Policy & Law

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Latest Policy & Law News

Educating Medical Professionals and Healing with Virtual Reality

Virtual reality garners frequent attention in news circles for its potential to…

McColumns
McColumns

California Supreme Court Rebuts Court Ruling On UR Physician Liability

Medical reviewers and workers’ compensation providers can breathe a sigh of relief…

Josh Nelson Blogging
Josh Nelson Blogging

Facts and Figures vs. The “Frivolous Medical Malpractice” Narrative

10 years ago, medical malpractice took center stage in the U.S. political…

andrewheikkila
andrewheikkila
The ACA has put patients at the center of healthcare services. A patient-centric healthcare approach in this digital era means a revised definition of quality in the physician-patient relationship. When it comes to healthcare services, patients shell out a hefty amount from their pocket and want nothing less than the best. The services in healthcare are no longer limited to just cost as consumers now evaluate quality and experience in the same equation. Research highlights from the 2015 Healthcare Consumer Trends by National Research Corporation states that reputation in healthcare matters more to consumers when choosing a brand than any other industry, e.g. hospitality, retail, airline, etc. The new generation of quality measurements in healthcare require a different mind-set and a different 'toolbox' to handle the hurdles. It’s the need of the hour for healthcare providers and others across the healthcare value chain to adopt the patient-centric approach for surviving in the vast competitive ocean of healthcare services. Patient-centric care is an approach that develops through effective communication, empathy and a positive physician-patient relationship. The primary purpose is to improve patient care outcomes and satisfaction and to reduce patient symptoms and unnecessary costs. It’s a win-win situation for both physicians and patients. While healthcare providers are able to support their patients in becoming more compliant with treatment and management of their conditions/diseases, patients feel more satisfied with the care that they are receiving. PwC’s Health Research Institute’s annual report 2016 states that health systems should keep an eye on the consumer experience as they expand and extend. More partnerships and more caregivers could mean confusion for patients and poor customer experiences. To differentiate their practice among competitors, patient satisfaction can be used as a competitive distinguishing factor. Although patient satisfaction cannot really provide tangible benefits, but an experience that exceeds patient expectations for what a practice/hospital can provide is very important as it creates loyal patients who return for future health needs and refer their family and friends. Happy and satisfied patients are a secret marketing weapon for healthcare providers, whether they are physicians, dentists, physiotherapists or hospitals. Your patients are the new-age digital health decision-makers. In this era of Internet and social media, they now have multichannel access to information related to health. Needless to mention, they have gained new power to make their decisions; whether it’s choosing a healthcare provider or referring a physician to family and friends. By converting your satisfied patients to be your brand advocates, you can capitalize and use their voice as an effective marketing strategy to reach out to many other potential patients. To strive and thrive, in the U.S. many healthcare organizations are applying patient-centric approaches to healthcare. It’s all about what matters to patients, so it makes a lot of sense for the healthcare industry to place patients' healthcare experience at the center of their policies and procedures. The best deliverables are a combination of great communication for a positive physician-patient relationship, disciplined measurement and analysis of patient feedback and commitment to technology innovation – the formula for improving patient engagement and care.
Affordable Care Act

The Link Between Patient Satisfaction and Long-Lasting Relationships

The ACA has put patients at the center of healthcare services. A…

practicebuilders1
practicebuilders1

Good riddance: United finally gives up on ACA marketplaces

United we hardly knew ye United we hardly knew yeUnited Healthcare announced…

DavidEWilliams
DavidEWilliams

Overhauling Medical Malpractice to Address Defensive Medicine

Much of modern life in Western civilization has its roots in ancient…

David Mann
David Mann

Cause and Effect – What Leads to a Misdiagnosis?

There are thousands of diseases that can affect the human body. With…

MarlenaStoddard
MarlenaStoddard

HIPAA Compliance Breaches Higher Than Ever: What Are You Doing About It?

In 2015, we witnessed the highest level of HIPAA compliance breaches yet,…

jennacyprus
jennacyprus
probiotics

Risks of Probiotics – Who Cares?

Earlier this year I read about a medical study that concluded that…

Michael Kirsch
Michael Kirsch
doctor hipaa compliant on social media
HIPAA

How to Stay HIPAA Compliant When Using Social Media for Healthcare

Regulations surrounding the use of social media within the healthcare industry can cause physicians…

GretchenKalthoff
GretchenKalthoff

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