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doctor/patient relationship

How Micro-Moves Can Drive Major HealthCare Change: Walking the Patient's Path

October 10, 2013 by Karen Golden-Biddle

healthcare organization / shutterstock

Conventional wisdom holds that real transformation in healthcare requires bringing in consultants, undertaking large-scale and highly visible action, and jolting the organization into change. But there’s another, far less disruptive approach: what I call “micro-moves.”[read more]

Good Communication is Crucial to Physician and Patient Satisfaction

August 6, 2013 by Bill Crounse

Good Physician/Patient Communication

It’s no surprise that good communication with clinical staff is a significant attribute for patient satisfaction. Numerous studies have highlighted the importance of an open and honest dialogue between clinicians and their patients.[read more]

Physician No Show Appointments Demoralize Doctors

July 29, 2013 by Michael Kirsch

Of course, sometimes life happens and an appointment is missed or forgotten. As a member of the human species, I get this. However, many of the patients who are AWOL at appointment times have been contacted a day before by a living, breathing member of our superb staff. Here, the absence is inexcusable.[read more]

A U.S. Marine's Gift to a Doctor

July 15, 2013 by Michael Kirsch

U.S.M.C. pin

I saw an elderly patient a few months back for a gastrointestinal issue that fortunately led to a benign outcome. He was a modest man who spoke softly and used few words. As has been my custom for as long as I’ve sat across patients, I was interested to learn something of the man beyond the issue that brought him to see me. Indeed, it is these vignettes that I regard as the gems of my practice.[read more]

The Cost of Treating Uninsured Care - The Whistleblower Weighs In

July 1, 2013 by Michael Kirsch

Here’s my view. While there is very little in medicine or the world which should be absolute, medical advice must remain pure. It should depend only upon the physician’s best medical judgment regardless of the patient’s financial situation.[read more]

The New (Old) Family Doctor: Cheaper, Better Care Without Insurance

June 9, 2013 by Bruce Watson

Photo: Tara Higgins, Fosse Photography

The trouble with the current system, Neuhofel argues, is not that patients havehealth insurance, but rather that they are entirely dependent upon it. "I tell people that insurance is best reserved for expensive, unexpected events," he explains. For health maintenance and minor problems, he believes, most people should probably be paying out-of-pocket.[read more]

Physicians With High Productivity And Satisfaction Scores Employ Strong Patient-Centered Communication Skills

May 7, 2013 by Steve Wilkins

Physicians and managers should consider assessing the quality and effectiveness of their existing patient communication skills. The last time most physicians focused on their patient communication skills was back in medical school. Implement interventions and guidelines designed to improve the patient-centered communication skills of physicians and their care teams.[read more]


How to Find the Right Surgeon: Advice For Boomers

May 2, 2013 by Joan Justice


From the Editor

Finding a surgeon that you can trust to do a great job is important and often difficult. Asking family and friends is the way most people search, but it is not always the best way. Different people want different types of care and just because your neighbor had a great experience with her surgeon doesn't mean that surgeon is right for you.[read more]

New Policy Statement on Online Medical Professionalism

April 16, 2013 by David Harlow

online medical professionalism / shutterstock

The ACP Ethics, Professionalism, and Human Rights Committee; the ACP Council of Associates; and the FSMB Special Committee on Ethics and Professionalism spent 18 months developing a policy statement on online medical professionalism. Here are the five key position statements.[read more]

Hologram or Avatar Doctors: Why They Will Never Happen

April 11, 2013 by Terry Simpson

Dr. Steve Tierney – my doctor, a real doctor not an avatar or hologram

Here is the thing: I have insurance and can go to any hospital, any healthcare system in the world. As a physician in Phoenix I could easily get into Mayo Clinic, or any clinic with a phone call or two. Here is the difference: SouthCentral is built on relationships. I got to see that relationship first hand. You are not a “patient” at SouthCentral, you are a “customer-owner.”[read more]

Improving Patient Outcomes Through Prevention: Fitness and the Physician

April 9, 2013 by Kevin Campbell

As healthcare reform is phased in, more documentation of preventive care counseling is going to be required. Physicians must ask about smoking, exercise, alcohol use and diet. Weight control and striving for optimal body weight is critical in prevention of many chronic diseases such as diabetes, heart disease, hypertension, arthritis and sleep apnea. However, often counseling is not enough–as physicians, we must lead by example.[read more]

Social Media Benefits Delivery of Care in This Pediatric Practice

April 7, 2013 by Colleen Young

Sara Hamil and Dr. Paul Dempsey

As their portfolio of social media grows, adding LinkedIn, Foursquare and Google+ to their original suite of blog, texting, Twitter, Facebook and YouTube, Dr. Dempsey and his team are always on the lookout for new and novel ways to improve communications with team members and with their patient families. Their next step is, an online secure patient portal.[read more]