By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
Health Works CollectiveHealth Works CollectiveHealth Works Collective
  • Health
    • Mental Health
    Health
    Healthcare organizations are operating on slimmer profit margins than ever. One report in August showed that they are even lower than the beginning of the…
    Show More
    Top News
    headphones can create health problems
    The Harmful Health Effects of Using Headphones
    September 24, 2021
    Headache causes
    4 Causes Of Headache You Probably Didn’t Know About
    December 28, 2021
    follow these steps to recover from your injury
    What Steps Should You Take to Recover More Quickly from an Injury?
    April 12, 2022
    Latest News
    5 Steps to a Promising Career as a Healthcare Administrator
    August 3, 2025
    Why Custom Telemedicine Apps Outperform Off‑the‑Shelf Solutions
    July 20, 2025
    How Probate Planning Shapes the Future of Your Estate and Family Care
    July 17, 2025
    Beyond Nutrition: Everyday Foods That Support Whole-Body Health
    June 15, 2025
  • Policy and Law
    • Global Healthcare
    • Medical Ethics
    Policy and Law
    Get the latest updates about Insurance policies and Laws in the Healthcare industry for different geographical locations.
    Show More
    Top News
    Contraception for Techno-Doctors
    July 13, 2011
    ACP Ethics Manual on Social Media, Catastrophes, and More
    January 13, 2012
    Hippocratic Oath, Then and Now
    August 23, 2012
    Latest News
    How IT and Marketing Teams Can Collaborate to Protect Patient Trust
    July 17, 2025
    How Health Choices and Legal Actions Intersect After an Injury
    July 17, 2025
    How communities and healthcare providers can address slip and fall injuries with legal awareness
    July 17, 2025
    Let Your Lawyer Handle the Work Before You Pay Medical Costs
    July 6, 2025
  • Medical Innovations
  • News
  • Wellness
  • Tech
Search
© 2023 HealthWorks Collective. All Rights Reserved.
Reading: 6 Tips for Medical Companies to Improve the Patient Experience
Share
Notification Show More
Font ResizerAa
Health Works CollectiveHealth Works Collective
Font ResizerAa
Search
Follow US
  • About
  • Contact
  • Privacy
© 2023 HealthWorks Collective. All Rights Reserved.
Health Works Collective > Business > 6 Tips for Medical Companies to Improve the Patient Experience
BusinesseHealth

6 Tips for Medical Companies to Improve the Patient Experience

Rehan Ijaz
Rehan Ijaz
Share
6 Min Read
SHARE

Few individuals actively look forward to a trip to a medical facility or hospital. Rather, people often feel nervous, concerned, or –– at best –– ambivalent about going to see a medical professional. As such, it’s never been more important for professionals in the healthcare industry to deliver positive experiences for their patients. Not only will this help improve a healthcare organization’s reputation right now, but it could also help your team attract new patients down the line. With that in mind, today we’ll share six different tips that business leaders can use to enhance their company’s day-to-day performance. Check them out here:

Introduce Remote Capabilities

More and more business transactions occur outside of traditional workspaces. This is true across industries, but especially so in the medical field. Indeed, given the continued concern over COVID-19, many hospitals and medical facilities have begun to introduce many remote features to address patient issues outside of regular workplaces. For instance, some doctors are using remote tech to conduct checkups over video conferencing. And other medical companies are using new tech like mobile pharmacy POS systems to process payments during house visits or curbside interactions. Of course, the more convenient, safe, and simple it is for a patient to make an appointment with a medical professional, the more likely they’ll return to your organization again in the future.

More Read

Doctors and Their Patients: Commitments to Caring
Junk in the Trunk: Amateur Buttock Enhancements can Kill
Healthcare Hackathon for Caregivers
Meaningful Use Stage 3: The Buzz About APIs
Hallmark Please Create Hospice Cards

Reward Loyalty

Speaking of retention, one of the best ways to earn the loyalty of your patients for years to come is to reward their trust with special promotions, offers, and discounts. Healthcare companies shouldn’t hesitate to thank their patients. Launching a rewards program can do wonders for your reputation and vastly enhance the way patients perceive your operation.

