By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
Health Works CollectiveHealth Works CollectiveHealth Works Collective
  • Health
    • Mental Health
    Health
    Healthcare organizations are operating on slimmer profit margins than ever. One report in August showed that they are even lower than the beginning of the…
    Show More
    Top News
    medicare part d benefits
    Everything that You Need to Know About Medicare Part D
    August 15, 2022
    Best Ways to Boost Your Immune System this Winter
    Best Ways to Boost Your Immune System this Winter
    November 15, 2022
    back pain issues
    Ways to Treat Constant Back Pain
    August 21, 2023
    Latest News
    How Probate Planning Shapes the Future of Your Estate and Family Care
    July 17, 2025
    Beyond Nutrition: Everyday Foods That Support Whole-Body Health
    June 15, 2025
    The Wide-Ranging Benefits of Magnesium Supplements
    June 11, 2025
    The Best Home Remedies for Migraines
    June 5, 2025
  • Policy and Law
    • Global Healthcare
    • Medical Ethics
    Policy and Law
    Get the latest updates about Insurance policies and Laws in the Healthcare industry for different geographical locations.
    Show More
    Top News
    More On Wellness Programs To Improve Health and Reduce Costs
    January 25, 2012
    Privatizing Social Security and Medicare: Who Can Defuse Political Dynamite?
    June 12, 2011
    Study: Risk of Death in Elderly Patients with Dementia Doubled with Some Antipsychotic Medications
    February 26, 2012
    Latest News
    How IT and Marketing Teams Can Collaborate to Protect Patient Trust
    July 17, 2025
    How Health Choices and Legal Actions Intersect After an Injury
    July 17, 2025
    How communities and healthcare providers can address slip and fall injuries with legal awareness
    July 17, 2025
    Let Your Lawyer Handle the Work Before You Pay Medical Costs
    July 6, 2025
  • Medical Innovations
  • News
  • Wellness
  • Tech
Search
© 2023 HealthWorks Collective. All Rights Reserved.
Reading: Benchmarking: The Case for Looking Outside the Healthcare Box
Share
Notification Show More
Font ResizerAa
Health Works CollectiveHealth Works Collective
Font ResizerAa
Search
Follow US
  • About
  • Contact
  • Privacy
© 2023 HealthWorks Collective. All Rights Reserved.
Health Works Collective > Policy & Law > Medical Education > Benchmarking: The Case for Looking Outside the Healthcare Box
Medical Education

Benchmarking: The Case for Looking Outside the Healthcare Box

Stewart Gandolf
Stewart Gandolf
Share
5 Min Read
Paul Rosen
SHARE

[A GUEST POST by Paul Rosen, MD] 

Millennial medical students are starting their third year clerkships in hospitals around the country and are asking: Where is the cutting age technology I am used to? Where are the seamless communication systems? Where is the user experience?

The students are evaluating the care systems they are asked to inherit…and thinking twice.

[A GUEST POST by Paul Rosen, MD] 

More Read

Eliminate Dangerous Injection Practices by Clinicians
What is the Salary Outlook Difference for a BSN vs. RN Career?
Alzheimers Onset Less in Bilingual
Grow Your Medical Practice Online: 6 Practical Steps
The People Doctors Listen to

Millennial medical students are starting their third year clerkships in hospitals around the country and are asking: Where is the cutting age technology I am used to? Where are the seamless communication systems? Where is the user experience?

The students are evaluating the care systems they are asked to inherit…and thinking twice.

At the medical school at Stanford University, 35 percent of graduating students are forgoing residency training and taking jobs in start-ups instead. The cultures they see outside of health systems resonate more with their values.

Consumers are asking the same questions of the industry. And some progressive-thinking health systems are reaching to other industries for advice.

A report from McKinsey titled, Debunking Common Myths About Healthcare Consumerism, finds that consumers do not lower their high expectations for service, convenience and value when transitioning from non-healthcare industries to healthcare.

