Nursing Homes Compare Website Adds Valuable Consumer Information

May 4, 2011
106 Views

 
The Centers for Medicare & Medicaid Services (CMS) has been making changes to the Nursing Home Compare website http://www.medicare.gov/ and is seeking comments from stakeholders and visitors to the site.  
  • On April 23rd, CMS added information to allow consumers to more directly file complaints about nursing homes with State Survey Agencies.  These changes include adding links from Nursing Home Compare to State complaint websites and making State phone numbers and fax numbers more prominent. They also added a standardized complaint form that consumers can use in cases where they prefer to submit a complaint by fax.
  •  A more visible consumer rights section has been added that clearly spells out resident and consumer rights and provides more information about courses of action that consumers can take if they feel that their rights are being violated.  This section also includes information on how to choose a nursing home and the Long-Term Care Ombudsman program.
  • In July, the number of substantiated complaints received and the number of enforcement actions (specifically Civil Money Penalties and Denials of Payment for New Admissions) that have been levied will be added.
  • CMS also in April “froze” quality measure data and the five star quality measure ratings currently on the website for a period of six months. Historically, CMS has updated quality measure data each quarter. However, new quality measure data are not yet available for display, so CMS will retain the current QM scores and star ratings until October 2011. 

This is of course all good news for consumers as the mover for more transparency in health care and long term care continues.

You may be interested

Where Is The Balance? Pushing Back Against Consumer Health Tech
eHealth
3 views
eHealth
3 views

Where Is The Balance? Pushing Back Against Consumer Health Tech

Larry Alton - August 18, 2017

When Republican Congressman Jason Chaffetz glibly remarked that Americans struggling to afford insurance should choose between that and their smartphones,…

What to Look for in Patient Solutions Software
eHealth
365 views
eHealth
365 views

What to Look for in Patient Solutions Software

Robert Cordray - August 17, 2017

The medical sector is one area where technology has had a significant impact, largely by providing tools that simplify many…

Can Natural Remedies Like RediCalm Decrease Stress and Anxiety?
Wellness
2 views
Wellness
2 views

Can Natural Remedies Like RediCalm Decrease Stress and Anxiety?

Ryan Kh - August 16, 2017

According to research from the National Institute of Mental Health, anxiety disorders are the most common mental illness in the…