest News
    5 Steps to a Promising Career as a Healthcare Administrator
    July 31, 2025
    Why Custom Telemedicine Apps Outperform Off‑the‑Shelf Solutions
    July 20, 2025
    How Probate Planning Shapes the Future of Your Estate and Family Care
    July 17, 2025
    Beyond Nutrition: Everyday Foods That Support Whole-Body Health
    June 15, 2025
  • Policy and Law
    • Global Healthcare
    • Medical Ethics
    Policy and Law
    Get the latest updates about Insurance policies and Laws in the Healthcare industry for different geographical locations.
    Show More
    Top News
    Soaring Medical Costs Pinned on Medical Devices
    June 7, 2011
    Debt Ceiling Negotiations on Health Care are Mere Cost Shifting
    July 15, 2011
    Is Kathleen Sebelius Listening to the NCPA?
    August 29, 2011
    Latest News
    How IT and Marketing Teams Can Collaborate to Protect Patient Trust
    July 17, 2025
    How Health Choices and Legal Actions Intersect After an Injury
    July 17, 2025
    How communities and healthcare providers can address slip and fall injuries with legal awareness
    July 17, 2025
    Let Your Lawyer Handle the Work Before You Pay Medical Costs
    July 6, 2025
  • Medical Innovations
  • News
  • Wellness
  • Tech
Search
© 2023 HealthWorks Collective. All Rights Reserved.
Reading: Hospital Customer Service Programs Taking Off …
Share
Notification Show More
Font ResizerAa
Health Works CollectiveHealth Works Collective
Font ResizerAa
Search
Follow US
  • About
  • Contact
  • Privacy
© 2023 HealthWorks Collective. All Rights Reserved.
Health Works Collective > Business > Hospital Administration > Hospital Customer Service Programs Taking Off …
BusinessHospital Administration

Hospital Customer Service Programs Taking Off …

dikedrummond
dikedrummond
Share
3 Min Read
hospital customer service getting attention
SHARE

 

Contents
Hospital Customer Service … a disappearing Oxymoron.Hospital Customer Service … a disappearing Oxymoron.Fast Forward to 2012Enter the VIP Patient Loyalty ProgramPlease leave a comment below.

hospital customer service getting attentionHospital Customer Service … a disappearing Oxymoron.

Hospital Customer Service is getting more and more attention these days and that is a very good thing for patients.

 

hospital customer service getting attentionHospital Customer Service … a disappearing Oxymoron.

Hospital Customer Service is getting more and more attention these days and that is a very good thing for patients.

More Read

Palliative Care Teams – A Big Improvement in Quality of Life
Nursing Pays
Advanced Data Analytics and Machine Learning in Healthcare Cybersecurity
How Predictive Modeling Can Save Healthcare
What if Disney Ran Your Hospital?

It was not very long ago that the worst customer service experiences in the world were any time you came into contact with the healthcare system.

Serving your patients a quality experience did not compute within the business plan of the average medical group and or hospital system.

Provider networks eliminated competition for patients on the basis of the quality of their experience. Better service did not mean more pay for the provider … so there was no financial reason to offer quality. Patients were locked into visiting only preferred providers anyway … most really had no option but to put up with shlock.

You got MUCH better service at McDonalds … even on the best day at the doctor or ER.

Fast Forward to 2012

and enter a whole new emerging world of Hospital Customer Service.

A new and more competitive healthcare environment, the ongoing wave of practice consolidation and the onset of payments based in part on quality as assessed BY THE PATIENT are forcing a wave of innovation in getting and keeping loyal patients for many hospital systems. We are witnessing the end of an Oxymoron and the emergence of the concept of “hospital customer service”.

Enter the VIP Patient Loyalty Program

For instance, Botsford Hospital in Farmington Hills, Mich., in 2010 began a hospital customer service program issuing free VIP cards, which entitle holders to free parking, a 10 percent discount on nonprescription drugs at the outpatient pharmacy and the gift shop, restaurant discounts, service establishments such as an oil-change garage and financial perks for health seminars. Even more, VIP members get a free one-year membership to a program for people 50 and older for organized outings, including a trip to a Canadian casino,

Here’s an article from the Washington Post all about this new trend in courting patients with Hospital Customer Service programs. This trend will continue and intensify in the months and years to come as the underlying forces driving the pursuit of loyal patients intensify.

  • What are your thoughts on this trend in Hospital Customer Service?
  • Good thing, bad thing?
  • And what role do you see the doctors playing in these programs? Does it increase the doctors satisfaction or effectiveness when a patient is a VIP?

Please leave a comment below.

TAGGED:customer service
Share This Article
Facebook Copy Link Print
Share

Stay Connected

1.5kFollowersLike
4.5kFollowersFollow
2.8kFollowersPin
136kSubscribersSubscribe

Latest News

5 Steps to a Promising Career as a Healthcare Administrator
5 Steps to a Promising Career as a Healthcare Administrator
Health
July 31, 2025
holistic dental
Holistic Dentist Services Are Natural and Safe
Dental health Specialties
July 28, 2025
botox certification
Help Improve People’s Skin Health Via Botox Certification
Skin Specialties
July 22, 2025
Telemedicine Apps
Why Custom Telemedicine Apps Outperform Off‑the‑Shelf Solutions
Health
July 20, 2025

You Might also Like

drug utilization review
BusinessPolicy & LawPublic Health

The Importance of Drug Utilization Review

May 14, 2014
malpractice
BusinessPolicy & LawPublic Health

Are Doctors Sued Enough for Medical Malpractice?

May 10, 2014
health IT cheerleaders
BusinessTechnology

Health IT: Getting Beyond the Hype and Focusing on Valuable Content

March 21, 2014
health plans
BusinessFinanceHealth ReformPolicy & LawPublic Health

Do Health Plans Have a Future?

February 3, 2015
Subscribe
Subscribe to our newsletter to get our newest articles instantly!
Follow US
© 2008-2025 HealthWorks Collective. All Rights Reserved.
  • About
  • Contact
  • Privacy
Welcome Back!

Sign in to your account

Username or Email Address
Password

Lost your password?