By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
Health Works CollectiveHealth Works CollectiveHealth Works Collective
  • Health
    • Mental Health
    Health
    Healthcare organizations are operating on slimmer profit margins than ever. One report in August showed that they are even lower than the beginning of the…
    Show More
    Top News
    What Are the Benefits of CBD?
    November 27, 2021
    How to Measure Adult Diapers- The Ultimate Guide to Picking the Right Size
    March 8, 2022
    medicine cabinet
    The Effect Of Finished Dosage Form Manufacturing In New Drugs
    July 5, 2022
    Latest News
    Why Custom Telemedicine Apps Outperform Off‑the‑Shelf Solutions
    July 20, 2025
    How Probate Planning Shapes the Future of Your Estate and Family Care
    July 17, 2025
    Beyond Nutrition: Everyday Foods That Support Whole-Body Health
    June 15, 2025
    The Wide-Ranging Benefits of Magnesium Supplements
    June 11, 2025
  • Policy and Law
    • Global Healthcare
    • Medical Ethics
    Policy and Law
    Get the latest updates about Insurance policies and Laws in the Healthcare industry for different geographical locations.
    Show More
    Top News
    What You Should Know Before Filling A Wrongful Death Claim
    September 28, 2020
    How To Find A Good Alcohol Treatment Center
    December 19, 2022
    HIPAA Compliance: What Is It, Why Is It Important, And How To Simplify It?
    January 24, 2023
    Latest News
    How IT and Marketing Teams Can Collaborate to Protect Patient Trust
    July 17, 2025
    How Health Choices and Legal Actions Intersect After an Injury
    July 17, 2025
    How communities and healthcare providers can address slip and fall injuries with legal awareness
    July 17, 2025
    Let Your Lawyer Handle the Work Before You Pay Medical Costs
    July 6, 2025
  • Medical Innovations
  • News
  • Wellness
  • Tech
Search
© 2023 HealthWorks Collective. All Rights Reserved.
Reading: Should Hospitals Offer Hotel-like Services?
Share
Notification Show More
Font ResizerAa
Health Works CollectiveHealth Works Collective
Font ResizerAa
Search
Follow US
  • About
  • Contact
  • Privacy
© 2023 HealthWorks Collective. All Rights Reserved.
Health Works Collective > Business > Should Hospitals Offer Hotel-like Services?
Business

Should Hospitals Offer Hotel-like Services?

DavidEWilliams
DavidEWilliams
Share
2 Min Read
Image
SHARE

Image

Henry Ford Hospital in Bloomfield, MI offers room service, flat screen TVs and other hotel-style amenities. The primary goal is to attract well-insured commercial patients, but there’s also an underlying claim that care is enhanced as well.

Image

Henry Ford Hospital in Bloomfield, MI offers room service, flat screen TVs and other hotel-style amenities. The primary goal is to attract well-insured commercial patients, but there’s also an underlying claim that care is enhanced as well.

More Read

The Art of Strategic Communications Planning and Content Marketing
HIPAA Audits: The Latest Oracular Prognostications
Beyond the Buzz: A Guide to Analyzing Healthcare Hashtags
Microsoft Innovation Awards 2011
Things To Consider Before Becoming A Locum Tenens Hospitalist

FierceHealthcare’s article on the subject also offers an opposing view from NYU hospital, who pooh-poohed the idea. The NYU exec didn’t object to being treated nicely and receiving amenities, but said people get confused about what patient centered care is, thinking it’s about being nice and acting like a hospital is a hotel. “That won’t achieve more positive healthcare outcomes or safety.”

It’s an interesting contention but I wouldn’t be so quick to dis the Henry Ford approach. My hypothesis is that high service levels overall may very well contribute to healing. It may also bring up the level of professionalism of the rest of the staff, give patients a more positive outlook, and reduce stress.

On the point about being nice, I’d really have to disagree with the NYU approach. It’s off-putting in any environment when the staff (or worse, senior management) thinks it’s ok not to be nice. Being nice is part of improving communications and will get the patient to relax and open up in conversation. That should help improve outcomes and safety.

The move toward hotel-like services in hospitals reminds me of when airports shifted from institutional food services to name brand restaurant chains. Remember that? No it didn’t necessarily make the planes take off and land on time, but it didn’t hurt either.

photo:concierge/shutterstock


TAGGED:customer service
Share This Article
Facebook Copy Link Print
Share

Stay Connected

1.5kFollowersLike
4.5kFollowersFollow
2.8kFollowersPin
136kSubscribersSubscribe

Latest News

holistic dental
Holistic Dentist Services Are Natural and Safe
Dental health Specialties
July 28, 2025
botox certification
Help Improve People’s Skin Health Via Botox Certification
Skin Specialties
July 22, 2025
Telemedicine Apps
Why Custom Telemedicine Apps Outperform Off‑the‑Shelf Solutions
Health
July 20, 2025
Grounded Healing: A Natural Ally for Sustainable Healthcare Systems
How IT and Marketing Teams Can Collaborate to Protect Patient Trust
Global Healthcare Policy & Law
July 17, 2025

You Might also Like

Hospital Robots Are on Their Way

March 16, 2012

The Doctor Will See You Now. Really!

May 9, 2012

Why 1 + 1 = 10 for Physicians and Information Technologists

July 28, 2014

Greedy Insurance Company Backs Down: The Little Guy Wins!

August 15, 2011
Subscribe
Subscribe to our newsletter to get our newest articles instantly!
Follow US
© 2008-2025 HealthWorks Collective. All Rights Reserved.
  • About
  • Contact
  • Privacy
Welcome Back!

Sign in to your account

Username or Email Address
Password

Lost your password?