By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
Health Works CollectiveHealth Works CollectiveHealth Works Collective
  • Health
    • Mental Health
    Health
    Healthcare organizations are operating on slimmer profit margins than ever. One report in August showed that they are even lower than the beginning of the…
    Show More
    Top News
    What Are the Benefits of CBD?
    November 27, 2021
    How to Measure Adult Diapers- The Ultimate Guide to Picking the Right Size
    March 8, 2022
    medicine cabinet
    The Effect Of Finished Dosage Form Manufacturing In New Drugs
    July 5, 2022
    Latest News
    Beyond Nutrition: Everyday Foods That Support Whole-Body Health
    June 15, 2025
    The Wide-Ranging Benefits of Magnesium Supplements
    June 11, 2025
    The Best Home Remedies for Migraines
    June 5, 2025
    The Hidden Impact Of Stress On Your Body’s Alignment And Balance
    May 22, 2025
  • Policy and Law
    • Global Healthcare
    • Medical Ethics
    Policy and Law
    Get the latest updates about Insurance policies and Laws in the Healthcare industry for different geographical locations.
    Show More
    Top News
    Medical Negligence
    The Impact of Medical Negligence: How Claims Can Help You Move Forward
    January 6, 2025
    Advancing Your Healthcare Career through Education and Specialization
    April 16, 2025
    PPACA: “It’s in there!”
    September 9, 2017
    Latest News
    Let Your Lawyer Handle the Work Before You Pay Medical Costs
    July 6, 2025
    Top HIPAA-Compliant Messaging Apps for Healthcare Teams
    June 25, 2025
    When Healthcare Ends, the Legal Process Begins: What Families Should Know About Probate and Medical Estates
    June 20, 2025
    Preventing Contamination In Healthcare Facilities Starts With Hygiene
    June 15, 2025
  • Medical Innovations
  • News
  • Wellness
  • Tech
Search
© 2023 HealthWorks Collective. All Rights Reserved.
Reading: What if Disney Ran Your Hospital?
Share
Notification Show More
Font ResizerAa
Health Works CollectiveHealth Works Collective
Font ResizerAa
Search
Follow US
  • About
  • Contact
  • Privacy
© 2023 HealthWorks Collective. All Rights Reserved.
Health Works Collective > Business > What if Disney Ran Your Hospital?
Business

What if Disney Ran Your Hospital?

thielst
thielst
Share
3 Min Read
SHARE

Fred Lee blended his experiences with Disney and hospitals and wrote a very thought provoking book.  In it, he questions some longstanding beliefs and misguided approaches.  Anyone with an interest in the patient experience really should read the entire book.

In this post, I’d like to focus in on some of the ideas that really struck me.  Some have been my long term beliefs and at times I did feel a bit lonely.  Others prompted me to shift my thinking.

Fred Lee blended his experiences with Disney and hospitals and wrote a very thought provoking book.  In it, he questions some longstanding beliefs and misguided approaches.  Anyone with an interest in the patient experience really should read the entire book.

In this post, I’d like to focus in on some of the ideas that really struck me.  Some have been my long term beliefs and at times I did feel a bit lonely.  Others prompted me to shift my thinking.

More Read

Image
First Steps to Helping Unblock Social Media at Your Hospital
Enhance Brand Awareness Through Meme Marketing
Collaborative Care With Private Social Networks for Patients and Doctors
Patient Engagement: From Idea to Proof
Hospital Readmissions Are Costing Us $26 Billion Annually
  • Marketing is trying to have what people want.  Selling is getting people to want what you have! This must explain why I’ve never been good at selling, but have been successful in getting customers to choose my hospital.
  • On surveys (Press Ganey, Gallup, etc) the questions with the highest correlation between likelihood to recommend and overall satisfaction with their hospital are mostly related to how one is treated as a person and not clinical competencies.  When I check into the hospital, the baseline is that I expect them to be competent!
  • The skill sets for managing perceptions and improving outcomes are different.  The first step to being successful at both is to recognize this.
  • “You never pass another individual in the hallways without greeting that person with a smile.”  I learned this from my second administrator who only raised his head to smile and acknowledge the doctors.  He was wrong and I knew I needed to be different!
  • Effective leaders set following priorities and I like these:  1. Safety 2. Courtesy 3. Show 4. Efficiency
  • “Accountabilities drive structure and structure drives culture.”
  • Measure customer loyalty, not just satisfaction. Even if I was “satisfied” with an experience, I may still decide to try a competitor next time.
  • The concept of theater!  I’m truly shy by nature, but early on I knew I needed to go beyond my comfort zone to truly fulfill my role.  I often thought about how my professional persona was much different from my personal persona.  I now understand the theater mixed with some real empathy is what helps us to effect perceptions.
  • Being dissatisfied is a natural part of realizing improvements.
TAGGED:healthcare marketing
Share This Article
Facebook Copy Link Print
Share

Stay Connected

1.5kFollowersLike
4.5kFollowersFollow
2.8kFollowersPin
136kSubscribersSubscribe

Latest News

car accident lawsuit
Let Your Lawyer Handle the Work Before You Pay Medical Costs
Policy & Law
July 6, 2025
women dental care
What Is a Smile Makeover and How Much Does It Cost?
Dental health
June 30, 2025
HIPAA-Compliant Messaging Apps
Top HIPAA-Compliant Messaging Apps for Healthcare Teams
Global Healthcare Policy & Law Technology
June 25, 2025
recovering from injury
Rebuilding After Injury: Path to Physical and Emotional Recovery
News
June 22, 2025

You Might also Like

Watch Four Health Startups Build Their Businesses on WSJ’s Reality TV-Style “Startup of the Year”

July 25, 2013

Mobile Phones in Hospitals – Many Contain Bacteria

June 2, 2011
Readmissions Revolving Door
BusinessHospital Administration

7 Ways to Reduce ER Admissions and Readmissions

August 18, 2014

3 Ways to Tackle Healthcare Consumerism

June 23, 2016
Subscribe
Subscribe to our newsletter to get our newest articles instantly!
Follow US
© 2008-2025 HealthWorks Collective. All Rights Reserved.
  • About
  • Contact
  • Privacy
Welcome Back!

Sign in to your account

Username or Email Address
Password

Lost your password?