By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
Health Works CollectiveHealth Works CollectiveHealth Works Collective
  • Health
    • Mental Health
  • Policy and Law
    • Global Healthcare
    • Medical Ethics
  • Medical Innovations
  • News
  • Wellness
  • Tech
Search
© 2023 HealthWorks Collective. All Rights Reserved.
Reading: Patient Experience: Exceeding the Patient’s Expectations
Share
Notification Show More
Font ResizerAa
Health Works CollectiveHealth Works Collective
Font ResizerAa
Search
Follow US
  • About
  • Contact
  • Privacy
© 2023 HealthWorks Collective. All Rights Reserved.
Health Works Collective > Business > Patient Experience: Exceeding the Patient’s Expectations
Business

Patient Experience: Exceeding the Patient’s Expectations

John_Damouni
John_Damouni
Share
4 Min Read
SHARE

Patient experience, patient satisfaction The challenges of providing patients with a “positive experience” in healthcare are undeniable. Most healthcare organizations work hard to meet the basic level of service standards demanded by their patients, governmental regulations, and the marketplace.

Contents
  • Personal Care
  • Anticipation of Needs
  • Family Engagement 

Patient experience, patient satisfaction The challenges of providing patients with a “positive experience” in healthcare are undeniable. Most healthcare organizations work hard to meet the basic level of service standards demanded by their patients, governmental regulations, and the marketplace. However, when it comes to patient experience, the difference between meeting the basic level of service, and delivering great, or even excellent service can be vast.  Nevertheless, the patient experience can be improved by making simple changes to the current service delivery model in healthcare organizations.

While it is virtually impossible to exceed all patients’ expectations, most patients expect healthcare organizations to be clean, rooms to be comfortable, and providers to be competent.  However, even when these basic expectations are met, the ability to satisfy patients’ concerns can determine whether a patient has a positive or negative experience at a hospital. Some of the common patient complaints include wait time, responsiveness of a timely manner of staff, and poor communication. Process redesign, rigorous employee selection processes, and intensive training programs are a few of the tactics utilized to combat some of the service symptoms patients experience.

The level of service delivery that healthcare organizations should strive for is exceeding expectations. In order to operate at this level, healthcare executives must make the following strategic objectives a top priority:

More Read

How A Doctor’s Perception of Patients Can Impact Patient Satisfaction
Facility Fees for Hospital-Owned Physician Offices: A Nasty Surprise for Patients
HIT Vendor Seeking MDDS for Meaningful Relationship
Health IT: A Rapidly Changing — and Lucrative — Industry
Eight Things We Are Looking for From Apple’s Healthbook and iOS 8
          • Create a culture of service; including strong service-oriented mission and vision statements
          • Select and recruit service-driven providers and healthcare professionals
          • Create an ongoing training program to support the changing needs of patients
          • Measure and evaluate service performance to continuously refine offerings

Once the aforementioned objectives are realized, the appropriate service infrastructure will be in place to drive a state-of-the-art service model. At this level of service standard, patients can expect that all interactions with healthcare professionals and the organization demonstrates a strong mission to deliver high quality service at each step in a patient’s wellness journey.  Some of the noticeable enhancements patients would be able to discern include:

Personal Care

Patients will receive personalized care from empathetic providers and staff who are emotionally connected to patients’ concerns.

Anticipation of Needs

Healthcare organizations striving to exceed patients’ expectations are led by providers and staff who can “sense and respond” before being asked or prompted. The ability to anticipate needs will comfort patients and build trust and credibility quickly. Examples of anticipation of needs may include responding to non-verbal signs a patient has pain or discomfort, or perhaps body-language cues exhibiting frustration with wait-times for a particular service.

Family Engagement 

One of the most glaring differences between healthcare and other service-oriented industries is family involvement. Frequent and consistent communication with family members can assist with easing a stressful experience. Furthermore, involving family members in the recovery process alleviates patient and family stress and enhances the chances of a speedy recovery.

Healthcare systems working to exceed their patients’ expectations understand the long term benefits to the patient and organization are manifold. Cutting-edge healthcare organizations start every initiative with the end (the patient) in mind. By building a culture of service, organizations would inherently improve the quality of care delivered, mitigate risk areas, retain talented individuals, and improve processes and procedures to increase operational efficiencies.

TAGGED:doctor/patient relationship
Share This Article
Facebook Copy Link Print
Share

Stay Connected

1.5kFollowersLike
4.5kFollowersFollow
2.8kFollowersPin
136kSubscribersSubscribe

Latest News

dental care
Importance of Good Dental Care for Health and Confidence
Dental health Specialties
October 2, 2025
AI in Healthcare
AI in Healthcare: Technology is Transforming the Global Landscape
Global Healthcare Policy & Law Technology
October 1, 2025
Choosing the Right Swimwear for Health and Safety
News
September 30, 2025
sports concussions
Concussion In Sports: How Common They Are And What You Need To Know
Infographics
September 28, 2025

You Might also Like

CAP Template Providing Too Much Information?

September 30, 2014
Hospital AdministrationTechnology

Balancing Smart Data With Cybersecurity for Hospitals

August 11, 2017

HHS Reform Timelines…Wiggle Room In Sight?

December 3, 2011
hospital negligence
Hospital Administration

3 Celebrities Who Were Victims Of Hospital Negligence

October 20, 2020
Subscribe
Subscribe to our newsletter to get our newest articles instantly!
Follow US
© 2008-2025 HealthWorks Collective. All Rights Reserved.
  • About
  • Contact
  • Privacy
Welcome Back!

Sign in to your account

Username or Email Address
Password

Lost your password?