Mercy Virtual’s Randy Moore: ROI isn’t good enough (Podcast)

https://healthbb.files.wordpress.com/2015/09/hbdew0040-david-e-williams-interviews-mercys-randall-moore.mp3

https://healthbb.files.wordpress.com/2015/09/hbdew0040-david-e-williams-interviews-mercys-randall-moore.mp3

Randall Moore, MD. President of Mercy Virtual

Mercy Health has been doing big things in digital health. Last year I interviewed EVP Shannon Sock after he spoke in Boston. And recently I met Mercy Virtual’s president, Randall Moore, MD at Qualcomm Life’s Connect2015 conference to ask him some follow-up questions after his talk.

1. (0:10) You came out on stage and said ROI isn’t a high enough bar to cross. You really have to consider cash flow. Say more about that.
2. (1:16) You showed a compelling video of a patient’s experience. How much of that is vision and how much is real? For example, do you really have ‘warm handoffs’ to the ER when someone arrives after calling ahead?
3. (3:34) Many people at the conference have been sanguine about the new ‘value based’ models. But you said hospital-based ACOs are likely to fail. Why?
4. (6:07) You discussed radically reducing length of stay and increasing market share to stay viable. Does your business model rely on putting your competitors out of business?

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By healthcare business consultant David E. Williams, president of Health Business Group.