The Priorities of Improving Patient Satisfaction
Listening to Your Patients As healthcare organizations ramp up their effort to improve patient
What Kinds of Patient Experiences Are Occurring
Hint: They Aren’t As Good As Your HCAHPS Scores Suggest Hint: They Aren’t As
Patient Satisfaction Strongly Tied to Corporate Culture
A Focus on Patient Experience In recent years, healthcare organizations have turned the spotlight
A Primer on the Economic Levers CMS
Effective this month, CMS will institute its Value-Based Purchasing (VBP) Program, changing how providers
Patient Satisfaction – Simple Steps Hospitals Can
Patient Satisfaction in the hospital setting isn’t so hard after all. Patient
How Patient Satisfaction Surveys Really Help
Physicians are understandably skeptical about the validity and usefulness of patient satisfaction and experience