When they leave their technology-driven user experiences from other industries, they seek the same offerings when it comes to healthcare.

Health systems that want to deliver the best in terms of patient safety, quality and experience should consider looking outside their own industry for benchmarking. Review the industry data:

  • Patient safety: over 400,000 deaths in hospitals due to medical errors each year, making medical errors the 3rd leading cause of death in the Unites States
  • Patient quality and reliability: recommended care is delivered 70 percent of the time
  • Patient experience: Out of 3,500 US Hospitals, just 251 (7 percent) received a 5-Star rating on HCAHPS scores

Health systems that want to provide the best results for their patients should consider breaking free from the constraints of their own industry. Elite systems should look to the lessons of elite performers, regardless of the industry.

  • For safety, look to companies like Dow Corning, BASF, Lockheed Martin and Herman Miller
  • For quality and reliability, look to Costco, Under Armour, Intel, Lego and 3M
  • For lean thinking and the Toyota Production System, look to Theda Care and Seattle Children’s
  • For consumer experience, consider Apple, Marriot, Trader Joe’s and Ace Hardware.

Looking at high performers in other industries could sound like heresy to some. Cultural change is no easy task.

A great deal of skepticism is vested in the fear that the lessons of others don’t apply to us in healthcare. Consequently, physician buy-in remains a struggle at many healthcare systems.

But the voice of the consumer is becoming louder in its request that we match the safety, quality and service of the other industries they encounter.

In healthcare, we typically do not seek the lessons from other industries. We may need a change in mindset so that we can learn about the best practices others are using. Our patients not only demand, but deserve, the best from us. And embracing benchmarking means cultural changes and thinking outside the healthcare box.

Please let us know what you think. Have you adopted benchmarking practices?

Paul Rosen, MD

 

Author information

Paul Rosen
Paul Rosen
Pediatric Rheumatologist Paul Rosen, MD, is Clinical Director of Service and Operational Excellence at Nemours. He received a Masters of Public Health degree from Harvard University and a Masters of Medical Management degree from Carnegie Mellon University. Dr. Rosen’s interests include patient-physician communication, family-centered care, and the patient experience. He teaches medical students about improving the patient experience, and he serves as the faculty mentor for the physician executive leadership program for medical students at Sidney Kimmel Medical College at Thomas Jefferson University.
 

The post Benchmarking: The Case for Looking Outside the Healthcare Box appeared first on Healthcare Success.

TAGGED:medical residencymillennials
Share This Article
Facebook Copy Link Print
Share

Stay Connected

1.5kFollowersLike
4.5kFollowersFollow
2.8kFollowersPin
136kSubscribersSubscribe

Latest News

Grounded Healing: A Natural Ally for Sustainable Healthcare Systems
How IT and Marketing Teams Can Collaborate to Protect Patient Trust
Global Healthcare Policy & Law
July 17, 2025
paramedics in surgical gloves and masks
How Health Choices and Legal Actions Intersect After an Injury
Health care
July 16, 2025
a woman giving a key
How Probate Planning Shapes the Future of Your Estate and Family Care
Health
July 16, 2025
a woman with kinesio tapes on her back arm
How communities and healthcare providers can address slip and fall injuries with legal awareness
Health care
July 16, 2025

You Might also Like

Health Information Technology Online Seminar

August 29, 2011
Image
Medical EducationMedical InnovationsWellness

Are There Other Medical Uses For Botox?

June 9, 2013
Artificial IntelligenceeHealthHealth careMedical EducationTechnology

These 2019 Healthcare Trends Indicate A Digital Transformation

December 8, 2018

Competition Entries Show Future of High-Value Care Is Bright

July 24, 2013
Subscribe
Subscribe to our newsletter to get our newest articles instantly!
Follow US
© 2008-2025 HealthWorks Collective. All Rights Reserved.
  • About
  • Contact
  • Privacy
Welcome Back!

Sign in to your account

Username or Email Address
Password

Lost your password?