By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
Health Works CollectiveHealth Works CollectiveHealth Works Collective
  • Health
    • Mental Health
    Health
    Healthcare organizations are operating on slimmer profit margins than ever. One report in August showed that they are even lower than the beginning of the…
    Show More
    Top News
    stress disorder
    5 Ways To Manage Post-Traumatic Stress Disorder
    October 27, 2021
    Medical device classification and development strategies
    Medical device classification and development strategies
    April 5, 2023
    varicose veins
    Varicose Veins Prevention: 3 Lifestyle Changes to Make Right Now
    May 1, 2022
    Latest News
    Beyond Nutrition: Everyday Foods That Support Whole-Body Health
    June 15, 2025
    The Wide-Ranging Benefits of Magnesium Supplements
    June 11, 2025
    The Best Home Remedies for Migraines
    June 5, 2025
    The Hidden Impact Of Stress On Your Body’s Alignment And Balance
    May 22, 2025
  • Policy and Law
    • Global Healthcare
    • Medical Ethics
    Policy and Law
    Get the latest updates about Insurance policies and Laws in the Healthcare industry for different geographical locations.
    Show More
    Top News
    Is Your Health Organization Prepared for Accountable Care?
    December 18, 2013
    CMS penalties
    CMS to Begin Implementing Payment Penalties Tied to Patient Outcomes
    July 16, 2014
    Call to Action: America’s Health Rankings Senior Report
    May 20, 2015
    Latest News
    When Healthcare Ends, the Legal Process Begins: What Families Should Know About Probate and Medical Estates
    June 20, 2025
    Preventing Contamination In Healthcare Facilities Starts With Hygiene
    June 15, 2025
    Strengthening Healthcare Systems Through Clinical and Administrative Career Development
    June 13, 2025
    Building Smarter Care Teams: Aligning Roles, Structure, and Clinical Expertise
    May 18, 2025
  • Medical Innovations
  • News
  • Wellness
  • Tech
Search
© 2023 HealthWorks Collective. All Rights Reserved.
Reading: Hospital Social Media Success: Even More Attention Than Expected
Share
Notification Show More
Font ResizerAa
Health Works CollectiveHealth Works Collective
Font ResizerAa
Search
Follow US
  • About
  • Contact
  • Privacy
© 2023 HealthWorks Collective. All Rights Reserved.
Health Works Collective > eHealth > Social Media > Hospital Social Media Success: Even More Attention Than Expected
Social Media

Hospital Social Media Success: Even More Attention Than Expected

thielst
Last updated: November 5, 2011 9:13 am
thielst
Share
7 Min Read
SHARE

Hi Christina,

 

If you don’t mind, I’d like to share a real success story we recently experienced.  I continue to enjoy your blog and the insights on Twitter.  Keep up the great work!  The story follows.

 

More Read

Policing The Internet: Physician Behavior In Cyberspace
The Future of Medicine: Incredible Innovations to Expect by 2064
How to Handle Negative Physician Reviews and Feedback
Doctors and Social Media: Personal vs. Professional Online Content
First Surgery Broadcast Live on Google Plus Hangout

57% Increase in Facebook likes – 1,600% Increase in Facebook views  –  3,750 YouTube views

 

Hi Christina,

 

If you don’t mind, I’d like to share a real success story we recently experienced.  I continue to enjoy your blog and the insights on Twitter.  Keep up the great work!  The story follows.

 

57% Increase in Facebook likes – 1,600% Increase in Facebook views  –  3,750 YouTube views

 

In 2008 we came up with the idea to produce life size stand-ups of women striking various poses that suggest empowerment in the quest for breast health awareness and against breast cancer.  These silhouettes or “paper dolls” as we fondly called them, were pink from the waist up with pants colored in our logo green.  For three years these stand-ups were positioned around town in public areas and in front of generous businesses. They quickly became one of our most recognizable images and were seen as a seasonal landmark of sorts.

Their popularity was such that our community arts council approached us this year with the request of placing them beneath a set of arches that had been built in the median of the major thoroughfare as the symbolic entrance to our city.  We agreed and had seven special silhouettes built for this purpose. These eight-foot tall dolls were colored in the same manner as the originals but, because they were part of an art project and were on government property, were not logo’d in any way.

