By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
Health Works CollectiveHealth Works CollectiveHealth Works Collective
  • Health
    • Mental Health
    Health
    Healthcare organizations are operating on slimmer profit margins than ever. One report in August showed that they are even lower than the beginning of the…
    Show More
    Top News
    learn to recognize and treat yeast infections
    Most Commonly Asked Questions About Yeast Infections
    November 17, 2021
    Advanced lung cancer diagnosis systems used by doctors
    Advanced Lung Cancer Diagnosis Systems Used by Doctors
    March 6, 2022
    The Top Benefits of a Wearable Blood Pressure Monitor Watch
    The Top Benefits of a Wearable Blood Pressure Monitor Watch
    June 13, 2022
    Latest News
    7 Most Common Healthcare Accreditation Programs: Which Should You Use?
    August 20, 2025
    Hospital Pest Control and the Fight Against Superbugs
    August 20, 2025
    Hygiene Beyond The Clinic: Attention To Overlooked Non-Clinical Spaces
    August 13, 2025
    5 Steps to a Promising Career as a Healthcare Administrator
    August 3, 2025
  • Policy and Law
    • Global Healthcare
    • Medical Ethics
    Policy and Law
    Get the latest updates about Insurance policies and Laws in the Healthcare industry for different geographical locations.
    Show More
    Top News
    Would You Trade Places with Your Physician?
    January 28, 2014
    Ebola and the Bigger Patient Safety Issue
    October 13, 2014
    5 Reasons Latinos Could Be The Most Powerful Transformation Of The U.S. Health System
    August 5, 2015
    Latest News
    How Social Security Disability Shapes Access to Care and Everyday Health
    August 22, 2025
    How a DUI Lawyer Can Help When Your Future Health Feels Uncertain
    August 22, 2025
    How One Fall Can Lead to a Long Road of Medical Complications
    August 22, 2025
    How IT and Marketing Teams Can Collaborate to Protect Patient Trust
    July 17, 2025
  • Medical Innovations
  • News
  • Wellness
  • Tech
Search
© 2023 HealthWorks Collective. All Rights Reserved.
Reading: Who’s Confused? Angry Patients or Physicians?
Share
Notification Show More
Font ResizerAa
Health Works CollectiveHealth Works Collective
Font ResizerAa
Search
Follow US
  • About
  • Contact
  • Privacy
© 2023 HealthWorks Collective. All Rights Reserved.
Health Works Collective > Specialties > Radiology > Who’s Confused? Angry Patients or Physicians?
Radiology

Who’s Confused? Angry Patients or Physicians?

DavidEWilliams
DavidEWilliams
Share
2 Min Read
SHARE

Radiology practices don’t like having angry patients, according to AuntMinnie:

Patient dissatisfaction is a recurring problem for radiology administrators and imaging providers, and one that can cause disruption, thus wasting a practice’s precious time.

Indeed!

Radiology practices don’t like having angry patients, according to AuntMinnie:

More Read

Digital Decision Maker
Internet Marketing and Healthcare’s Digital Decision Makers
Mammography Scheduling Portal Helps Improve Screening Attendance in Denmark
Up Close and Very Personal with Your Brain
Collaborative Care With Private Social Networks for Patients and Doctors
Will Shear Wave Elastography Make an Impact in Liver Disease?

Patient dissatisfaction is a recurring problem for radiology administrators and imaging providers, and one that can cause disruption, thus wasting a practice’s precious time.

Indeed!

But luckily a speaker at a recent conference is prepared with a diagnosis and solution. According to FrogDog’s Leslie Farnsworth, the reasons patients get angry are (in order of prevalence):

  • Confusion (50% of respondents)
  • Wait time (21%)
  • Billing mistakes
  • How they are treated by staff
  • Cost of a procedure

I found it funny that these conclusions on patient anger were drawn from a survey of physician practices rather than from patients. Must have been easier and cheaper than going to the source. A more interesting approach would have been to compare the perceptions of patients with those of practices. Nevertheless, the solutions Farnsworth offers to address patient confusion and improve communications are sensible, if a bit paternalistic:

  1. Explain to the patient in simple turns what to expect
  2. Disarm the patient –tell them directly they’re going to have to wait a long time or have a lousy experience
  3. “Co-build the solution” by asking patients to express their desires
  4. “Postsell” the solution by confirming the plan with the patient

Speaking of confusing, the address was delivered at the AHRA conference. I looked up AHRA to find out what it stood for and found the Association for Medical Imaging Management. Hmm. I looked back on their history and found that their original name was the American Hospital Radiology Administrators, Inc., which at some point became American Healthcare Radiology Administrators. Funny that they changed the name but not the acronym.


TAGGED:patientsradiology
Share This Article
Facebook Copy Link Print
Share

Stay Connected

1.5kFollowersLike
4.5kFollowersFollow
2.8kFollowersPin
136kSubscribersSubscribe

Latest News

engineer fitting prosthetic arm
How Social Security Disability Shapes Access to Care and Everyday Health
Health care
August 20, 2025
a woman explaining the document
How a DUI Lawyer Can Help When Your Future Health Feels Uncertain
Public Health
August 20, 2025
physiotherapist at work
How One Fall Can Lead to a Long Road of Medical Complications
Health care
August 20, 2025
Common Healthcare Accreditation Programs
7 Most Common Healthcare Accreditation Programs: Which Should You Use?
Health News
August 20, 2025

You Might also Like

2014 Medicare Payment Cuts for Radiology Services

July 29, 2014

RSNA 12 Keynote Inspires – Challenge Radiology’s Status Quo

November 27, 2012
radiologists inattentional blindness
DiagnosticsMedical EducationRadiologySpecialties

Inattentional Blindness and the Invisible Gorilla Study: Are Radiologists at Risk?

March 28, 2013
New_Proposed_CMS_Rule_on_Radiology_Reimbursement_Rates_for_2015
BusinessFinanceHealth ReformHospital AdministrationPolicy & LawRadiology

New Proposed CMS Rule on Radiology Reimbursement Rates for 2015

December 22, 2014
Subscribe
Subscribe to our newsletter to get our newest articles instantly!
Follow US
© 2008-2025 HealthWorks Collective. All Rights Reserved.
  • About
  • Contact
  • Privacy
Welcome Back!

Sign in to your account

Username or Email Address
Password

Lost your password?