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Effective Incident Reporting Surrounding Patient Satisfaction
Problem resolution methodology is without a doubt an integral part of a…
Should Hospitals Offer Hotel-like Services?
Henry Ford Hospital in Bloomfield, MI offers room service, flat screen TVs…
Industry Funded Medical Research and The Integrity of the Scientific Method: Have We Lost Our Way?
Recently, my middle school daughter has been learning about the use of…
Irresistible Forces: HealthCare Costs
At our first meeting years ago, Tom Emerick, Walmart’s then VP of…
Flu Shot at Walgreens: a Pleasant Experience
I decided it was time for my flu shot yesterday and decided…
Innovating Medicaid for Healthcare Reform
With two short weeks to go before an unprecedented presidential election, healthcare…
Person-Centered HealthCare: Mayo Clinic’s Three “P”s
Last week I attended the Mayo Clinic's Annual Social Media Summit in…
Science for Sale: The Very Sad Case of Medtronic’s “Infuse”
Recently, I met with an Israeli naturopath who wanted to crowdfund his…
MGMA 2012 Annual Conference – Small Steps, Big Changes
I spent a couple days this week at the annual meeting of…
Do’s and Dont’s for Effective “Lightening” Demos of Your Health IT Product
I’ll be moderating the the first of 3 “Innovator’s Challenge” sessions at…
