By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
Health Works CollectiveHealth Works CollectiveHealth Works Collective
  • Health
    • Mental Health
    Health
    Healthcare organizations are operating on slimmer profit margins than ever. One report in August showed that they are even lower than the beginning of the…
    Show More
    Top News
    falsified drugs
    What Are the Health Risks of Falsified Drugs?
    July 15, 2024
    chronic disease
    The Role of Compliance Packaging in Chronic Disease Management
    November 4, 2024
    How to Deal with Ethical Dilemmas in Social Work
    How to Deal with Ethical Dilemmas in Healthcare Social Work
    March 6, 2025
    Latest News
    Beyond Nutrition: Everyday Foods That Support Whole-Body Health
    June 15, 2025
    The Wide-Ranging Benefits of Magnesium Supplements
    June 11, 2025
    The Best Home Remedies for Migraines
    June 5, 2025
    The Hidden Impact Of Stress On Your Body’s Alignment And Balance
    May 22, 2025
  • Policy and Law
    • Global Healthcare
    • Medical Ethics
    Policy and Law
    Get the latest updates about Insurance policies and Laws in the Healthcare industry for different geographical locations.
    Show More
    Top News
    (Some) Docs Launch War on Overutilization
    February 19, 2012
    Ribs on BBQ
    Meat and Mortality: Does Eating Meat Decrease Your Lifespan?
    March 10, 2013
    Match Day Looms, Can Primary Care Once Again Show Gains?
    March 15, 2012
    Latest News
    Let Your Lawyer Handle the Work Before You Pay Medical Costs
    July 6, 2025
    Top HIPAA-Compliant Messaging Apps for Healthcare Teams
    June 25, 2025
    When Healthcare Ends, the Legal Process Begins: What Families Should Know About Probate and Medical Estates
    June 20, 2025
    Preventing Contamination In Healthcare Facilities Starts With Hygiene
    June 15, 2025
  • Medical Innovations
  • News
  • Wellness
  • Tech
Search
© 2023 HealthWorks Collective. All Rights Reserved.
Reading: Hospital Customer Service Programs Taking Off …
Share
Notification Show More
Font ResizerAa
Health Works CollectiveHealth Works Collective
Font ResizerAa
Search
Follow US
  • About
  • Contact
  • Privacy
© 2023 HealthWorks Collective. All Rights Reserved.
Health Works Collective > Business > Hospital Administration > Hospital Customer Service Programs Taking Off …
BusinessHospital Administration

Hospital Customer Service Programs Taking Off …

dikedrummond
dikedrummond
Share
3 Min Read
hospital customer service getting attention
SHARE

 

Contents
Hospital Customer Service … a disappearing Oxymoron.Hospital Customer Service … a disappearing Oxymoron.Fast Forward to 2012Enter the VIP Patient Loyalty ProgramPlease leave a comment below.

hospital customer service getting attentionHospital Customer Service … a disappearing Oxymoron.

Hospital Customer Service is getting more and more attention these days and that is a very good thing for patients.

 

hospital customer service getting attentionHospital Customer Service … a disappearing Oxymoron.

Hospital Customer Service is getting more and more attention these days and that is a very good thing for patients.

More Read

healthcare video marketing
The Most Effective Instagram Features and Apps for Your Successful Healthcare Video Marketing
Patient-Centric Care Models: Aligning Staffing with Patient Needs
Would You Trade Places with Your Physician?
Sourcing Strategies: Choosing Suppliers For Your Dental Practice
Top 80 Wackiest ICD-10 Codes

It was not very long ago that the worst customer service experiences in the world were any time you came into contact with the healthcare system.

Serving your patients a quality experience did not compute within the business plan of the average medical group and or hospital system.

Provider networks eliminated competition for patients on the basis of the quality of their experience. Better service did not mean more pay for the provider … so there was no financial reason to offer quality. Patients were locked into visiting only preferred providers anyway … most really had no option but to put up with shlock.

You got MUCH better service at McDonalds … even on the best day at the doctor or ER.

Fast Forward to 2012

and enter a whole new emerging world of Hospital Customer Service.

A new and more competitive healthcare environment, the ongoing wave of practice consolidation and the onset of payments based in part on quality as assessed BY THE PATIENT are forcing a wave of innovation in getting and keeping loyal patients for many hospital systems. We are witnessing the end of an Oxymoron and the emergence of the concept of “hospital customer service”.

Enter the VIP Patient Loyalty Program

For instance, Botsford Hospital in Farmington Hills, Mich., in 2010 began a hospital customer service program issuing free VIP cards, which entitle holders to free parking, a 10 percent discount on nonprescription drugs at the outpatient pharmacy and the gift shop, restaurant discounts, service establishments such as an oil-change garage and financial perks for health seminars. Even more, VIP members get a free one-year membership to a program for people 50 and older for organized outings, including a trip to a Canadian casino,

Here’s an article from the Washington Post all about this new trend in courting patients with Hospital Customer Service programs. This trend will continue and intensify in the months and years to come as the underlying forces driving the pursuit of loyal patients intensify.

  • What are your thoughts on this trend in Hospital Customer Service?
  • Good thing, bad thing?
  • And what role do you see the doctors playing in these programs? Does it increase the doctors satisfaction or effectiveness when a patient is a VIP?

Please leave a comment below.

TAGGED:customer service
Share This Article
Facebook Copy Link Print
Share

Stay Connected

1.5kFollowersLike
4.5kFollowersFollow
2.8kFollowersPin
136kSubscribersSubscribe

Latest News

car accident lawsuit
Let Your Lawyer Handle the Work Before You Pay Medical Costs
Policy & Law
July 6, 2025
women dental care
What Is a Smile Makeover and How Much Does It Cost?
Dental health
June 30, 2025
HIPAA-Compliant Messaging Apps
Top HIPAA-Compliant Messaging Apps for Healthcare Teams
Global Healthcare Policy & Law Technology
June 25, 2025
recovering from injury
Rebuilding After Injury: Path to Physical and Emotional Recovery
News
June 22, 2025

You Might also Like

paper communication
Business

Primary Care to Specialist Referral Communication – 12 Reasons to go Electronic.

February 25, 2013

Tissue Engineering and Cell Therapy Market Outlook

May 23, 2014
health start-ups
BusinessTechnology

Health Start-Ups! – Four Tips for Health IT Start-Ups

June 13, 2013
Business

How To Cater For Different Learning Styles When Training Employees

November 13, 2020
Subscribe
Subscribe to our newsletter to get our newest articles instantly!
Follow US
© 2008-2025 HealthWorks Collective. All Rights Reserved.
  • About
  • Contact
  • Privacy
Welcome Back!

Sign in to your account

Username or Email Address
Password

Lost your password?