What are Hospitals Doing to “Improve the
The Beryl Institute released a new report, The State of Patient Experience, which reveals the
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The Beryl Institute released a new report, The State of Patient Experience, which reveals the
If a recent blog post by the CEO of the Cleveland Clinic is representative of
Medical establishments have to accept that the concept of customer service has arrived. In
Oddly enough, the Affordable Care Act (aka Obamacare) is being credited with spurring big
It’s no surprise to any of us that we remember situations that have exceeded
The number of “Likes” on a hospital’s Facebook page can be used as a
In a study published last month in the American Journal of Medical Quality, researchers
Patient Satisfaction and Pay For Performance in Healthcare ( P4P ) –
Improving patient satisfaction scores requires healthcare organizations to rethink and redesign service offerings to
Beryl Health has a new video with some great stats that demonstrate why Tower does