By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
Health Works CollectiveHealth Works CollectiveHealth Works Collective
  • Health
    • Mental Health
    Health
    Healthcare organizations are operating on slimmer profit margins than ever. One report in August showed that they are even lower than the beginning of the…
    Show More
    Top News
    UV damage to eyes
    Warning Signs of Long-Term UV Damage to Your Eyes
    December 9, 2021
    degree for healthcare job
    The Ultimate Healthcare Recruiting and Staffing Guidebook
    March 21, 2022
    medicare part d benefits
    Everything that You Need to Know About Medicare Part D
    August 15, 2022
    Latest News
    First Aid Training Enhancing Workplace Health and Safety
    September 25, 2023
    Beyond the Clinic: Medical Surveys Are a Roadmap to Passive Income for Doctors
    September 23, 2023
    5 Self-Care Habits to Help You Live an A+ Life
    September 21, 2023
    Keep Employees Safe & Healthy By Reducing Warehouse Injuries
    September 20, 2023
  • Policy and Law
    • Global Healthcare
    • Medical Ethics
    Policy and Law
    Get the latest updates about Insurance policies and Laws in the Healthcare industry for different geographical locations.
    Show More
    Top News
    The Supreme Court Decision on the Health Reform Law (has not yet been issued)
    June 19, 2012
    Mosquito-Dissecting Robot May Bring Malaria Vaccine Closer to Reality
    May 29, 2014
    The emergency department entrance at Mayo Clin...
    Fingertip Injury Points Out Emergency Care Billing Conundrum
    August 8, 2012
    Latest News
    Job Seekers with Disabilities Should at Health Insurance Benefits
    September 12, 2023
    Reasons That Drug Prices Are Rising to Unsustainable Levels
    September 12, 2023
    How Revenue Lifecycle Management Helps Healthcare Providers to Optimize Business Operations
    September 6, 2023
    The Hidden Benefits of Practice Exams for Medical Professionals
    September 6, 2023
  • Medical Innovations
  • News
  • Wellness
  • Tech
Search
© 2023 HealthWorks Collective. All Rights Reserved.
Reading: Patient Satisfaction Strongly Tied to Corporate Culture
Share
Sign In
Notification Show More
Aa
Health Works CollectiveHealth Works Collective
Aa
Search
Have an existing account? Sign In
Follow US
  • About
  • Contact
  • Privacy
© 2023 HealthWorks Collective. All Rights Reserved.
Health Works Collective > Business > Hospital Administration > Patient Satisfaction Strongly Tied to Corporate Culture
Hospital Administration

Patient Satisfaction Strongly Tied to Corporate Culture

John_Damouni
Last updated: 2012/10/07 at 4:46 AM
John_Damouni
Share
4 Min Read
SHARE

Patient Experience, Patient Satisfaction, Customer Services, Revenue Cycle Management, Shared Services A Focus on Patient Experience 

In recent years, healthcare organizations have turned the spotlight on patient satisfaction more than ever before – mostly due to new governmental regulations and increased competition in the industry.

Contents
A Focus on Patient Experience A Focus on Patient Experience Executive Commitment to Changing Culture:Aligning Incentives:

Patient Experience, Patient Satisfaction, Customer Services, Revenue Cycle Management, Shared Services A Focus on Patient Experience 

In recent years, healthcare organizations have turned the spotlight on patient satisfaction more than ever before – mostly due to new governmental regulations and increased competition in the industry. Nowadays, healthcare executives want patients to leave their hospitals satisfied, and recommend their institution to others.  While progress has been made and healthcare professionals are encouraged with their hospitals’ efforts of improving the patient experience, there are still challenges that can significantly impede the efforts of patient experience advocates.

According to research conduced by The Beryl Institute, organizations that saw improvements in patient satisfaction attributed success to the following five drivers:

      • Strong and visible leadership and executive support
      • Support from clinical managers
      • Formalized operational processes that are focused on patient experience
      • Constant internal communication
      • Comprehensive employee orientation and continuous training

While improvements have been noticed, the following two areas are currently the biggest challenges facing healthcare organizations and their goal of achieving high patient satisfaction results:

More Read

get a career in medical device sales

What Are the Benefits of Attending Medical Sales College?