Put in place at the beginning of breast cancer awareness month, the dolls stood as a silent symbol of solidarity with the women of northwest Georgia for three weeks. During that time we received nothing but positive comments about the project and its mission.

On October 20th, only eleven days before their removal, we received word from city officials that they had gotten a complaint that the dolls stood in the public right-of-way and should be removed. Despite having been put in place with the city’s consent, we were told they must come down and were given only four hours to do so.

Suspecting that the complaint may have been competitive in nature (we practice in a very competitive market), our PR team gathered quickly and in less than fifteen minutes had a plan for how we would manage this from a communications standpoint.  A plan born from the groundwork we had already laid. 

We decided to use a grassroots approach that began with a message on our intranet, notifying our two thousand employees of the dolls removal. Additionally, we posted a message on our official hospital Facebook page and also on our breast center’s Facebook page.  We also produced a three-minute video package that showed the dolls removal and presented our response to the order, along with comments from a local breast health advocate which was placed on our YouTube page.

http://www.youtube.com/watch?v=RUwUr5jgbsU

There was no official press release, only the steps mentioned. Within an hour the message went viral in our area and local media picked up the story. We began receiving interview requests from various media, including Atlanta’s network affiliates.

A sign printing company we’ve partnered with before heard the story and offered to print yard signs supporting the cause, at no charge.

A local news radio station had Haley Walker, our PR Director, on their morning show for a twenty-minute interview, discussing the “Paper Dolls Controversy”, breast health awareness and the overwhelming response we received. We requested, and were allowed to videotape the interview and also posted that to our YouTube and Facebook pages.

 

Within the first twenty-four hours, our Facebook likes increased by 57% and our number of Facebook views made a 1,600% jump.  The original video was viewed over 3,700 times.  Not exactly Justin Bieber type numbers, but still very significant for a 400-bed hospital in a small Georgia town.  Those numbers compare favorably with what we’ve seen generated by other hospitals in our region and they don’t even include the number of times the radio interview was viewed.

In addition to the increases in social media traffic, the sign company handed out three thousand yard signs and another five hundred “Save the Dolls” t-shirts were given away, all stemming from a post on our intranet, a post on Facebook/Twitter and a video on YouTube.  What a great proof of concept for our social media strategy!

The hoopla had died down somewhat now but we still receive comments from people telling us how this story turned and how lucky we were for it to have happened.  We just smile and say thanks for the support.  Silently, though, we remember that Ben Franklin said, “diligence is the mother of good luck”.  We’ve been diligent in building our social media presence and this was just the fruit of that labor.

Thanks for taking the time to read this.  We read your column regularly and always gain something from it.

 

 

 

TAGGED:Save the Dolls
Share This Article
Facebook Copy Link Print
Share

Stay Connected

1.5kFollowersLike
4.5kFollowersFollow
2.8kFollowersPin
136kSubscribersSubscribe

Latest News

recovering from injury
Rebuilding After Injury: Path to Physical and Emotional Recovery
News
June 22, 2025
scientist using microscope
When Healthcare Ends, the Legal Process Begins: What Families Should Know About Probate and Medical Estates
Global Healthcare
June 18, 2025
How Therapy Can Improve Your Mental Health and Daily Life
How Therapy Can Improve Your Mental Health and Daily Life
Mental Health
June 18, 2025
healthcare facilities
Preventing Contamination In Healthcare Facilities Starts With Hygiene
Global Healthcare Infographics
June 15, 2025

You Might also Like

Wearables and Seizures? Interview with John Hixson of UCSF

April 7, 2014
Social Media

Facebook Graph Search: Game Changer or Minefield for Healthcare Marketing

January 30, 2013

Kicking That Smoking Habit, Social Style

May 24, 2012
Clinical Trial Recruitment
BusinesseHealthMedical DevicesSocial Media

Avoid These Top Three Mistakes in Clinical Trial Marketing

May 19, 2014
Subscribe
Subscribe to our newsletter to get our newest articles instantly!
Follow US
© 2008-2025 HealthWorks Collective. All Rights Reserved.
  • About
  • Contact
  • Privacy
Welcome Back!

Sign in to your account

Username or Email Address
Password

Lost your password?