What are Hospitals Doing to “Improve the
The Beryl Institute released a new report, The State of Patient Experience, which reveals the
Is the CEO of the Cleveland Clinic
If a recent blog post by the CEO of the Cleveland Clinic is representative of
Four Ways to Improve Patient Satisfaction
Medical establishments have to accept that the concept of customer service has arrived. In
Obamacare Spurs Food Reform in Hospitals
Oddly enough, the Affordable Care Act (aka Obamacare) is being credited with spurring big
The Surprising Science Behind Patient Satisfaction
It’s no surprise to any of us that we remember situations that have exceeded
Hospital Facebook LIKES Reflect Patient Satisfaction and
The number of “Likes” on a hospital’s Facebook page can be used as a
Study: Facebook “Likes” Just as Good as
In a study published last month in the American Journal of Medical Quality, researchers
Patient Satisfaction and P4P – Three Things
Patient Satisfaction and Pay For Performance in Healthcare ( P4P ) –
Five Ways to Boost Patient Satisfaction Scores
Improving patient satisfaction scores requires healthcare organizations to rethink and redesign service offerings to
Making Patient Experience a Priority
Beryl Health has a new video with some great stats that demonstrate why Tower does