By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
Health Works CollectiveHealth Works CollectiveHealth Works Collective
  • Health
    • Mental Health
  • Policy and Law
    • Global Healthcare
    • Medical Ethics
  • Medical Innovations
  • News
  • Wellness
  • Tech
Search
© 2023 HealthWorks Collective. All Rights Reserved.
Reading: Improving Patient Experience with Communication Information Technologies
Share
Notification Show More
Font ResizerAa
Health Works CollectiveHealth Works Collective
Font ResizerAa
Search
Follow US
  • About
  • Contact
  • Privacy
© 2023 HealthWorks Collective. All Rights Reserved.
Health Works Collective > eHealth > Improving Patient Experience with Communication Information Technologies
eHealthTechnology

Improving Patient Experience with Communication Information Technologies

Bill Crounse
Bill Crounse
Share
4 Min Read
SHARE

Around the world, hospitals are changing the way they do business. While in the past most hospitals organized services around the convenience of medical staff, today’s progressive organizations are turning that model upside down. The patient is rightfully assuming a position at the center of everything the healthcare organization does. And increasingly the payers of care.

Around the world, hospitals are changing the way they do business. While in the past most hospitals organized services around the convenience of medical staff, today’s progressive organizations are turning that model upside down. The patient is rightfully assuming a position at the center of everything the healthcare organization does. And increasingly the payers of care. be they government entities, employers, private insurance or the individuals themselves are demanding a better experience during hospital stays and requiring healthcare organizations to report on how they are achieving this.

health ITIn today’s on-line edition of Hospitals and Health Networks Daily, Dr. Michael McKenna, CMO of Advocate Lutheran General Hospital in Park Ridge, Illinois,discusses the importance of improving clinician-to-clinician communications in our hospitals. He rightfully points out that the majority of patient safety events in hospitals, including his own, are caused by communication issues.  Communication breakdown, according to the 2012 Joint Commission Sentinel Event Data, is one of the causes of delays in treatment that result in sentinel events. In his H&HN Daily article, Dr. McKenna reviews some of the ways his organization is using unified communications technologies, including secure texting and messaging, to improve clinical workflow and communications.

patient accessAnother example of a progressive healthcare organization and its focus on putting patients first is New York Presbyterian. NYP has been leading the pack for some time. They were among early adopters of health recordsportal technologies to improve community and patient access to services and information. Their myNYP.org portal not only allows patients to do things like find a doctor, register for services and receive patient education materials, it can also connect patients to their personal health information, lab data and other information. The service gives patients control over their health information and the ability to securely share it with whomever needs to see it.

More Read

proxy data access best practices
Best Practices for Proxy Data Access
Hospitals Suffer From Denied Claims – Can Proper Patient Identification Help?
Is Working in Telemedicine a Good Option for You?
Interview: Seamless Medical’s David Perez Is Giving the Physician Waiting Room a 2.0 Update
How Healthcare Contact Centers Can Improve Patient Experiences

NYP also wants to upgrade the patient experience not only before and after a patient’s stay, but during it. Just as Advocate Lutheran is focusing on improving clinical communication and collaboration, NYP is also focusing on tools to improve patient communication with staff as well as other enhancements to the patient experience. Work is getting underway on a project that will test an application using tablet computers and Windows 8 to provide patients with a wide array of ways to access information, participate in surveys, communicate with nursing staff and other clinicians, receive patient education and entertainment services, and even communicate with friends and family members.

Putting patients first is the way forward in healthcare. I’m pleased to see so many of our best customers and partners leading the way by example: using today’s most compelling information communication technologies to better serve their communities and the patients under their care.

TAGGED:Health ITMicrosoft
Share This Article
Facebook Copy Link Print
Share

Stay Connected

1.5kFollowersLike
4.5kFollowersFollow
2.8kFollowersPin
136kSubscribersSubscribe

Latest News

Epidemiological Health Benefits
Personal and Epidemiological Health Benefits of Blood Pressure Management
Health
October 13, 2025
Traumatic Brain Injuries
Understanding Traumatic Brain Injuries: What Families Need to Know
Policy & Law
October 10, 2025
Remote Monitoring touchpoints
Remote Monitoring Touchpoints Patients Will Actually Follow
Technology
October 9, 2025
dental care
Importance of Good Dental Care for Health and Confidence
Dental health Specialties
October 2, 2025

You Might also Like

healthcare technology
BusinesseHealthFinanceHealth ReformMobile HealthPolicy & LawTechnology

Technology May Make Capitation in Healthcare Work

July 31, 2013

Compliance Does Not Equal Security: 3 Emerging Security Themes in Healthcare

June 8, 2016

Devices Relieve Symptoms, Ignore Disease

March 22, 2011
Occupy
Technology

Spine Surgery Demand Up as Prices Decline

October 7, 2011
Subscribe
Subscribe to our newsletter to get our newest articles instantly!
Follow US
© 2008-2025 HealthWorks Collective. All Rights Reserved.
  • About
  • Contact
  • Privacy
Welcome Back!

Sign in to your account

Username or Email Address
Password

Lost your password?