By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
Health Works CollectiveHealth Works CollectiveHealth Works Collective
  • Health
    • Mental Health
    Health
    Healthcare organizations are operating on slimmer profit margins than ever. One report in August showed that they are even lower than the beginning of the…
    Show More
    Top News
    physical health
    5 Ways Playing Games Can Improve Neural and Physical Health
    September 9, 2022
    Reasons For Hair Loss and Its Treatment
    Reasons For Hair Loss and Its Treatment
    February 16, 2022
    healthcare organization
    5 Actionable Strategies For Healthcare Organizations
    August 15, 2022
    Latest News
    Grounded Healing: A Natural Ally for Sustainable Healthcare Systems
    May 16, 2025
    Learn how to Renew your Medical Card in West Virginia
    May 16, 2025
    Choosing the Right Supplement Manufacturer for Your Brand
    May 1, 2025
    Engineering Temporary Hospitals for Extreme Weather
    April 24, 2025
  • Policy and Law
    • Global Healthcare
    • Medical Ethics
    Policy and Law
    Get the latest updates about Insurance policies and Laws in the Healthcare industry for different geographical locations.
    Show More
    Top News
    email marketing in healthcare
    Harnessing the Power of Email Marketing in Healthcare
    October 26, 2023
    healthcare claims
    The Role of Communication in Resolving Complex Workers’ Compensation Claims in Healthcare Settings
    September 22, 2024
    Wounds and Wisdom: What Motorcycle Accidents Teach Us About Health and Healing
    Wounds and Wisdom: What Motorcycle Accidents Teach Us About Health and Healing
    February 12, 2025
    Latest News
    Building Smarter Care Teams: Aligning Roles, Structure, and Clinical Expertise
    May 18, 2025
    The Critical Role of Healthcare in Personal Injury Recovery: A Comprehensive Guide for Victims
    May 14, 2025
    The Backbone of Successful Trials: Clinical Data Management
    April 28, 2025
    Advancing Your Healthcare Career through Education and Specialization
    April 16, 2025
  • Medical Innovations
  • News
  • Wellness
  • Tech
Search
© 2023 HealthWorks Collective. All Rights Reserved.
Reading: How An Answering Service Helps Avoid Costly Medical Malpractice Claims
Share
Notification Show More
Font ResizerAa
Health Works CollectiveHealth Works Collective
Font ResizerAa
Search
Follow US
  • About
  • Contact
  • Privacy
© 2023 HealthWorks Collective. All Rights Reserved.
Health Works Collective > eHealth > Medical Records > How An Answering Service Helps Avoid Costly Medical Malpractice Claims
eHealthMedical Records

How An Answering Service Helps Avoid Costly Medical Malpractice Claims

mikehaynes01
Last updated: September 28, 2020 8:16 pm
mikehaynes01
Share
6 Min Read
SHARE

 

Contents
There’s a catchWhy it pays to hire an answering serviceThere’s morePatient follow-upOverall

Medical malpractice is a costly burden to your practice. These might include failure to ensure the security of patients’ information leading to lawsuits. Additionally, failure to give patients timely care results in negative health outcomes and costly malpractice cases. It’s essential that you have a strategy to lessen these malpractices from your practice. A good option to avoid this costly burden is to entrust the services of a reputable doctor’s answering service.

There’s a catch

Today, patients expect quality medical care from medical service providers. Therefore, practitioners must ensure that patients are guaranteed to receive seamless care and assistance including:

  • Respect
  • Kindness
  • Compassion
  • Affordable care
  • 24/7 customer service

This might be a bit overwhelming for medical practitioners with a large number of patients to attend to. It might not be so easy to handle other tasks such as answering all phone calls. You’re likely not to pick all the calls with other callers left on hold for some time. Those who don’t have patience are likely to hang up and switch to other providers.

More Read

healthcare social media
New Policy Statement on Online Medical Professionalism
Mobile Health Around the Globe: Barcelona – Mobile World Capital
Using Open Source Software in Safety-Critical Medical Devices
Doctors 2.0 and You – Coming Up!
What Social Media Site Is Your Doctor Networking on?

Quality patient care creates a strong bond with patients. However, those ties are likely to get broken quickly if you don’t make effort to be available to answer their phone calls. Letting callers stay on hold and not picking some calls is a disrespectful gesture. Retaining and attracting new clients becomes harder since all patients need assurance that their concerns will be attended to always. This is why it’s a smart idea to hire professionals to handle all your calls. You will have peace of mind that all your callers will be attended to.

