By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
Health Works CollectiveHealth Works CollectiveHealth Works Collective
  • Health
    • Mental Health
    Health
    Healthcare organizations are operating on slimmer profit margins than ever. One report in August showed that they are even lower than the beginning of the…
    Show More
    Top News
    physical health
    5 Ways Playing Games Can Improve Neural and Physical Health
    September 9, 2022
    Reasons For Hair Loss and Its Treatment
    Reasons For Hair Loss and Its Treatment
    February 16, 2022
    healthcare organization
    5 Actionable Strategies For Healthcare Organizations
    August 15, 2022
    Latest News
    Beyond Nutrition: Everyday Foods That Support Whole-Body Health
    June 15, 2025
    The Wide-Ranging Benefits of Magnesium Supplements
    June 11, 2025
    The Best Home Remedies for Migraines
    June 5, 2025
    The Hidden Impact Of Stress On Your Body’s Alignment And Balance
    May 22, 2025
  • Policy and Law
    • Global Healthcare
    • Medical Ethics
    Policy and Law
    Get the latest updates about Insurance policies and Laws in the Healthcare industry for different geographical locations.
    Show More
    Top News
    The Latest Numbers on Exchange Enrollment
    January 20, 2014
    conversational AI in healthcare
    How Conversational AI is Making Healthcare More Patient-Centric
    July 24, 2024
    create tracking metrics HIS
    Create Tracking Metrics for ICD-10 Preparation
    February 18, 2014
    Latest News
    Let Your Lawyer Handle the Work Before You Pay Medical Costs
    July 6, 2025
    Top HIPAA-Compliant Messaging Apps for Healthcare Teams
    June 25, 2025
    When Healthcare Ends, the Legal Process Begins: What Families Should Know About Probate and Medical Estates
    June 20, 2025
    Preventing Contamination In Healthcare Facilities Starts With Hygiene
    June 15, 2025
  • Medical Innovations
  • News
  • Wellness
  • Tech
Search
© 2023 HealthWorks Collective. All Rights Reserved.
Reading: Cleveland Clinic’s Latest Startup Tackles Hospital-Patient Communication and Scheduling
Share
Notification Show More
Font ResizerAa
Health Works CollectiveHealth Works Collective
Font ResizerAa
Search
Follow US
  • About
  • Contact
  • Privacy
© 2023 HealthWorks Collective. All Rights Reserved.
Health Works Collective > Business > Cleveland Clinic’s Latest Startup Tackles Hospital-Patient Communication and Scheduling
Business

Cleveland Clinic’s Latest Startup Tackles Hospital-Patient Communication and Scheduling

Deanna Pogorelc
Deanna Pogorelc
Share
2 Min Read
SHARE

hospital customer service

Originally published on MedCityNews.com.

(Editor’s note: for a great interview with RelateCare’s Managing Director, click here)

hospital customer service

More Read

patient advocacy
Forget Patient Advocacy: Be a Patron of Patients
Ways to Make Your Images Work for You
Are Doctors Shifting to the Left?
2015 CPT Coding Changes and Your Radiology Practice
Patient-Centered Physicians Have Lower Diagnostic Testing Costs

Originally published on MedCityNews.com.

(Editor’s note: for a great interview with RelateCare’s Managing Director, click here)

A new Cleveland Clinic spinoff will leverage a partnership with an Irish contact center service provider to commercialize a centralized patient scheduling and communication model developed at the Clinic.

The joint venture, called RelateCare, designs and implements patient access strategies, patient relationship management strategies and customized patient calling programs for healthcare organizations in Ireland, Europe and the U.S. It also offers a set of patient scheduling guidelines called AppointmentLogic and additional consultation services, including post-discharge communication programs.

The Clinic and its partner in the joint venture, Rigney Dolphin, say the focus of these programs is preventive care, timely intervention and patient education.

“The RelateCare philosophy is to provide the right appointment with the right physician at the right place, utilizing clinically driven, technology-enabled appointment scheduling as a patient service,” said Frank Dolphin, a member of the company’s board and founder of the Rigney Dolphin Group. “This will increase access, enhance patient satisfaction, reduce readmissions and improve efficiencies in its client organizations.”

In surveys, consumers have cited inadequate communication as a top concern when it comes to their providers.

RelateCare joins a small cohort of other service/IT companies spun out of the clinic in the last five years, including ImageIQ and Explorys. Most of the other commercialization ventures have focused on medical devices, drugs and diagnostics.

[Photo by stockimages]

TAGGED:cleveland clinichealth start-ups!
Share This Article
Facebook Copy Link Print
Share

Stay Connected

1.5kFollowersLike
4.5kFollowersFollow
2.8kFollowersPin
136kSubscribersSubscribe

Latest News

car accident lawsuit
Let Your Lawyer Handle the Work Before You Pay Medical Costs
Policy & Law
July 6, 2025
women dental care
What Is a Smile Makeover and How Much Does It Cost?
Dental health
June 30, 2025
HIPAA-Compliant Messaging Apps
Top HIPAA-Compliant Messaging Apps for Healthcare Teams
Global Healthcare Policy & Law Technology
June 25, 2025
recovering from injury
Rebuilding After Injury: Path to Physical and Emotional Recovery
News
June 22, 2025

You Might also Like

Year in Review 2013: Evidence and Market Access

January 1, 2014

Johns Hopkins Ready To Open $1 Billion Dollar Facility

April 15, 2012

Are ACOs Just the Managed Care of the 90’s?

October 23, 2014
Image
BusinesseHealthHealth Reform

High Quality, Low Cost HealthCare Video Interview Series: Dr. Jennifer Dyer and EndoGoal

November 6, 2012
Subscribe
Subscribe to our newsletter to get our newest articles instantly!
Follow US
© 2008-2025 HealthWorks Collective. All Rights Reserved.
  • About
  • Contact
  • Privacy
Welcome Back!

Sign in to your account

Username or Email Address
Password

Lost your password?