Many people are worried that the introduction of computers into medicine will further depersonalize clinical care . Their concern is that technology…
Wonder What Your Doctors And Patients Talk About…Or Don’t Talk About…Behind Closed Exam Room Doors?
2 Mins read
Soon you can stop wondering… For the most us, our first patient experience was a trip to the Pediatrician’s office with our…
The Open Notes initiative has created a flurry of interest in the on-line medical community but not even a blip that I…
Problem resolution methodology is without a doubt an integral part of a patient experience strategy. When a patient incident inevitably arises, organizations…
Look at your clinic through your patient’s eyes by putting yourself in their shoes. Imagine you have poor literacy skills and have…
According to a recent study, patients want their doctors to reach out to them proactively even when they aren’t sick. The study…
Would Increased Reimbursement And Longer Visits Improve Physician-Patient Communications?
3 Mins read
In a word…no. It has been said that a physician’s patient communication skills are just as important as their clinical knowledge. After…
This is a great video conversation about doctor and patient communications between Cleveland Clinic’s Chief Patient Experience Officer (a physician) and ePatient…
Hint: They Aren’t As Good As Your HCAHPS Scores Suggest Hint: They Aren’t As Good As Your HCAHPS Scores Suggest Now that…