Subscription Management Solutions Are Crucial for Telemedicine
Comfort And Safety: 7 Ways Healthcare Organizations Can Create A Better Environment For Their Patients
Best Practices for Healthcare Call Centers Should Follow in 2023
How Hospitals and Other Healthcare Providers Can Boost Employee Morale

Executive Commitment to Changing Culture:

Organizations and people generally resist change.  Healthcare systems tend to remain comfortable with a routine and familiar mode of operation, thereby often failing to recognize the changing needs of patients.  Changing an organization’s culture requires strong leadership, commitment to excellence, and service-driven providers and staff. Leaders must allocate the proper resources, listen to the market, remain flexible, understand the barriers and the drivers associated with a culture change, and commit to seeing their efforts come through.

According to the Patient Experience Benchmarking research conducted by the Beryl Institute and Catalyst Healthcare, most healthcare organizations striving to improve their patients’ experiences appoint committees and, in some cases, a patient satisfaction leader to oversee the organization’s endeavor.  However, most committees are too small and do not include key decision makers who can influence an organization-wide culture change.  Additionally, patient satisfaction leaders tend to be burdened with other organizational priorities that take away from being fully dedicated to leading the hospital’s patient experience effort.  Leadership support is vital to combating cultural resistance and inspiring change.

Aligning Incentives:

There is no better way for healthcare leaders to communicate the importance of patient satisfaction than tying performance reviews and finanical incentives directly to patient experience results.  Some hospitals are beginning to utilize HCAHPS scores and other surveys to not only comply with regualtions, but to also measure specific areas that are key to developing the hospital’s overall patient experience. 

It is evident that in the next decade healthcare executives are going to continue focusing on improving and evolving their service culture and patient experience goals.  In order to be ahead of the curve, executives must be willing to innovate, learn from pioneers in the service industry, and commit to selecting and training service-focused professionals.  


 
 

 

Dotted Line

 

 

 

 

TAGGED: patient satisfaction

Sign Up For Daily Newsletter

Be keep up! Get the latest breaking news delivered straight to your inbox.
By signing up, you agree to our Terms of Use and acknowledge the data practices in our Privacy Policy. You may unsubscribe at any time.
John_Damouni October 7, 2012
Share This Article
Facebook Twitter Copy Link Print
Share
Previous Article EMR Incentives Derailed?
Next Article Implementing Innovative Value-Based Purchasing and Readmission Reduction Strategies

Stay Connected

1.5k Followers Like
4.5k Followers Follow
2.8k Followers Pin
136k Subscribers Subscribe

Latest News

workplace first aid training
First Aid Training Enhancing Workplace Health and Safety
Health September 25, 2023
Anxiety Disorder
The Importance of Nutrition in Anxiety Disorder Treatment
Anxiety September 24, 2023
spinal health
How to Advocate For Your Spinal Health In A Healthcare Setting: Strategies From Dr. Brandon Claflin
News September 24, 2023
Medical Surveys
Beyond the Clinic: Medical Surveys Are a Roadmap to Passive Income for Doctors
Health September 23, 2023

You Might also Like

medical billing training
Medicare

Navigating Through the Essentials: Medical Billing Training for Beginners

September 12, 2023
healthcare providers
Hospital Administration

How Revenue Lifecycle Management Helps Healthcare Providers to Optimize Business Operations

September 6, 2023
optimize healthcare business
News

Top Tips To Optimize Operations In Your Healthcare Office

June 30, 2023
Endocrinology
Hospital Administration

Improving Endocrinology Revenue Recovery is Crucial

June 14, 2023
Subscribe

Subscribe to our newsletter to get our newest articles instantly!

Follow US
© 2008-2023 HealthWorks Collective. All Rights Reserved.
  • About
  • Contact
  • Privacy
Welcome Back!

Sign in to your account

Lost your password?