By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
Health Works CollectiveHealth Works CollectiveHealth Works Collective
  • Health
    • Mental Health
    Health
    Healthcare organizations are operating on slimmer profit margins than ever. One report in August showed that they are even lower than the beginning of the…
    Show More
    Top News
    Improved Digestion
    Five tips to boost digestion and metabolism
    November 4, 2022
    health insurance for young adults
    Benefits of Buying Health Insurance for Your Adults
    January 12, 2023
    broken hip recovery
    4 Ways to Recover from a Broken Hip
    March 14, 2023
    Latest News
    The Wide-Ranging Benefits of Magnesium Supplements
    June 11, 2025
    The Best Home Remedies for Migraines
    June 5, 2025
    The Hidden Impact Of Stress On Your Body’s Alignment And Balance
    May 22, 2025
    Chewing Matters More Than You Think: Why Proper Chewing Supports Better Health
    May 22, 2025
  • Policy and Law
    • Global Healthcare
    • Medical Ethics
    Policy and Law
    Get the latest updates about Insurance policies and Laws in the Healthcare industry for different geographical locations.
    Show More
    Top News
    Personalized Prevention, Part I
    February 23, 2012
    Everything We Are Doing in Health Policy May Be Completely Wrong
    July 26, 2011
    Personalized Prevention, Part II – The Psychology of Engagement
    March 15, 2012
    Latest News
    Streamlining Healthcare Operations: How Our Consultants Drive Efficiency and Overall Improvement
    June 11, 2025
    Building Smarter Care Teams: Aligning Roles, Structure, and Clinical Expertise
    May 18, 2025
    The Critical Role of Healthcare in Personal Injury Recovery: A Comprehensive Guide for Victims
    May 14, 2025
    The Backbone of Successful Trials: Clinical Data Management
    April 28, 2025
  • Medical Innovations
  • News
  • Wellness
  • Tech
Search
© 2023 HealthWorks Collective. All Rights Reserved.
Reading: How Appropriate Technology Enhances Physician Answering Services
Share
Notification Show More
Font ResizerAa
Health Works CollectiveHealth Works Collective
Font ResizerAa
Search
Follow US
  • About
  • Contact
  • Privacy
© 2023 HealthWorks Collective. All Rights Reserved.
Health Works Collective > eHealth > How Appropriate Technology Enhances Physician Answering Services
eHealth

How Appropriate Technology Enhances Physician Answering Services

mikehaynes01
Last updated: July 2, 2019 7:52 pm
mikehaynes01
Share
4 Min Read
SHARE

Contents
How technology enhances medical answeringPCI complianceApp integrationsHIPAA complianceMobile appAppointment schedulingSeamless on-call schedulePresence of a web portalConclusion

Managing a medical practice requires handling a variety of things. These include offering quality patient care while managing callers on the phone. However, allowing your staff to handle all these tasks might become overwhelming. This leads to employee burnout, customer frustration from delayed calls, and long queues. To avoid this requires finding a reliable answering agency to handle your phone calls to give your staff time to focus on other tasks. The right answering agency should have the appropriate technology to make the most of their services.

How technology enhances medical answering

PCI compliance

Payment Card Industry Data Security Standard (PCI-DSS) are security standards ensuring the security of accepting, processing, storing, or transmitting customer’s credit card information. This gives customers peace of mind to pay for your services using their debit, credit, and prepaid cards. A PCI compliant answering service will ensure that payments from callers are processed securely. This enhances customer experience and protects your brand reputation.

App integrations

Appropriate technology allows an answering service to offer app integration with various kinds of CRM software. This makes work easier and allows your staff to handle other tasks. The integrations might include apps such as Google Maps to help service technicians determine the location of their next job. Additionally, this helps weed out callers, not in your areas of service.

More Read

Patients to Have Right to Access Lab Test Result Data
Top Digital Health Innovations That Will Transform Healthcare
5 Ways Doctors Can Connect With Their Patients
Chat 127: Physicians and Patient Support Groups – Let’s Work Together
Online Healthcare: A Helping Hand In Today’s Society

HIPAA compliance

The ideal physicians answering service company should be HIPAA compliant. This guarantees to maintain patients’ private health information. A HIPAA compliant answering service avoids sending patients health information through text, email, and voicemail. It guarantees that this information is always secured through secure online portals. This protects your practice from lawsuits and fines for noncompliance.

Mobile app

In today’s fast-paced environment, it’s more convenient to do things on the go. This is where an answering service offering a mobile app is a smart idea. This allows checking your messages regardless of time and place. The mobile app should allow accessing on-call schedules to allow making prompt changes and contacting customers right away from the app. This comes in handy to handle emergencies and fulfilling appointments.

Appointment scheduling

The best agency to handle your answering service should handle all the tasks that would have required your staff better. Most importantly, you need an answering service with appropriate technology to handle seamless appointment scheduling. Regardless of whether they have a scheduling platform or are to integrate your own, the process should add value to your service.

Seamless on-call schedule

Do you need an answering service for dispatching purposes? You need an answering service with a user-friendly interface. This should have features like prompt updating of your on-call schedule. Additionally, getting the most from your on-call schedule requires following your protocols successfully. This is the best way to ensure that managing your practice goes on smoothly.

Presence of a web portal

This is to offer freedom to check messages without sifting through loads of old emails. Additionally, the web portal should have seamless customer support staff to respond promptly to inquiries. Transparency  is an important aspect of managing a medical practice. It’s very important that the answering service you’re working with promotes transparency  on their web portal. This allows access to any important information about how things are going.

Conclusion

With everything going digital, it’s high time you considered having your phone answering digitalized by a professional answering service. This comes with benefits such as HIPAA and PCI compliance while giving your staff to focus on offering quality patient services.

TAGGED:answer servicemedical answering servicephysician answering servicephysician answering servicesphysicians answering service
Share This Article
Facebook Copy Link Print
Share
By mikehaynes01
Mike Haynes is a Fitness & Nutritionist Who Believes in Living a healthy Lifestyle.He Loves to write about Fitness & Nutrition. He is also a expert advisor of Medical answering service also dedicated to provide accurate billing of patients,daily fitness tips, detailed fitness guides & fitness gear reviews, naturopathy treatment etc.

Stay Connected

1.5kFollowersLike
4.5kFollowersFollow
2.8kFollowersPin
136kSubscribersSubscribe

Latest News

Streamlining Healthcare Operations: How Our Consultants Drive Efficiency and Overall Improvement
Global Healthcare Policy & Law
June 11, 2025
magnesium supplements
The Wide-Ranging Benefits of Magnesium Supplements
Health
June 11, 2025
Preparing for the Next Pandemic: How Technology is Changing the Game
Technology
June 6, 2025
migraine home remedies and-devices
The Best Home Remedies for Migraines
Health Mental Health
June 5, 2025

You Might also Like

HIPAA and doctor communication
Hospital AdministrationMobile Health

Physicians Love to Text, Too

February 20, 2014
Social Media

Zebras and oxpeckers: Why resident physicians and social media need each other

August 19, 2016

Why Hospitals Need Social Remarketing

August 21, 2015

Doctor Wes Speaks on on Doctor Privacy

April 26, 2011
Subscribe
Subscribe to our newsletter to get our newest articles instantly!
Follow US
© 2008-2025 HealthWorks Collective. All Rights Reserved.
  • About
  • Contact
  • Privacy
Welcome Back!

Sign in to your account

Username or Email Address
Password

Lost your password?