President Obama Issues Order To Federal Agencies – Use Technology to Improve Customer Service

This is good news and it certainly can’t hurt.  Agencies have 6 months to submit their plans and the President says the government agencies are not learning from what private industry does.  The President also knows this move will also save money.  It’s too bad the folks on the other side of the hill don’t fall under this Executive Order.  If you have read here often enough you know I am on a big campaign to get Congress members to do the very same thing.   I used the IBM Watson Server configuration and you can read more at the link below.  Those folks just don’t get it, so off to Wall Stre

This is good news and it certainly can’t hurt.  Agencies have 6 months to submit their plans and the President says the government agencies are not learning from what private industry does.  The President also knows this move will also save money.  It’s too bad the folks on the other side of the hill don’t fall under this Executive Order.  If you have read here often enough you know I am on a big campaign to get Congress members to do the very same thing.   I used the IBM Watson Server configuration and you can read more at the link below.  Those folks just don’t get it, so off to Wall Street IBM goes. 

IBM Watson Capabilities Being Pitched to Financial Industry-Congress Must Not Have Felt They Needed This So Further Behind We Fall With Effective Intelligent Lawmaking

At the rate we are going there, I hope we don’t end up seeing a sequel to “Inside Job” in a couple years and I would love to be wrong on this one.  “Streamlining Service Delivery and Improving Customer Service, is the name of the order.  The government said we can’t use decreasing budgets as an excuse to get less done.

“Inside Job”–A Learning Experience and Documentary About Financial Algorithms-And Some of Same Exists in Healthcare

GSA in May plans to release a $2.5 billion procurement to consolidate 950,000 email inboxes across 100 email systems and utilize cloud services to do so.  This brings me around once more to Congressional digital illiteracy as last year the Senate refused to fund cloud services and myself and everyone else in IT could not believe what we heard and as it has progressed in only a few months, this really makes the case for folks not knowing what they are doing with budgets and laws and showing a true lack of collaboration skills.

Senate Cuts Cloud Services From Budget That Would Allow for Data Center and IT Infrastructure Consolidation–Back to the 8 Track Tapes Next?

Here’s a good video from Yale University that talks about analytics and what to do with the massive amounts of data and using it effectively.  Both federal agencies and Congress should pay attention here to learn how to use deep analytic tools.  You can’t give good customer service without the right tools so the President is on track here.