Mammography Scheduling Portal Helps Improve Screening Attendance in Denmark

January 26, 2012
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With 200,000 women aged 50-69 years,  a free mammogram every second year and 750 patient appointments each day, the mammography screening program in Denmark’s Capital Region is the largest in the country. It also boasts a 75 percent screening attendance rate.

Key to balancing the demands of scheduling, hospital resources and patient satisfaction? Empowering women to book mammography appointments online at a convent time and location with the CARESTREAM Vue RIS Portal.

How It Works

With 200,000 women aged 50-69 years,  a free mammogram every second year and 750 patient appointments each day, the mammography screening program in Denmark’s Capital Region is the largest in the country. It also boasts a 75 percent screening attendance rate.

Key to balancing the demands of scheduling, hospital resources and patient satisfaction? Empowering women to book mammography appointments online at a convent time and location with the CARESTREAM Vue RIS Portal.

How It Works

  1. Women are sent a letter, questionnaire and leaflet explaining how to access the RIS Portal with a unique, password-protected, secure ID number.
  2. Once in the Portal, the patient navigates through a simple process to modify appointment time, day or location as many times as they like for up to three months. At the same time, the Portal seamlessly communicates with the hospital RIS to book.
  3. A summary screen displays date, time and address details to print for future reference.
  4. Patients can also cancel their appointment for the current screening round or altogether, giving them complete freedom of choice.
  5. The portal allows patients to include comments. Consequently, the hospital can track why some women are choosing not to attend their screening appointments.

This patient-centric solution makes it easier for women to coordinate  busy lives with hospital appointments because they no longer are required to phone the hospital between 8 a.m. and 3 p.m. For Denmark’s health system it means secretarial staff can find a more efficient use for the time they spent writing to non attenders, re-booking and dealing with cancellations.  For radiologists and technologists, it means  one system harmonizes  clinical tools and reports with a scheduling system that encourages quality care in a timely fashion.

Chief Physician Ilse Vejborg, Head of the Mammography Screening Programme, sat down with us at Righospitalet, the main hospital for the capital region ofDenmark, to discuss how Vue RIS has become the most used web site in the region and plans for continued improvements.

Come see the CARESTREAM Vue RIS at ECR2012 inVienna, March 1-5.

      

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