Update Digital Portals

In an ideal world, patients should be able to book appointments online without any hitches. Unfortunately, many healthcare companies lose money and frustrate potential patients because they use outdated digital portals. The good news is that a simple website redesign and/or the introduction of an effective chatbot can help patients get in touch with a medical professional when they need one most. Remember, patients won’t go out of their way to book an appointment with your facility if it’s not simple to do so online. Rather, they’ll seek medical care elsewhere.

Redesign Your Office Space

As mentioned above, many healthcare organizations have acted to provide remote services in the midst of the COVID-19 pandemic. Now is also a great time to reconsider the physical layout of your practice or facility. Obviously, it may make sense to update seating arrangements and other office features to promote patient and staff safety in response to COVID-19. In addition, though, healthcare businesses may benefit from investing in more permanent additions to their workspace. New furniture, WiFi capabilities, restructured layout, and more recreational items can all significantly improve the quality of your waiting rooms and lobbies. Anything you can do to make your location seem more welcoming and modern is always a good thing. Note also that simply refurbusing and regularly cleaning your waiting rooms and doctor’s offices can also inspire a positive patient response as well.

Follow Up

It’s no surprise that some patients aren’t always excited to go back to the hospital or medical facility for a second or third session. Alternatively, sometimes people just forget that they’ve made an appointment with a doctor. The good news here is that medical facilities can ensure they always stay on the same page as their patients by communicating with them in between visits. Many healthcare companies utilize automated features to send out email reminders a few days before patients have an appointment. Investments like that can translate into serious returns over time and prevent a myriad of miscommunications and misunderstandings from occurring. Facilities may also decide to reach out to patients that they haven’t heard from in a while just to touch base.

Streamline

Long wait times, confusing payment transactions, multiple forms –– all of these things can try the patience of even the most reasonable patient. Therefore, streamlining your operation will likely lead to an uptick in patient satisfaction. Using modern software to keep track of patient data can, in this instance, streamline what could otherwise be cumbersome interactions. Additionally, healthcare providers can also use that same data to ensure quality care and positive outcomes.

Conclusion

Naturally, no business in any field –– healthcare or otherwise  –– can always guarantee positive results. However, by bolstering your efforts to connect and engage with patients, your organization can build up a solid reputation, earn new business, and offer meaningful support to people who really need it. If your organization is considering changes around the office, then make sure to keep this list handy moving forward. It’ll help you stay focused on some key patient priorities!

Share This Article
Facebook Copy Link Print
Share

Stay Connected

1.5kFollowersLike
4.5kFollowersFollow
2.8kFollowersPin
136kSubscribersSubscribe

Latest News

technology in medical research
The Tools Helping Medical Researchers See the Full Picture
News Technology
August 3, 2025
5 Steps to a Promising Career as a Healthcare Administrator
5 Steps to a Promising Career as a Healthcare Administrator
Health
July 31, 2025
holistic dental
Holistic Dentist Services Are Natural and Safe
Dental health Specialties
July 28, 2025
botox certification
Help Improve People’s Skin Health Via Botox Certification
Skin Specialties
July 22, 2025

You Might also Like

healthcare technology
BusinesseHealthFinanceHealth ReformMobile HealthPolicy & LawTechnology

Technology May Make Capitation in Healthcare Work

July 31, 2013

White House’s Obamacare Support Tweet Attracts Haters

September 6, 2013

New Fund with Stanford Hospital Invests in Stanford Entrepreneurs

September 9, 2013

The Power of LinkedIn Showcase Pages

November 30, 2013
Subscribe
Subscribe to our newsletter to get our newest articles instantly!
Follow US
© 2008-2025 HealthWorks Collective. All Rights Reserved.
  • About
  • Contact
  • Privacy
Welcome Back!

Sign in to your account

Username or Email Address
Password

Lost your password?