By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
Health Works CollectiveHealth Works CollectiveHealth Works Collective
  • Health
    • Mental Health
    Health
    Healthcare organizations are operating on slimmer profit margins than ever. One report in August showed that they are even lower than the beginning of the…
    Show More
    Top News
    improving patient experience
    6 Ways to Improve Patient Satisfaction Within Hospitals
    December 1, 2021
    degree for healthcare job
    What Are The Health Benefits Of Having A Degree?
    March 9, 2022
    custom software development is changing healthcare
    Digital Customer Journey Mapping and its Importance for Healthcare
    July 21, 2022
    Latest News
    Grounded Healing: A Natural Ally for Sustainable Healthcare Systems
    May 16, 2025
    Learn how to Renew your Medical Card in West Virginia
    May 16, 2025
    Choosing the Right Supplement Manufacturer for Your Brand
    May 1, 2025
    Engineering Temporary Hospitals for Extreme Weather
    April 24, 2025
  • Policy and Law
    • Global Healthcare
    • Medical Ethics
    Policy and Law
    Get the latest updates about Insurance policies and Laws in the Healthcare industry for different geographical locations.
    Show More
    Top News
    Can Thinking Younger Make You Live Longer?
    April 20, 2011
    Image
    Obesity’s Outlook Unchanged
    June 13, 2011
    When It’s An Emergency Elderly Not Treated As Well in Hospitals
    July 16, 2011
    Latest News
    Building Smarter Care Teams: Aligning Roles, Structure, and Clinical Expertise
    May 18, 2025
    The Critical Role of Healthcare in Personal Injury Recovery: A Comprehensive Guide for Victims
    May 14, 2025
    The Backbone of Successful Trials: Clinical Data Management
    April 28, 2025
    Advancing Your Healthcare Career through Education and Specialization
    April 16, 2025
  • Medical Innovations
  • News
  • Wellness
  • Tech
Search
© 2023 HealthWorks Collective. All Rights Reserved.
Reading: Improving Patient Experience with Communication Information Technologies
Share
Notification Show More
Font ResizerAa
Health Works CollectiveHealth Works Collective
Font ResizerAa
Search
Follow US
  • About
  • Contact
  • Privacy
© 2023 HealthWorks Collective. All Rights Reserved.
Health Works Collective > eHealth > Improving Patient Experience with Communication Information Technologies
eHealthTechnology

Improving Patient Experience with Communication Information Technologies

Bill Crounse
Last updated: July 20, 2013 7:17 am
Bill Crounse
Share
4 Min Read
SHARE

Around the world, hospitals are changing the way they do business. While in the past most hospitals organized services around the convenience of medical staff, today’s progressive organizations are turning that model upside down. The patient is rightfully assuming a position at the center of everything the healthcare organization does. And increasingly the payers of care.

Around the world, hospitals are changing the way they do business. While in the past most hospitals organized services around the convenience of medical staff, today’s progressive organizations are turning that model upside down. The patient is rightfully assuming a position at the center of everything the healthcare organization does. And increasingly the payers of care. be they government entities, employers, private insurance or the individuals themselves are demanding a better experience during hospital stays and requiring healthcare organizations to report on how they are achieving this.

health ITIn today’s on-line edition of Hospitals and Health Networks Daily, Dr. Michael McKenna, CMO of Advocate Lutheran General Hospital in Park Ridge, Illinois,discusses the importance of improving clinician-to-clinician communications in our hospitals. He rightfully points out that the majority of patient safety events in hospitals, including his own, are caused by communication issues.  Communication breakdown, according to the 2012 Joint Commission Sentinel Event Data, is one of the causes of delays in treatment that result in sentinel events. In his H&HN Daily article, Dr. McKenna reviews some of the ways his organization is using unified communications technologies, including secure texting and messaging, to improve clinical workflow and communications.

patient accessAnother example of a progressive healthcare organization and its focus on putting patients first is New York Presbyterian. NYP has been leading the pack for some time. They were among early adopters of health recordsportal technologies to improve community and patient access to services and information. Their myNYP.org portal not only allows patients to do things like find a doctor, register for services and receive patient education materials, it can also connect patients to their personal health information, lab data and other information. The service gives patients control over their health information and the ability to securely share it with whomever needs to see it.

More Read

1
6 Benefits of Becoming Accredited
How To Attract Patients in a Consumer-Driven Healthcare Market
Key Benefits Of Medical Alert Systems For Seniors
Interview with Healthcare Digital Futurist Fard Johnmar [PODCAST]
5 Search Engine Marketing Tips for Medical Practices

NYP also wants to upgrade the patient experience not only before and after a patient’s stay, but during it. Just as Advocate Lutheran is focusing on improving clinical communication and collaboration, NYP is also focusing on tools to improve patient communication with staff as well as other enhancements to the patient experience. Work is getting underway on a project that will test an application using tablet computers and Windows 8 to provide patients with a wide array of ways to access information, participate in surveys, communicate with nursing staff and other clinicians, receive patient education and entertainment services, and even communicate with friends and family members.

Putting patients first is the way forward in healthcare. I’m pleased to see so many of our best customers and partners leading the way by example: using today’s most compelling information communication technologies to better serve their communities and the patients under their care.

TAGGED:Health ITMicrosoft
Share This Article
Facebook Copy Link Print
Share

Stay Connected

1.5kFollowersLike
4.5kFollowersFollow
2.8kFollowersPin
136kSubscribersSubscribe

Latest News

Clinical Expertise
Building Smarter Care Teams: Aligning Roles, Structure, and Clinical Expertise
Health care
May 18, 2025
Grounded Healing: A Natural Ally for Sustainable Healthcare Systems
Grounded Healing: A Natural Ally for Sustainable Healthcare Systems
Health
May 15, 2025
Learn how to Renew your Medical Card in West Virginia
Learn how to Renew your Medical Card in West Virginia
Health
May 15, 2025
Dr. Klaus Rentrop Shares Acute Myocardial Infarction heart treatment
Dr. Klaus Rentrop Shares Acute Myocardial Infarction
Cardiology
May 13, 2025

You Might also Like

Consumer Directed Health to Social Media…’Consumerism’ Has Become the Undeniable Force in Healthcare

January 20, 2012

Taking 23 Drugs From 4 Different Doctors – Lousy But Expensive Care

September 19, 2011

New Hybrid Imaging Technology (VIDEO)

April 11, 2013

Facebook Portal “RegisterPatient” Allows for Secure Patient-Physician Communications

June 8, 2012
Subscribe
Subscribe to our newsletter to get our newest articles instantly!
Follow US
© 2008-2025 HealthWorks Collective. All Rights Reserved.
  • About
  • Contact
  • Privacy
Welcome Back!

Sign in to your account

Username or Email Address
Password

Lost your password?