By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
Health Works CollectiveHealth Works CollectiveHealth Works Collective
  • Health
    • Mental Health
    Health
    Healthcare organizations are operating on slimmer profit margins than ever. One report in August showed that they are even lower than the beginning of the…
    Show More
    Top News
    improving patient experience
    6 Ways to Improve Patient Satisfaction Within Hospitals
    December 1, 2021
    degree for healthcare job
    What Are The Health Benefits Of Having A Degree?
    March 9, 2022
    custom software development is changing healthcare
    Digital Customer Journey Mapping and its Importance for Healthcare
    July 21, 2022
    Latest News
    Grounded Healing: A Natural Ally for Sustainable Healthcare Systems
    May 16, 2025
    Learn how to Renew your Medical Card in West Virginia
    May 16, 2025
    Choosing the Right Supplement Manufacturer for Your Brand
    May 1, 2025
    Engineering Temporary Hospitals for Extreme Weather
    April 24, 2025
  • Policy and Law
    • Global Healthcare
    • Medical Ethics
    Policy and Law
    Get the latest updates about Insurance policies and Laws in the Healthcare industry for different geographical locations.
    Show More
    Top News
    Can Thinking Younger Make You Live Longer?
    April 20, 2011
    Image
    Obesity’s Outlook Unchanged
    June 13, 2011
    When It’s An Emergency Elderly Not Treated As Well in Hospitals
    July 16, 2011
    Latest News
    Building Smarter Care Teams: Aligning Roles, Structure, and Clinical Expertise
    May 18, 2025
    The Critical Role of Healthcare in Personal Injury Recovery: A Comprehensive Guide for Victims
    May 14, 2025
    The Backbone of Successful Trials: Clinical Data Management
    April 28, 2025
    Advancing Your Healthcare Career through Education and Specialization
    April 16, 2025
  • Medical Innovations
  • News
  • Wellness
  • Tech
Search
© 2023 HealthWorks Collective. All Rights Reserved.
Reading: Good Communication is Crucial to Physician and Patient Satisfaction
Share
Notification Show More
Font ResizerAa
Health Works CollectiveHealth Works Collective
Font ResizerAa
Search
Follow US
  • About
  • Contact
  • Privacy
© 2023 HealthWorks Collective. All Rights Reserved.
Health Works Collective > Technology > Good Communication is Crucial to Physician and Patient Satisfaction
Technology

Good Communication is Crucial to Physician and Patient Satisfaction

Bill Crounse
Last updated: August 6, 2013 8:00 am
Bill Crounse
Share
4 Min Read
Image
SHARE

ImageIt’s no surprise that good communication with clinical staff is a significant attribute for patient satisfaction. Numerous studies have highlighted the importance of an open and honest dialogue between clinicians and their patients.

ImageIt’s no surprise that good communication with clinical staff is a significant attribute for patient satisfaction. Numerous studies have highlighted the importance of an open and honest dialogue between clinicians and their patients. Not only is this a critical element for patient satisfaction, but communication breakdown is often cited as a significant contributing factor in medical mistakes and litigation.

It turns out that communication is also a big deal for physician satisfaction in the workplace. As reported by Drs. Robert Stark and Dan Whitlock for H&HN Daily, communication ranks high in a recent survey of physicians’ perception of their organizations’ culture. The authors point out that poor communication is often cited as a root cause of medical staff dissatisfaction and cultural discordance between administrators and physicians. This has a bearing not only on physician satisfaction but also on recruitment and retention. Considering the high costs associated with physician turnover, healthcare administrators would be wise to pay more attention to how they are communicating. They may also wish to invest in better tools to keep medical staff and employees better informed.

On a scale of 1 to 10, the top attributes cited by physicians regarding cultural fit with their organization were:

More Read

myriad genetics
How Did Myriad Genetics Come to Own Our Genes?
Bay Area Surgical Management Discusses Innovative Healthcare Advancements
Three Ways a UCaaS System Can Improve Healthcare
Bariatric Surgery Linked to Reduced Risk of Cardiovascular Death
The Human Side of Molecular Imaging
  • respectful communication (8.6 average score)
  • patient-centered care focus (8.5)
  • supportive management approach to errors (8.5)
  • transparent communication (8.4)

The authors of the survey also suggested a roadmap for improving physician dissatisfaction and closing the gap with physician culture.  Recommendations were.

  • Ensure that physicians are involved in decision-making at every step.
  • Discuss the initiative openly, at the individual and group level. Outside facilitators can be helpful in encouraging openness and creating a safe environment to shareideas and concerns.
  • Provide individual mentoring for those who need more help or who are struggling.
  • Offer training to improve communication skills, manage conflict or handle resilience toward change.image
  • Measure progress periodically and adjust tactics, as needed.
  • Communicate results honestly and constructively.

Note how much importance is placed on good communication and sharing of information.

I bring this to your attention because today’s progressive healthcare organizations are using tools and technologies that can help administrators, clinicians and other staff communicate better amongst themselves and with others inside and outside the organizations. Unified communication technologies like Microsoft Lync make it easy for staff to stay in touch via messaging, voice and video communication no matter where they are. Corporate portals using SharePoint and cloud services like Office 365 help keep employees on the same page and allow for seamless and secure collaboration. Corporate social networking tools like Microsoft Yammer provide a way for medical staff and employees to engage in open and ongoing conversations on the topics they care about.

Communication matters. Are you giving your staff all the tools they need to keep the conversation going?

Bill Crounse, MD     Senior Director, Worldwide Health        Microsoft

 
 

TAGGED:doctor/patient relationship
Share This Article
Facebook Copy Link Print
Share

Stay Connected

1.5kFollowersLike
4.5kFollowersFollow
2.8kFollowersPin
136kSubscribersSubscribe

Latest News

Clinical Expertise
Building Smarter Care Teams: Aligning Roles, Structure, and Clinical Expertise
Health care
May 18, 2025
Grounded Healing: A Natural Ally for Sustainable Healthcare Systems
Grounded Healing: A Natural Ally for Sustainable Healthcare Systems
Health
May 15, 2025
Learn how to Renew your Medical Card in West Virginia
Learn how to Renew your Medical Card in West Virginia
Health
May 15, 2025
Dr. Klaus Rentrop Shares Acute Myocardial Infarction heart treatment
Dr. Klaus Rentrop Shares Acute Myocardial Infarction
Cardiology
May 13, 2025

You Might also Like

Medical DevicesMedical InnovationsTechnology

Is Demand For Medical Device Outsourcing Increasing In The U.S.?

September 13, 2018

The PCMH and Home Care Data: An Interview with Melissa McCormack

December 19, 2013

How to Measure the ROI of Healthcare Technology – Video

September 20, 2011
The Future Of Medicine: How Immunotherapy Is Saving Lives
Technology

The Future Of Medicine: How Immunotherapy Is Saving Lives

January 26, 2023
Subscribe
Subscribe to our newsletter to get our newest articles instantly!
Follow US
© 2008-2025 HealthWorks Collective. All Rights Reserved.
  • About
  • Contact
  • Privacy
Welcome Back!

Sign in to your account

Username or Email Address
Password

Lost your password?