In a study published last month in the American Journal of Medical Quality, researchers compared the activity on the Facebook pages of 40 hospitals in the greater New York City metropolitan region with more traditional methods of measuring hospital quality, including mortality rates and patient experience surveys that hospitals conduct for Medicare.
After controlling for confounding influences, such as the size of a hospital and the length of time it had a Facebook page, the researchers found that hospitals with lots of “Likes” tended to have lower mortality rates and substantially better patient reviews.
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Source: Kaiser Health News.
