By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
Health Works CollectiveHealth Works CollectiveHealth Works Collective
  • Health
    • Mental Health
  • Policy and Law
    • Global Healthcare
    • Medical Ethics
  • Medical Innovations
  • News
  • Wellness
  • Tech
Search
© 2023 HealthWorks Collective. All Rights Reserved.
Reading: Patients Come Second: Why Not?
Share
Notification Show More
Font ResizerAa
Health Works CollectiveHealth Works Collective
Font ResizerAa
Search
Follow US
  • About
  • Contact
  • Privacy
© 2023 HealthWorks Collective. All Rights Reserved.
Health Works Collective > Business > Hospital Administration > Patients Come Second: Why Not?
Hospital Administration

Patients Come Second: Why Not?

thielst
thielst
Share
4 Min Read
patients come second
SHARE

patients come secondLast week I finished reading a book about leadership and employee engagement, Patients Come Second.  It was written by a health system CEO and the chief cult

patients come secondLast week I finished reading a book about leadership and employee engagement, Patients Come Second.  It was written by a health system CEO and the chief culture officer of a healthcare service company.  The combination of both their perspectives really does highlight how anyone working in healthcare is the patient experience.

Right off the bat, the authors defend the title “Patients Come Second”.  Why? Because lately we hear so much about how patients come first.  I’d have to agree that patients can only come first after healthcare leaders have truly engaged their employees.  Thus, I guess, patients really do come second.

Some of the other highlights for me were those points that hit home and/or new ways to approach the challenges faced day to day.  Read the book and share what stands out for you as a comment.

More Read

Image
$6,500 for Narcotics
How Health Facilities Can Prepare For Natural Disasters
Innovating Technology to Drive Collaborative Care [VIDEO]
What is a Safety Net Provider? Interview with NAPH CEO Dr. Bruce Siegel
Price Transparency: What to Do and What Not to Do
  • Finally… explaining why following a direction matters, as does, empowering subordinates themselves.  I always believed my role was to instill a drive for high levels of performance… that would sustain even after I was gone.
  • For my fellow shy quiet types, we really do need to step into our “people person” role – engaging and having a little fun.
  • Real leaders step up and show they are there for the people – even if it means leaders driving employees to work or covering phones during an ice storm… or perhaps covering the ER front desk and phones while the staff focus on the patients in the back.
  • No whiners, losers or jerks… cut out the cancerous people before the suck the life out of the organization and its people
  • Develop the moral courage as a leader to break free from the grasp of the crabs who will always be ready to pull you and your coworkers down
  • A mission and vision are more that a plaque! We must know the same division CFO
  • People who only focus on cutting costs to boost their financials are… lazy! I agree it takes a holistic approach to maintain the health of a bottom line. 
  • Don’t take your eye off the real ball.. the people who provide and support the care processes

The book also addresses the benefits of rounding, which has always seemed, to me, like a foundational core competency for leaders.  However, I once had a department manager stop me during my rounds after being at a hospital for at least a year.  She had always engaged with me when I came by with questions or just to say “hello” and ask how things were going.  But finally, she asked me why I did it and explained that she had never seen a hospital executive do that before in the organization.  As she stated, “We always go up to their office.”  This was one of the best compliments I have ever received!

(image: Patients / shutterstock)

Share This Article
Facebook Copy Link Print
Share

Stay Connected

1.5kFollowersLike
4.5kFollowersFollow
2.8kFollowersPin
136kSubscribersSubscribe

Latest News

Epidemiological Health Benefits
Personal and Epidemiological Health Benefits of Blood Pressure Management
Health
October 13, 2025
Traumatic Brain Injuries
Understanding Traumatic Brain Injuries: What Families Need to Know
Policy & Law
October 10, 2025
Remote Monitoring touchpoints
Remote Monitoring Touchpoints Patients Will Actually Follow
Technology
October 9, 2025
dental care
Importance of Good Dental Care for Health and Confidence
Dental health Specialties
October 2, 2025

You Might also Like

Image
BusinessGlobal HealthcareHospital Administration

It’s Time to Measure Patient Outcomes

April 16, 2015

There is No Such Thing as an “Unbundled” Medical Bill

November 28, 2011

Dartmouth: Risk Adjustment Doesn’t Work

February 22, 2013

5 Things to Look for in a Next Generation Revenue Cycle Management System

June 19, 2014
Subscribe
Subscribe to our newsletter to get our newest articles instantly!
Follow US
© 2008-2025 HealthWorks Collective. All Rights Reserved.
  • About
  • Contact
  • Privacy
Welcome Back!

Sign in to your account

Username or Email Address
Password

Lost your password?