By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
Health Works CollectiveHealth Works CollectiveHealth Works Collective
  • Health
    • Mental Health
    Health
    Healthcare organizations are operating on slimmer profit margins than ever. One report in August showed that they are even lower than the beginning of the…
    Show More
    Top News
    healthcare cybersecurity
    4 Helpful Tips on How to Protect Your Medical Practice Against Cyber Attacks
    October 24, 2021
    Health Check Diagnosis Medical Condition Analysis Concept
    6 Health Woes With Online Remedies
    January 19, 2022
    Eight Things Men Should Know About the Male Menopause
    Eight Things Men Should Know About the Male Menopause
    April 24, 2022
    Latest News
    Beyond Nutrition: Everyday Foods That Support Whole-Body Health
    June 15, 2025
    The Wide-Ranging Benefits of Magnesium Supplements
    June 11, 2025
    The Best Home Remedies for Migraines
    June 5, 2025
    The Hidden Impact Of Stress On Your Body’s Alignment And Balance
    May 22, 2025
  • Policy and Law
    • Global Healthcare
    • Medical Ethics
    Policy and Law
    Get the latest updates about Insurance policies and Laws in the Healthcare industry for different geographical locations.
    Show More
    Top News
    healthy nursing school habits
    Healthy Habits for Nursing Student Nursing School Students
    May 24, 2024
    High Deductables
    High-Deductible Insurance and Rising Bad Debt
    July 24, 2015
    How People Are Taking Advantage of Health Deals in the Recent Recession
    February 5, 2021
    Latest News
    Top HIPAA-Compliant Messaging Apps for Healthcare Teams
    June 25, 2025
    When Healthcare Ends, the Legal Process Begins: What Families Should Know About Probate and Medical Estates
    June 20, 2025
    Preventing Contamination In Healthcare Facilities Starts With Hygiene
    June 15, 2025
    Strengthening Healthcare Systems Through Clinical and Administrative Career Development
    June 13, 2025
  • Medical Innovations
  • News
  • Wellness
  • Tech
Search
© 2023 HealthWorks Collective. All Rights Reserved.
Reading: The Priorities of Improving Patient Satisfaction
Share
Notification Show More
Font ResizerAa
Health Works CollectiveHealth Works Collective
Font ResizerAa
Search
Follow US
  • About
  • Contact
  • Privacy
© 2023 HealthWorks Collective. All Rights Reserved.
Health Works Collective > Business > Hospital Administration > The Priorities of Improving Patient Satisfaction
BusinessHospital Administration

The Priorities of Improving Patient Satisfaction

John_Damouni
Last updated: October 11, 2012 8:22 am
John_Damouni
Share
4 Min Read
SHARE

patient satisfaction, patient experience, Hospitals, Providers, Communication, Revenue Cycle ManagamentListening to Your Patients

As healthcare organizations ramp up their effort to improve patient satisfaction, the list of competing priorities can be overwhelming.  In order to effectively tackle any patient satisfaction deficiencies in your organization, leaders must put f

Contents
Listening to Your PatientsListening to Your PatientsTraining ProgramsService Recovery StrategiesFollow-up with Patients after Discharge Process Review and Performance Tracking 

patient satisfaction, patient experience, Hospitals, Providers, Communication, Revenue Cycle ManagamentListening to Your Patients

As healthcare organizations ramp up their effort to improve patient satisfaction, the list of competing priorities can be overwhelming.  In order to effectively tackle any patient satisfaction deficiencies in your organization, leaders must put forth an effort to listen to their patients. Today, various surveys can give executives the necessary insight into what patients think of their organization.  Once the lacking areas are identified, project teams should be assembled, empowered, and tasked with solving each problem area in accordance to the level of its severity.

While each healthcare system is different, it appears that there are common themes that directly impact patient satisfaction.  According to research conducted by the Beryl Institute and Catalyst Healthcare, the common themes include, but are not limited to:

      • Communication
      • Discharge Process
      • Wait Time
      • Responsiveness
      • Admissions Process
      • Pain Management

The same research also reveals that healthcare organizations are most successful at improving patient satisfaction if their efforts consist of the following activities: 

More Read

Crowdsourcing and Health Care Reformation
Direct Pay and Concierge Medical Practice
A “Bundle” of New Learning Resources for Health Care Providers
An Online Market for Medical Care
Healthcare Executives – Keep Calm and Be A King for A Day

Training Programs

Continuous training programs ensure that employees are consistently reminded of the organization’s mission and vision for service excellence. Training is an opportunity to sharpen service skills, share success stories, and adjust the organization’s service approach if necessary.

Service Recovery Strategies

The ability to successfully resolve a problem is perhaps one of the most important skills service professionals can possess.  In healthcare, service recovery skills are imperative given the severity and potential of complications throughout the industry.  

Follow-up with Patients after Discharge 

Follow-up is often a missed step in service recovery cycles; however, it is crucial to the patient experience. Follow-up calls are not only impressive from a service standpoint, but they are also an opportunity to gather feedback from patients and ensure a proper recovery process. The follow-up process should align with the organization’s internal legal policies and procedures, and develop into an integral part of the patient experience strategy. 

Process Review and Performance Tracking 

In order for hospitals to make a lasting improvement to patient satisfaction, operational processes and procedures must be reviewed and adjusted to align with the organization’s service mission.

Healthcare systems should continuously measure their patient satisfaction effort, with surveys like HCAHPS, and adjust strategies as necessary. Listening to the patient is an important step in measuring the organization’s performance.

Whatever challenges your organization may be facing, prioritization of initiatives to address those issues is a challenge in and of itself.  To successfully achieve higher patient satisfaction, outside of instituting the activities above, the organization’s leadership must commit to service excellence, allocate the necessary resources, empower influential leaders to own the patient satisfaction initiative, and drive the changes they would like to see in their organization.

 

 
 

 

 

Dotted Line

 

 

Dotted Line

 

 
 
TAGGED:patient satisfaction
Share This Article
Facebook Copy Link Print
Share

Stay Connected

1.5kFollowersLike
4.5kFollowersFollow
2.8kFollowersPin
136kSubscribersSubscribe

Latest News

women dental care
What Is a Smile Makeover and How Much Does It Cost?
Dental health
June 30, 2025
HIPAA-Compliant Messaging Apps
Top HIPAA-Compliant Messaging Apps for Healthcare Teams
Global Healthcare Policy & Law Technology
June 25, 2025
recovering from injury
Rebuilding After Injury: Path to Physical and Emotional Recovery
News
June 22, 2025
scientist using microscope
When Healthcare Ends, the Legal Process Begins: What Families Should Know About Probate and Medical Estates
Global Healthcare
June 18, 2025

You Might also Like

Hospital ER: Saturday Night Special?

October 25, 2011
family advisory council
Hospital AdministrationPolicy & Law

Patient Experience: Why You Can’t Mandate Patient-Centeredness

September 19, 2016
obamacare health exchanges
BusinessHealth ReformPolicy & LawPublic Health

What’s the Deal with the Exchanges?

October 13, 2013

Patient-Centric Care at the Hub of Telehealth

May 10, 2011
Subscribe
Subscribe to our newsletter to get our newest articles instantly!
Follow US
© 2008-2025 HealthWorks Collective. All Rights Reserved.
  • About
  • Contact
  • Privacy
Welcome Back!

Sign in to your account

Username or Email Address
Password

Lost your password?