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customer service

Should Hospitals Offer Hotel-like Services?

Henry Ford Hospital in Bloomfield, MI offers room service, flat screen TVs…

DavidEWilliams
DavidEWilliams
November 1, 2012

Industry Funded Medical Research and The Integrity of the Scientific Method: Have We Lost Our Way?

Recently, my middle school daughter has been learning about the use of…

Kevin Campbell
Kevin Campbell
October 30, 2012

Irresistible Forces: HealthCare Costs

At our first meeting years ago, Tom Emerick, Walmart’s then VP of…

Brian Klepper
Brian Klepper
October 30, 2012

Flu Shot at Walgreens: a Pleasant Experience

I decided it was time for my flu shot yesterday and decided…

DavidEWilliams
DavidEWilliams
October 30, 2012

Innovating Medicaid for Healthcare Reform

With two short weeks to go before an unprecedented presidential election, healthcare…

Principle Healthcare
Principle Healthcare
October 28, 2012
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mayo clinic

Person-Centered HealthCare: Mayo Clinic’s Three “P”s

Last week I attended the Mayo Clinic's Annual Social Media Summit in…

docnieder
docnieder
October 26, 2012

Science for Sale: The Very Sad Case of Medtronic’s “Infuse”

Recently, I met with an Israeli naturopath who wanted to crowdfund his…

psalber
psalber
October 26, 2012

MGMA 2012 Annual Conference – Small Steps, Big Changes

I spent a couple days this week at the annual meeting of…

David Harlow
David Harlow
October 25, 2012

Do’s and Dont’s for Effective “Lightening” Demos of Your Health IT Product

 I’ll be moderating the the first of 3 “Innovator’s Challenge” sessions at…

ShahidShah
ShahidShah
October 25, 2012

Readmissions and Consumer Engagement

The term “consumer engagement” is bandied about a lot these days. Often…

DavidEWilliams
DavidEWilliams
October 24, 2012
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