By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
Health Works CollectiveHealth Works CollectiveHealth Works Collective
  • Health
    • Mental Health
    Health
    Healthcare organizations are operating on slimmer profit margins than ever. One report in August showed that they are even lower than the beginning of the…
    Show More
    Top News
    Physicians
    Why Recruiting Physicians is More Challenging than Hiring Other Professionals
    December 17, 2024
    Telemedicine Apps
    Why Custom Telemedicine Apps Outperform Off‑the‑Shelf Solutions
    July 20, 2025
    improving patient experience
    6 Ways to Improve Patient Satisfaction Within Hospitals
    December 1, 2021
    Latest News
    5 Steps to a Promising Career as a Healthcare Administrator
    August 3, 2025
    Why Custom Telemedicine Apps Outperform Off‑the‑Shelf Solutions
    July 20, 2025
    How Probate Planning Shapes the Future of Your Estate and Family Care
    July 17, 2025
    Beyond Nutrition: Everyday Foods That Support Whole-Body Health
    June 15, 2025
  • Policy and Law
    • Global Healthcare
    • Medical Ethics
    Policy and Law
    Get the latest updates about Insurance policies and Laws in the Healthcare industry for different geographical locations.
    Show More
    Top News
    Image
    Surge Exercises: Bombings and Blast Injuries
    April 21, 2013
    This Week in Washington
    March 27, 2012
    Are You Providing Value to Patients?
    June 12, 2013
    Latest News
    How IT and Marketing Teams Can Collaborate to Protect Patient Trust
    July 17, 2025
    How Health Choices and Legal Actions Intersect After an Injury
    July 17, 2025
    How communities and healthcare providers can address slip and fall injuries with legal awareness
    July 17, 2025
    Let Your Lawyer Handle the Work Before You Pay Medical Costs
    July 6, 2025
  • Medical Innovations
  • News
  • Wellness
  • Tech
Search
© 2023 HealthWorks Collective. All Rights Reserved.
Reading: Doctor/Patient Email: Are We Really Still Having This Debate?
Share
Notification Show More
Font ResizerAa
Health Works CollectiveHealth Works Collective
Font ResizerAa
Search
Follow US
  • About
  • Contact
  • Privacy
© 2023 HealthWorks Collective. All Rights Reserved.
Health Works Collective > eHealth > Social Media > Doctor/Patient Email: Are We Really Still Having This Debate?
BusinessSocial Media

Doctor/Patient Email: Are We Really Still Having This Debate?

DavidEWilliams
DavidEWilliams
Share
4 Min Read
SHARE

The Wall Street Journal devotes its Journal Report section today to pro/con debates on six health care issues. Five are reasonable and either timely or timeless: Should everyone be required to have health insurance? Should healthy people take cholesterol drugs to prevent heart disease? Should every patient have a unique ID number for all medical records? Can accountable-care organizations raise quality while reducing costs? Should patents on pharmaceuticals be extended to encourage innovation?

The Wall Street Journal devotes its Journal Report section today to pro/con debates on six health care issues. Five are reasonable and either timely or timeless: Should everyone be required to have health insurance? Should healthy people take cholesterol drugs to prevent heart disease? Should every patient have a unique ID number for all medical records? Can accountable-care organizations raise quality while reducing costs? Should patents on pharmaceuticals be extended to encourage innovation?

But one –Should physicians use email to communicate with patients?– should have been settled more than 10 years ago. It’s almost a joke that it’s still being asked, and at first I thought the question was about whether doctors and patients should still be using email as opposed to whether they should be trying it for the first time. Dr. Joseph Kvedar of the Center for Connected Health trots out all the well-rehearsed arguments that have been used over the past 15 years to encourage patients to use electronic messaging with their patients. And I agree with it all:

  • Privacy concerns are overblown and not unique to electronic media
  • Not every interaction needs to be in-person
  • Doctors won’t be inundated with messages, despite their fears
  • Patients feel more connected to their physicians when they can reach them online
  • Electronic communications promotes efficiency
  • Liability issues are minor
Dr. Sam Bierstock, founder of a health care-IT consulting firm, takes the con side of the argument. He’s probably an intelligent guy and knowledgeable about health IT. I’m guessing he jumped at the chance to write a piece for the Journal (and even have his picture published) –even if it meant taking a silly, losing position. Kind of like the Washington Generals, who used to play against the Harlem Globetrotters.
Bierstock concedes that “email can be useful for certain very basic patient-doctor communications” but then lays out a bunch of arguments that aren’t terribly persuasive:
  • The non-verbal aspects are missed –(although of course they are often missed in a quick office visit, too)
  • Patients may panic in response to an email: running to the Internet for self-diagnosis, forwarding the email to friends who give bad advice, etc. –(as though a doctor is really going to give a serious diagnosis by email)
  • “Email is a treasure chest for malpractice attorneys” who are “willing to take on a case no matter how ludicrous a claim may be” –(doctors may believe this but it isn’t true; attorneys want to take cases they can win)
  • Secure emails are too tough for patients to deal with –(it’s also hard for some patients to get to the doctor’s office)
  • “The doctor’s office is where medicine should be practiced.” –(this is the one that made me think he wasn’t sincere in his view)
Anyway, we should be moving way beyond the question of doctor/patient email to considering broader forms of electronic interaction between patient and provider. These include enhanced versions of secure messaging including structured messages, video-conferencing, telemedicine, remote patient monitoring, clinician-moderated patient groups and more.

More Read

Give Your Facts a Facelift with Integrated Infographics
Taking Off the Blinders: Medtech or Med Device Investment?
Healthcare Hackathon for Caregivers
More Sign Posts on the Road to Connected Health Adoption
Watch Your Back! Surprise Medical Bills May Await


TAGGED:email
Share This Article
Facebook Copy Link Print
Share

Stay Connected

1.5kFollowersLike
4.5kFollowersFollow
2.8kFollowersPin
136kSubscribersSubscribe

Latest News

technology in medical research
The Tools Helping Medical Researchers See the Full Picture
News Technology
August 3, 2025
5 Steps to a Promising Career as a Healthcare Administrator
5 Steps to a Promising Career as a Healthcare Administrator
Health
July 31, 2025
holistic dental
Holistic Dentist Services Are Natural and Safe
Dental health Specialties
July 28, 2025
botox certification
Help Improve People’s Skin Health Via Botox Certification
Skin Specialties
July 22, 2025

You Might also Like

Drug Reimbursement: Europe vs US

April 9, 2013

Collaborating for Community Health Innovation

February 10, 2013

HIMSS 2012: Preview

February 21, 2012
BusinessGlobal HealthcareNewsPublic Health

MedShare – Recycling Medical Supplies for the Good of the World

March 7, 2012
Subscribe
Subscribe to our newsletter to get our newest articles instantly!
Follow US
© 2008-2025 HealthWorks Collective. All Rights Reserved.
  • About
  • Contact
  • Privacy
Welcome Back!

Sign in to your account

Username or Email Address
Password

Lost your password?