Consumers to Battle the Healthcare Gods
There’s a joke that’s often shared by medical students: “What’s the difference between God
Are Hospitals Prepared for the HCAHPS?
By Scott Wetzel How many of you have bought a car, ate at a
No, This isn’t a Hotel
It’s a hospital in Bayshore, New Jersey: Whether you need help taking care of
The Importance of Marketing and Customer Service
In the age of Patient Empowerment and the trend towards patient consumerism, it’s important
The Disconnect Between Hospital Marketing and What
If you have an acute health problem like a heart attack or stroke, the
Health Insurance Industry Has Worst Customer Service
Health Insurance Industry ranked last of 18 industries surveyed in the recent
Hospital Customer Service Programs Taking Off …
Hospital Customer Service … a disappearing Oxymoron. Hospital Customer Service is getting more