In an ideal world, your patients would all be polite and pleasant. Unfortunately, that’s not always the case. If you work in…
Health information technology is seen by many in the US health care industry as indispensable. To such true believers, it is impossible…
If there is one dominant factor that quickly erodes the patient-physician relationship, it is lack of respect—particularly a feeling of disrespect for…
People always ask me how I got started with my work in physician-patient communications. Like so many people, I had a story…
Stop Blaming the Patient and Fix the Real Problem – Poor Physician-Patient Communications
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Yet another in a seemingly endless series of articles blaming patients for all that’s wrong in health care is running in Modern…
The Adopt One! Challenge: The First Step to Better Patient Engagement and Patient Experiences
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A journey of a thousand miles begins with a single step. Or in the case of the Adopt One! Challenge…by encouraging physicians…
It goes without saying that people – you and I – need to be actively involved (ok…I’ll say it…engaged) in our own…