By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
Health Works CollectiveHealth Works CollectiveHealth Works Collective
  • Health
    • Mental Health
  • Policy and Law
    • Global Healthcare
    • Medical Ethics
  • Medical Innovations
  • News
  • Wellness
  • Tech
Search
© 2023 HealthWorks Collective. All Rights Reserved.
Reading: Health Insurance Industry Has Worst Customer Service – Survey Says
Share
Notification Show More
Font ResizerAa
Health Works CollectiveHealth Works Collective
Font ResizerAa
Search
Follow US
  • About
  • Contact
  • Privacy
© 2023 HealthWorks Collective. All Rights Reserved.
Health Works Collective > Business > Health Insurance Industry Has Worst Customer Service – Survey Says
BusinessNews

Health Insurance Industry Has Worst Customer Service – Survey Says

dikedrummond
dikedrummond
Share
1 Min Read
healthcare insurance industry customer service
SHARE

 

 

healthcare insurance industry customer serviceHealth Insurance Industry ranked last of 18 industries surveyed in the recent 2012 Temkin Experience Ratings.

Kaiser Permanente was the top rated health plan, the only plan to receive an “okay” rating, but it is only ranked 87th overall. TriCare, Medicare, Aetna, United Healthcare, Humana, Empire BCBS, Blue Shield of CA, and CIGNA all received “poor” ratings. Four plans received “very poor” ratings and are ranked in the bottom seven across all 18 industries: Highmark BCBS, Health Net, Medicaid, and Anthem BCBS.

More Read

LoneStar Heart is Focused on Preserving & Restoring Heart Functions to Heart Failure Patients
How Much Does an MRI Cost? $425 to $2530
Critical Measures for Stopping Terrifying Hospital Data Breaches
How Does Your Hospital Compare on Hospital Acquired Conditions?
Medicare Advantage Cuts Not Only Delayed But Reversed

The sliver of good news can be found in the small two percentage-point improvement in insurers’ customer service ranking between the 2011 and 2012 surveys. “It’s troubling that only one healthcare plan can even achieve an (OK) rating; the entire industry needs a customer experience wake-up call,” said Bruce Temkin, managing partner for Temkin Group. “While it’s great to see some improvement, it’s not enough.”

Link to the Survey
Link to the Temkin blog post on healthcare industry results
TAGGED:customer servicehealth insurance
Share This Article
Facebook Copy Link Print
Share

Stay Connected

1.5kFollowersLike
4.5kFollowersFollow
2.8kFollowersPin
136kSubscribersSubscribe

Latest News

dental care
Importance of Good Dental Care for Health and Confidence
Dental health Specialties
October 2, 2025
AI in Healthcare
AI in Healthcare: Technology is Transforming the Global Landscape
Global Healthcare Policy & Law Technology
October 1, 2025
Choosing the Right Swimwear for Health and Safety
News
September 30, 2025
sports concussions
Concussion In Sports: How Common They Are And What You Need To Know
Infographics
September 28, 2025

You Might also Like

ready for icd-10? HIS
BusinesseHealthFinanceHospital AdministrationMedical Records

Are Your Vendors Ready for ICD-10?

March 8, 2014

Digital Health Summit: Should it be Advancing or Aligning Innovation?

January 14, 2012

Wireless Devices Will Dramatically Change How Medicine Is Practiced

December 2, 2011

Making Patients With Devices Less Dependent on Doctors

August 15, 2012
Subscribe
Subscribe to our newsletter to get our newest articles instantly!
Follow US
© 2008-2025 HealthWorks Collective. All Rights Reserved.
  • About
  • Contact
  • Privacy
Welcome Back!

Sign in to your account

Username or Email Address
Password

Lost your password?