More “Conversations” – Not More Health IT – Are What’s Needed To Increase Patient Engagement And Improve Patient Satisfaction
Diagnostics
275 views
Diagnostics
275 views

More “Conversations” – Not More Health IT – Are What’s Needed To Increase Patient Engagement And Improve Patient Satisfaction

Steve Wilkins - February 17, 2016

Health information technology is seen by many in the US health care industry as indispensable.  To such true believers, it is impossible for providers to deliver high…

Why Doctors Need To Listen To And Understand The Patient’s “Perspectives” – A True Story
Hospital Administration
308 views
Hospital Administration
308 views

Why Doctors Need To Listen To And Understand The Patient’s “Perspectives” – A True Story

Steve Wilkins - July 1, 2015

Perhaps the most fundamental principle of “patient-centered care” is for clinicians to understand the patient’s perspective regarding key aspects of a care episode.Here’s a real life example…

Is “Convincing” People to Use Health Apps the Right Approach to Patient Engagement?
Business
414 views
Business
414 views

Is “Convincing” People to Use Health Apps the Right Approach to Patient Engagement?

Steve Wilkins - April 10, 2015

If patient-centered care is supposed to be about “respecting the patient’s perspective” where possible, as well as a measure of high quality health care, then why are…

Business
148 views

Patient Engagement and Health IT: Disillusionment Sets In, Poll Shows

Steve Wilkins - February 12, 2015

This week, the 2015 HIMSS Patient Engagement Summit is taking place in sunny, warm Orlando. According to HIMMS, conference attendees will learn how “leading healthcare organizations” are…

Hospital Administration
196 views

Listen to Your Patient and They Will Tell You the Problem: A True Story

Steve Wilkins - January 27, 2015

Readers of Mind the Gap, I apologize for my absence in recent months. As you will see from my latest post, I have been away with my…

Patient Reactance: What It Is and Why Clinicians Need to Be Aware of It
Business
157 views
Business
157 views

Patient Reactance: What It Is and Why Clinicians Need to Be Aware of It

Steve Wilkins - August 21, 2014

Can you say “reactance”?  Don’t feel bad, I wasn’t familiar with the term either until recently.  But as you will see, anyone that has ever been a…

Need Help Meeting the 5% “Patient Use” Stage 2 MU Requirement?
Business
154 views
Business
154 views

Need Help Meeting the 5% “Patient Use” Stage 2 MU Requirement?

Steve Wilkins - August 8, 2014

A lot of physicians are having problems meeting Meaningful Use Stage 2, particularly the requirement which calls for 5% of patients to view/download/or transmit their online, personal…

Patient Nonadherence: A Rational Reaction to Sub-Optimal Physician-Patient Communication
Business
210 views
Business
210 views

Patient Nonadherence: A Rational Reaction to Sub-Optimal Physician-Patient Communication

Steve Wilkins - July 7, 2014

I have been working on a paper exploring the link between physician-patient communication and medication adherence and the implications for health care costs. Medication nonadherence among patients…

Patient-Centered Physicians Have Lower Diagnostic Testing Costs
Business
163 views
Business
163 views

Patient-Centered Physicians Have Lower Diagnostic Testing Costs

Steve Wilkins - June 26, 2014

For many physicians, the term “patient-centered” conjures up fears of longer office visits and patients demanding expensive diagnostic tests and procedures they don’t need. For many physicians,…

The Secret to Patient Engagement: More Engaging Physicians and Health IT
Hospital Administration
163 views
Hospital Administration
163 views

The Secret to Patient Engagement: More Engaging Physicians and Health IT

Steve Wilkins - May 25, 2014

I was the keynote speaker recently at a national Patient Engagement Symposium. I opened my presentation by asking the audience how many considered themselves to be engaged…