Now is the right time to avoid regretting why you were not proactive while preparing for the holiday rush. It is…
A recent study found that over 34 percent of healthcare providers either don’t respond to negative feedback or have no way…
Modern times have changed the way people communicate. Whereas before, people write letters that would usually take time before it reaches the…
[Podcast: Part of continuing series.] Healthcare Success CEO Stewart Gandolf talks with Rob Klein, founder and CEO of healthcare marketing research firm,…
Picture this scenario. You have an unhappy patient in your office, and, frankly, nobody on the staff (much less the doctor) is…
(John Nosta writes for Forbes.com) (John Nosta writes for Forbes.com) Customer service. Everyone talks about it and many claim to deliver it. …
Medical establishments have to accept that the concept of customer service has arrived. In the past, people often had to see one…
Henry Ford Hospital in Bloomfield, MI offers room service, flat screen TVs and other hotel-style amenities. The primary goal is to attract…