What are Hospitals Doing to “Improve the Patient Experience”? [infographic]

The Beryl Institute released a new report, The State of Patient Experience, which reveals the complex reality facing the patient experience movement. The trends are positive, with a continued increase in focus on defining and supporting patient experience efforts. Yet healthcare leaders are only cautiously optimistic about the impact of their efforts.

Key Findings ::

C-suite are happy with progress to improve Patient Experience but not as positive as two years ago
Patient Satisfaction, Quality/Patient Safety & Cost Reduction are still the top priorities
More organizations have a formal definition and formal structure for Patient Experience
A committee approach is most widely used to address Patient Experience
Only 23% of those responsible for Patient Experience spend 100% of their working on it
HCAHPS and leadership are key factors in providing great Patient Experience and measure progress

Today, only 22% of hospitals have a Chief Experience Officer. Cleveland Clinic’s James Merlino, MD is a thought leader in the field and offers superb insights on his blog. Yet despite the complexity and importance of the role only 3% of survey respondents feel it is important for this person to be a physician. What do you think?

The study answers questions faced by hospital and healthcare organizations and practitioners including:

How do healthcare leaders feel about the state of patient experience improvement within their organization?
What are some tactical approaches being taken by healthcare organizations to improve the patient experience?
What are the most-common roadblocks faced by professionals responsible for improving patient experience?
What role are incentives playing in moving toward improved patient experience?

>> Download the Complimentary Report
>> The State of Patient Experience 2013 Findings

This bi-annual survey was conducted by the Institute and Catalyst Healthcare Research and included 1,072 respondents from 672 unique organizations.