By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
Health Works CollectiveHealth Works CollectiveHealth Works Collective
  • Health
    • Mental Health
    Health
    Healthcare organizations are operating on slimmer profit margins than ever. One report in August showed that they are even lower than the beginning of the…
    Show More
    Top News
    How Not to Become a Victim of Medical Scams
    How Not to Become a Victim of Medical Scams
    December 22, 2021
    11 Ways You Can Care for Your Elder Family Members Health
    11 Ways You Can Care for Your Elder Family Members Health
    April 6, 2022
    How Can Brain Injury Lead To Dangerous Long-Term Effects?
    How Can Brain Injury Lead To Dangerous Long-Term Effects?
    August 30, 2022
    Latest News
    6 Easy Healthcare Ways to Sit Less and Move More Every Day
    September 10, 2025
    7 Most Common Healthcare Accreditation Programs: Which Should You Use?
    August 20, 2025
    Hospital Pest Control and the Fight Against Superbugs
    August 20, 2025
    Hygiene Beyond The Clinic: Attention To Overlooked Non-Clinical Spaces
    August 13, 2025
  • Policy and Law
    • Global Healthcare
    • Medical Ethics
    Policy and Law
    Get the latest updates about Insurance policies and Laws in the Healthcare industry for different geographical locations.
    Show More
    Top News
    Why are Girls Being Abandoned and Battered ?
    August 20, 2012
    biopharma beat innovation and imagination
    BioPharma Beat: Imagination Is More Important Than Innovation
    August 5, 2014
    HIPAA Compliance Breaches Higher Than Ever: What Are You Doing About It?
    April 26, 2016
    Latest News
    Healthcare at a Crossroads: Why Leadership Matters More Than Ever
    September 9, 2025
    How Social Security Disability Shapes Access to Care and Everyday Health
    August 22, 2025
    How a DUI Lawyer Can Help When Your Future Health Feels Uncertain
    August 22, 2025
    How One Fall Can Lead to a Long Road of Medical Complications
    August 22, 2025
  • Medical Innovations
  • News
  • Wellness
  • Tech
Search
© 2023 HealthWorks Collective. All Rights Reserved.
Reading: Harvesting the Collective Patient Experience
Share
Notification Show More
Font ResizerAa
Health Works CollectiveHealth Works Collective
Font ResizerAa
Search
Follow US
  • About
  • Contact
  • Privacy
© 2023 HealthWorks Collective. All Rights Reserved.
Health Works Collective > Business > Hospital Administration > Harvesting the Collective Patient Experience
BusinessHospital Administration

Harvesting the Collective Patient Experience

Lonnie Hirsch
Lonnie Hirsch
Share
3 Min Read
Joseph A Bianco, MD
SHARE
 Joseph A Bianco, MD
[2014 Cleveland Clinic Patient Experience Podcast] In our continuing series of leadership interviews, Lonnie Hirsch of Healthcare Success talks with Dr. Joseph Bianco, family medicine physician practicing in Ely, Minnesota. Dr.
 Joseph A Bianco, MD
[2014 Cleveland Clinic Patient Experience Podcast] In our continuing series of leadership interviews, Lonnie Hirsch of Healthcare Success talks with Dr. Joseph Bianco, family medicine physician practicing in Ely, Minnesota. Dr. Bianco will be speaking at the Cleveland Clinic Patient Experience Summit on the topic of: Patient & Family Advisory Councils: Harvesting the Collective Patient Experience.

In today’s podcast, Lonnie Hirsch and Dr. Joseph Bianco discuss the formation of advisory councils and how they provide insight and guidance to continuously shape and improve patient experience for the Essentia Health system.

podcast interview

  • 2014 Patient Experience Summit: ­­Harvesting the Collective Patient Experience
  • Cleveland Clinic Speaker Series: Joseph Bianco, MD,  Essentia Health-Ely Clinic

Lonnie’s conversation previews the upcoming Patient Experience Summit presentation by Dr. Bianco and colleague Amy Vanderscheuren, Director, Volunteer Services at Essentia Health. Some of the highlights from this leadership podcast include:

Q: What are Patient and Family Advisory Councils?

A: Advisory councils include patients and family members who regularly meet with healthcare workers, administrative and operational leaders, physicians and other staff members. They discuss health care from the patient and family members point of view.

The feedback they provide is used to help with decisions such as health care design, delivery models, educational and marketing materials, and facilities planning. We also rely on them quite a bit for our work in improving quality and safety in our clinics and hospitals.

Q: How do you select and assemble a Patient and Family Advisory Council?

A: Before a Council can be formed, the organization needs to be committed, and thus sanctioning leadership time and resources to make this work. The organization must be involved in patient- and family-centered care, and looking at patients as true partners. And assigning one person to spearhead the initiative is key to organizing us on various levels for councils to work effectively.

Patients can be referred for participation, but also, we have a recruiting process asking patients to be patient-partners. We want patients who are good communicators, people who are not motivated by a personal agenda, people who can see the bigger picture, understand the complexity of medicine, and people who can work with diverse populations. They have to be interested in making healthcare better.

Share This Article
Facebook Copy Link Print
Share

Stay Connected

1.5kFollowersLike
4.5kFollowersFollow
2.8kFollowersPin
136kSubscribersSubscribe

Latest News

a woman walking on the hallway
6 Easy Healthcare Ways to Sit Less and Move More Every Day
Health
September 9, 2025
Clinical Expertise
Healthcare at a Crossroads: Why Leadership Matters More Than Ever
Global Healthcare
September 9, 2025
travel nurse in north carolina
Balancing Speed and Scope: Choosing the Nursing Degree That Fits Your Goals
Nursing
September 1, 2025
intimacy
How to Keep Intimacy Comfortable as You Age
Relationship and Lifestyle Senior Care
September 1, 2025

You Might also Like

Healthcare Data Breaches Up 32%

December 2, 2011

Where Have All the Independent Hospitals Gone? In Cleveland, Into the Mouths of the Big Guys

July 2, 2013

Farzad Mostashari on the Proposed ACO Regulation: Interview with David Harlow

December 17, 2014
Image
Hospital AdministrationSocial Media

Using Social Media to Build Your Facility’s Credibility

May 29, 2015
Subscribe
Subscribe to our newsletter to get our newest articles instantly!
Follow US
© 2008-2025 HealthWorks Collective. All Rights Reserved.
  • About
  • Contact
  • Privacy
Welcome Back!

Sign in to your account

Username or Email Address
Password

Lost your password?