The Priorities of Improving Patient Satisfaction
Listening to Your PatientsAs healthcare organizations ramp up their effort to improve…
What Kinds of Patient Experiences Are Occurring in Your Doctors’ Offices?
Hint: They Aren’t As Good As Your HCAHPS Scores Suggest Hint: They…
Patient Satisfaction Strongly Tied to Corporate Culture
A Focus on Patient Experience In recent years, healthcare organizations have turned the…
A Primer on the Economic Levers CMS Has To Improve Patient Satisfaction
Effective this month, CMS will institute its Value-Based Purchasing (VBP) Program, changing…
Patient Satisfaction – Simple Steps Hospitals Can Take
Patient Satisfaction in the hospital setting isn’t so hard after all. Patient…
How Patient Satisfaction Surveys Really Help
Physicians are understandably skeptical about the validity and usefulness of patient satisfaction…
