By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
Health Works CollectiveHealth Works CollectiveHealth Works Collective
  • Health
    • Mental Health
    Health
    Healthcare organizations are operating on slimmer profit margins than ever. One report in August showed that they are even lower than the beginning of the…
    Show More
    Top News
    improving patient experience
    6 Ways to Improve Patient Satisfaction Within Hospitals
    December 1, 2021
    degree for healthcare job
    What Are The Health Benefits Of Having A Degree?
    March 9, 2022
    custom software development is changing healthcare
    Digital Customer Journey Mapping and its Importance for Healthcare
    July 21, 2022
    Latest News
    Beyond Nutrition: Everyday Foods That Support Whole-Body Health
    June 15, 2025
    The Wide-Ranging Benefits of Magnesium Supplements
    June 11, 2025
    The Best Home Remedies for Migraines
    June 5, 2025
    The Hidden Impact Of Stress On Your Body’s Alignment And Balance
    May 22, 2025
  • Policy and Law
    • Global Healthcare
    • Medical Ethics
    Policy and Law
    Get the latest updates about Insurance policies and Laws in the Healthcare industry for different geographical locations.
    Show More
    Top News
    Response to Austin Frakt
    September 9, 2017
    Medicare by the Numbers
    April 18, 2011
    Pelosi’s District Gets 20% of Latest ObamaCare Waivers
    May 18, 2011
    Latest News
    Let Your Lawyer Handle the Work Before You Pay Medical Costs
    July 6, 2025
    Top HIPAA-Compliant Messaging Apps for Healthcare Teams
    June 25, 2025
    When Healthcare Ends, the Legal Process Begins: What Families Should Know About Probate and Medical Estates
    June 20, 2025
    Preventing Contamination In Healthcare Facilities Starts With Hygiene
    June 15, 2025
  • Medical Innovations
  • News
  • Wellness
  • Tech
Search
© 2023 HealthWorks Collective. All Rights Reserved.
Reading: The Priorities of Improving Patient Satisfaction
Share
Notification Show More
Font ResizerAa
Health Works CollectiveHealth Works Collective
Font ResizerAa
Search
Follow US
  • About
  • Contact
  • Privacy
© 2023 HealthWorks Collective. All Rights Reserved.
Health Works Collective > Business > Hospital Administration > The Priorities of Improving Patient Satisfaction
BusinessHospital Administration

The Priorities of Improving Patient Satisfaction

John_Damouni
John_Damouni
Share
4 Min Read
SHARE

patient satisfaction, patient experience, Hospitals, Providers, Communication, Revenue Cycle ManagamentListening to Your Patients

As healthcare organizations ramp up their effort to improve patient satisfaction, the list of competing priorities can be overwhelming.  In order to effectively tackle any patient satisfaction deficiencies in your organization, leaders must put f

Contents
Listening to Your PatientsListening to Your PatientsTraining ProgramsService Recovery StrategiesFollow-up with Patients after Discharge Process Review and Performance Tracking 

patient satisfaction, patient experience, Hospitals, Providers, Communication, Revenue Cycle ManagamentListening to Your Patients

As healthcare organizations ramp up their effort to improve patient satisfaction, the list of competing priorities can be overwhelming.  In order to effectively tackle any patient satisfaction deficiencies in your organization, leaders must put forth an effort to listen to their patients. Today, various surveys can give executives the necessary insight into what patients think of their organization.  Once the lacking areas are identified, project teams should be assembled, empowered, and tasked with solving each problem area in accordance to the level of its severity.

While each healthcare system is different, it appears that there are common themes that directly impact patient satisfaction.  According to research conducted by the Beryl Institute and Catalyst Healthcare, the common themes include, but are not limited to:

      • Communication
      • Discharge Process
      • Wait Time
      • Responsiveness
      • Admissions Process
      • Pain Management

The same research also reveals that healthcare organizations are most successful at improving patient satisfaction if their efforts consist of the following activities: 

More Read

genetic screening
GenePeeks Tests and Screens Virtual Progeny
Report: Avoidable ‘Never Events’ Increase in Minnesota Hospitals
Your 2015 Checklist for The Joint Commission (TJC)
A Theory on Why The FDA Hid Conflicts of Interest
How Much Does a Knee Replacement Cost? A Question From a NJ Transit Bus

Training Programs

Continuous training programs ensure that employees are consistently reminded of the organization’s mission and vision for service excellence. Training is an opportunity to sharpen service skills, share success stories, and adjust the organization’s service approach if necessary.

Service Recovery Strategies

The ability to successfully resolve a problem is perhaps one of the most important skills service professionals can possess.  In healthcare, service recovery skills are imperative given the severity and potential of complications throughout the industry.  

Follow-up with Patients after Discharge 

Follow-up is often a missed step in service recovery cycles; however, it is crucial to the patient experience. Follow-up calls are not only impressive from a service standpoint, but they are also an opportunity to gather feedback from patients and ensure a proper recovery process. The follow-up process should align with the organization’s internal legal policies and procedures, and develop into an integral part of the patient experience strategy. 

Process Review and Performance Tracking 

In order for hospitals to make a lasting improvement to patient satisfaction, operational processes and procedures must be reviewed and adjusted to align with the organization’s service mission.

Healthcare systems should continuously measure their patient satisfaction effort, with surveys like HCAHPS, and adjust strategies as necessary. Listening to the patient is an important step in measuring the organization’s performance.

Whatever challenges your organization may be facing, prioritization of initiatives to address those issues is a challenge in and of itself.  To successfully achieve higher patient satisfaction, outside of instituting the activities above, the organization’s leadership must commit to service excellence, allocate the necessary resources, empower influential leaders to own the patient satisfaction initiative, and drive the changes they would like to see in their organization.

 

 
 

 

 

Dotted Line

 

 

Dotted Line

 

 
 
TAGGED:patient satisfaction
Share This Article
Facebook Copy Link Print
Share

Stay Connected

1.5kFollowersLike
4.5kFollowersFollow
2.8kFollowersPin
136kSubscribersSubscribe

Latest News

car accident lawsuit
Let Your Lawyer Handle the Work Before You Pay Medical Costs
July 6, 2025
women dental care
What Is a Smile Makeover and How Much Does It Cost?
June 30, 2025
HIPAA-Compliant Messaging Apps
Top HIPAA-Compliant Messaging Apps for Healthcare Teams
June 25, 2025
recovering from injury
Rebuilding After Injury: Path to Physical and Emotional Recovery
June 22, 2025

You Might also Like

BusinessNews

ALS TDI -The First Non Profit Biotech, A Hidden Investment Opportunity?

April 4, 2012

Strategies for Optimal Hospital Supply Chain Solutions

November 9, 2015

HIPAA Compliance Breaches Higher Than Ever: What Are You Doing About It?

April 26, 2016
Seattle Health Innovator's meetup
BusinessDiagnosticsSpecialtiesWellness

Personal or Population Health? Big Data or Small Data?

June 10, 2015
Subscribe
Subscribe to our newsletter to get our newest articles instantly!
Follow US
© 2008-2025 HealthWorks Collective. All Rights Reserved.
  • About
  • Contact
  • Privacy
Welcome Back!

Sign in to your account

Username or Email Address
Password

Lost your password?