What are Hospitals Doing to “Improve the Patient Experience”? [infographic]
The Beryl Institute released a new report, The State of Patient Experience, which…
Is the CEO of the Cleveland Clinic Serious When He Says “No More Passive Patients”?
If a recent blog post by the CEO of the Cleveland Clinic is…
Four Ways to Improve Patient Satisfaction
Medical establishments have to accept that the concept of customer service has…
Obamacare Spurs Food Reform in Hospitals
Oddly enough, the Affordable Care Act (aka Obamacare) is being credited with…
The Surprising Science Behind Patient Satisfaction
It’s no surprise to any of us that we remember situations that…
Hospital Facebook LIKES Reflect Patient Satisfaction and Lower Mortality Rates
The number of “Likes” on a hospital’s Facebook page can be used…
Study: Facebook “Likes” Just as Good as Any Other Quality Measure
In a study published last month in the American Journal of Medical…
Patient Satisfaction and P4P – Three Things Doctors Need to Know
Patient Satisfaction and Pay For Performance in Healthcare ( P4P )…
Five Ways to Boost Patient Satisfaction Scores
Improving patient satisfaction scores requires healthcare organizations to rethink and redesign service…
Making Patient Experience a Priority
Beryl Health has a new video with some great stats that demonstrate why…
