Should Hospitals Offer Hotel-like Services?
Business
148 views
Business
148 views

Should Hospitals Offer Hotel-like Services?

DavidEWilliams - November 1, 2012

Henry Ford Hospital in Bloomfield, MI offers room service, flat screen TVs and other hotel-style amenities. The primary goal is to attract well-insured commercial patients, but there’s…

eHealth
150 views

Consumers to Battle the Healthcare Gods

Caroline Popper - July 26, 2012

There’s a joke that’s often shared by medical students: “What’s the difference between God and a doctor? God doesn’t think he’s a doctor.” Regardless of your spiritual…

Business
131 views

Are Hospitals Prepared for the HCAHPS?

Wing of Zock - April 19, 2012

By Scott WetzelHow many of you have bought a car, ate at a new restaurant, or invited a cleaning service into your house without first researching its…

Hospital Administration
161 views

No, This isn’t a Hotel

JohnCGoodman - April 13, 2012

It’s a hospital in Bayshore, New Jersey:Whether you need help taking care of things at home or perhaps a loved one could use a specialty service, we…

The Importance of Marketing and Customer Service in HealthCare
Business
452 views
Business
452 views

The Importance of Marketing and Customer Service in HealthCare

Carl Miller - April 5, 2012

In the age of Patient Empowerment and the trend towards patient consumerism, it’s important for doctors to market themselves to patients.  Patients are making informed decisions about…

Business
120 views

The Disconnect Between Hospital Marketing and What Patients Need

Andrew Schorr - March 6, 2012

If you have an acute health problem like a heart attack or stroke, the ambulance will usually take you to the nearest hospital. For something less urgent…

Health Insurance Industry Has Worst Customer Service – Survey Says
Business
139 views
Business
139 views

Health Insurance Industry Has Worst Customer Service – Survey Says

dikedrummond - February 24, 2012

   Health Insurance Industry ranked last of 18 industries surveyed in the recent 2012 Temkin Experience Ratings. Kaiser Permanente was the top rated health plan, the only…

Hospital Customer Service Programs Taking Off …
Business
130 views
Business
130 views

Hospital Customer Service Programs Taking Off …

dikedrummond - January 25, 2012

 Hospital Customer Service … a disappearing Oxymoron. Hospital Customer Service is getting more and more attention these days and that is a very good thing for patients.…