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Browsing tag

customer service

Hospital Administration

How To Handle Medical Office Customer Service This Holiday Rush

By mikehaynes01
May 22, 2020
3 Mins read
Marketing

Here's How To Handle Negative Healthcare Provider Reviews

By Jonathan Catley
August 13, 2019
3 Mins read
  A recent study found that over 34 percent of healthcare providers either don’t respond to negative feedback or have no way…
eHealthMobile Health

How To Use SMS To Increase Customer Satisfaction In Healthcare

By ADurnham
August 13, 2019
5 Mins read
Modern times have changed the way people communicate. Whereas before, people write letters that would usually take time before it reaches the…
Business

Doctor, My Time is Just as Valuable as Your Time

By Stewart Gandolf
January 6, 2016
3 Mins read
[Podcast: Part of continuing series.] Healthcare Success CEO Stewart Gandolf talks with Rob Klein, founder and CEO of healthcare marketing research firm,…
Medical Ethics

What Doctors Can Learn From Unhappy Patients

By Stewart Gandolf
December 2, 2015
3 Mins read
Picture this scenario. You have an unhappy patient in your office, and, frankly, nobody on the staff (much less the doctor) is…
Business

What Healthcare (And Obamacare) Can Learn From A Hardware Store

By John Nosta
October 29, 2013
6 Mins read
(John Nosta writes for Forbes.com) (John Nosta writes for Forbes.com) Customer service.  Everyone talks about it and many claim to deliver it. …
BusinessHospital Administration

Four Ways to Improve Patient Satisfaction

By Andy Salmen
August 2, 2013
2 Mins read
Medical establishments have to accept that the concept of customer service has arrived.  In the past, people often had to see one…
Business

Should Hospitals Offer Hotel-like Services?

By DavidEWilliams
November 1, 2012
1 Mins read
Henry Ford Hospital in Bloomfield, MI offers room service, flat screen TVs and other hotel-style amenities. The primary goal is to attract…
Business

Improving Patient Satisfaction: Lessons from 18,000 Feet

By Michael Kirsch
August 26, 2012
1 Mins read
eHealthHealth ReformMedical DevicesMobile HealthTechnology

Consumers to Battle the Healthcare Gods

By Caroline Popper
July 26, 2012
2 Mins read
There’s a joke that’s often shared by medical students: “What’s the difference between God and a doctor? God doesn’t think he’s a…
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