Why it pays to hire an answering service

A professional medical answering service focuses on responding to patients’ needs in a timely manner. The goal of medical practice is to respond to patients’ concerns quickly in the most professional manner. Ignoring them patients’ care requests, putting off care, and offering inappropriate instructions are significant health care malpractices. These are likely to make the patient serve you with a lawsuit.

Luckily, if you hire a professional and experienced answering service, your practice will be safe from all that. An answering agency has highly trained and experienced call operators who will ensure that all calls to your practice are answered quickly. This also allows patients to schedule appointments with the physician. The skilled call operators seamlessly answer patient request for basic information regarding your service and services offered. Additionally, these operators will respond swiftly to all callers’ help requests to allow seamless emergency dispatch service.

There’s more

Some of the medical malpractice claims aren’t true. Medical answering services can use call logs as a defense for such frivolous cases. This is helpful in case a patient claims that they called your office multiple times without getting necessary assistance. The call logs are proof of how many times the patient called your practice, the call duration, and where they spoke to a live operator. Additionally, the operator might have taken notes regarding the nature of the call.

In court, the call logs can be matched against your phone records to prove that actually, an operator responded to the patient. An answering service that focuses on documentation will help your practice offer the highest standard of care to exceed patients’ expectations. Additionally, the documentation comes in handy to avoid damages from frivolous medical malpractice cases.

Patient follow-up

It’s very important to follow-up all patients after an examination to get valuable feedback regarding your service. Whether the patient suffered something more minor, like a first degree burn, or something major requiring a hip brace, you should perform a follow-up. This allows detecting any patient issues and the responsible party. Ensure to follow up on the parties involved to ensure that the patient gets the attention they deserve. This requires having a protocol for all employees to service patients efficiently and effectively. These should be backed by appropriate documentation to allow follow up on each patient to detect any malpractice. You’ll be in a better position to fix the issue before the patient decides to sue for negligence.

Overall

Medical practice is a major issue for most medical providers. Fortunately, there are preventative options to help avoid such claims. Be sure to chose a quality answering service that complies with HIPAA to help ensure that your practice provides excellent care and avoids these issues.

TAGGED:answering serviceanswering servicesHealthcareMalpracticemalpractice claimsmedical answering servicemedical caremedical malpractice
Share This Article
Facebook Copy Link Print
Share
By mikehaynes01
Mike Haynes is a Fitness & Nutritionist Who Believes in Living a healthy Lifestyle.He Loves to write about Fitness & Nutrition. He is also a expert advisor of Medical answering service also dedicated to provide accurate billing of patients,daily fitness tips, detailed fitness guides & fitness gear reviews, naturopathy treatment etc.

Stay Connected

1.5kFollowersLike
4.5kFollowersFollow
2.8kFollowersPin
136kSubscribersSubscribe

Latest News

Clinical Expertise
Building Smarter Care Teams: Aligning Roles, Structure, and Clinical Expertise
Health care
May 18, 2025
Grounded Healing: A Natural Ally for Sustainable Healthcare Systems
Grounded Healing: A Natural Ally for Sustainable Healthcare Systems
Health
May 15, 2025
Learn how to Renew your Medical Card in West Virginia
Learn how to Renew your Medical Card in West Virginia
Health
May 15, 2025
Dr. Klaus Rentrop Shares Acute Myocardial Infarction heart treatment
Dr. Klaus Rentrop Shares Acute Myocardial Infarction
Cardiology
May 13, 2025

You Might also Like

Medical Records

4 Innovative Ways Healthcare Can Use Big Data to Improve Patient Diagnoses

February 2, 2017
Clinical Trial Recruitment
BusinesseHealthMedical DevicesSocial Media

Avoid These Top Three Mistakes in Clinical Trial Marketing

May 19, 2014
eHealthRemote Diagnostics

Is E-mailing with Patients a Good Idea?

November 23, 2015
Photo of a man carrying a backpack and walking in Times Square as a featured image for a post about tips for a successful return to work after rehab
Health

Ways to Make Your Return to Work After Rehab as Smooth as Possible

August 24, 2022
Subscribe
Subscribe to our newsletter to get our newest articles instantly!
Follow US
© 2008-2025 HealthWorks Collective. All Rights Reserved.
  • About
  • Contact
  • Privacy
Welcome Back!

Sign in to your account

Username or Email Address
Password

Lost your password?