The 5 Standards of Provider Engagement
Hospital Administration
509 views
Hospital Administration
509 views

The 5 Standards of Provider Engagement

John_Damouni - November 5, 2013

The Importance of Provider Engagement Provider engagement is one of the strongest factors driving healthcare organizations’ long term financial success. Abundant research proves that a disengaged workforce negatively…

Business
725 views

3 Trends Transforming the Patient Experience

John_Damouni - August 12, 2013

The healthcare industry has historically been slow in adopting changes that have previously been implemented by other industries to enhance the processes, service levels, and efficiency of…

Business
591 views

Person-Centered HealthCare: Three Benefits of Improving the Patient Experience

John_Damouni - March 22, 2013

Improving the patient experience has been among healthcare executives’ top priorities for the last several years. In an effort to infuse further urgency, the government recently instituted…

Business
2207 views

Patient Experience: Exceeding the Patient’s Expectations

John_Damouni - February 23, 2013

The challenges of providing patients with a “positive experience” in healthcare are undeniable. Most healthcare organizations work hard to meet the basic level of service standards demanded…

Hospital Administration
742 views

Improving Patient Experience With Personalized Service

John_Damouni - February 10, 2013

No doubt you have interacted with a warm and engaging healthcare provider that has impressed you with their advanced emotional intelligence skills, and was successful at establishing…

Business
881 views

Five Ways to Boost Patient Satisfaction Scores

John_Damouni - November 10, 2012

Improving patient satisfaction scores requires healthcare organizations to rethink and redesign service offerings to ensure outcomes align with patients’ needs. Improving patient satisfaction scores requires healthcare organizations…

Hospital Administration
410 views

Effective Incident Reporting Surrounding Patient Satisfaction

John_Damouni - November 2, 2012

Problem resolution methodology is without a doubt an integral part of a patient experience strategy. When a patient incident inevitably arises, organizations tend to miss out on…

Business
405 views

The Priorities of Improving Patient Satisfaction

John_Damouni - October 11, 2012

Listening to Your PatientsAs healthcare organizations ramp up their effort to improve patient satisfaction, the list of competing priorities can be overwhelming.  In order to effectively tackle…

Hospital Administration
561 views

Patient Satisfaction Strongly Tied to Corporate Culture

John_Damouni - October 7, 2012

A Focus on Patient Experience In recent years, healthcare organizations have turned the spotlight on patient satisfaction more than ever before - mostly due to new governmental regulations…